Holiday Inn Express Shenzhen Haiyuan City Reviews
Holiday Inn Express Shenzhen Haiyuan City
No.8 Fuan Avenue, Longgang District, Shenzhen, Guangdong, ChinaView Hotel Details
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Holiday Inn Express Shenzhen Haiyuan City Guest Reviews
4.6/5
Very Good
1054 review
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(1054)
Positive reviews(1035)
Reviews with photos/video(259)
Delicious breakfast(149)
Friendly front desk staff(110)
Near shopping area(110)
Large rooms(94)
Convenient for shopping(91)
Delicious buffet(21)
Stayed multiple times(12)
Tasty restaurant(12)
Negative reviews(19)
Yannes
Superior Twin Room
Stayed in Jun 2024
Family
7 review
Outstanding
Posted on Jun 10, 2024
The hotel is very comfortable and the staff is kindly,we can enjoy the trip.
Response from Property: Dear guest, we are also happy to read your positive comments, which we will share with all our staff and use as an opportunity for encouragement. Your review is an opportunity for our hotel to grow. Based on your feedback, we will look forward to the future we will work harder to provide you with better service and look forward to the next time with you.Sincerely,IHG Social Listening Team
NAOMI WING YUK
Superior Twin Room
Stayed in Sep 2024
Family
14 review
Outstanding
Posted on Sep 13, 2024
The location is near to Wanda Mall. The breakfast is decent and the sitting area is comfortable.
Guest User
Comfort Superior Twin Room
Stayed in Jul 2024
Family
4 review
Posted on Aug 17, 2024
The price is reasonable. Its room is clean.
It is far from the metro station than I expected from the map. You may have to use DD than walking.
Response from Property: Dear guest, thank you very much for your evaluation of our hotel. We are glad to hear that you are satisfied with the price and cleanliness of the rooms. This is the greatest pride of our staff. In addition, our hotel is located 950 meters from Hehua Subway Station-B exit, about a 14-minute walk, and 1 km from Huacheng Subway Station-C exit, about a 15-minute walk. Thank you for your feedback, and we look forward to welcoming you again.Sincerely,IHG Social Listening Team
Wesley
Superior Queen Room
Stayed in Jun 2024
Family
10 review
Outstanding
Posted on Jul 4, 2024
Convenient location. Nearby Wanda Plaza. There are some good food options just downstairs, a supermarket and kids play area. Rooms are spacious and with a good view
Response from Property: Dear guest, we sincerely appreciate you taking the time to write such a wonderful review amidst your busy schedule. We are delighted to hear that you enjoyed our accommodation services and made full use of our convenient location. We hope that our customers can feel more relaxed whether they are working or traveling. We look forward to your next visit!Sincerely，IHG Social Listening Team
Yankyyy
Superior Queen Room
Stayed in Jun 2024
Family
8 review
Outstanding
Posted on Jun 30, 2024
3rd time to stay this hotel. Highly recommended for family specially kids. The hotel is clean and people are friendly.
Response from Property: Dear guest, thank you very much for choosing our hotel once again and taking the time to write such a wonderful review and giving us a perfect score. We are delighted that you were satisfied with our hotel's high-quality customer service and clean and tidy hygiene. We strive to provide all guests with an unforgettable stay experience, and we are delighted to hear your evaluation. We look forward to welcoming you back again in the future.Sincerely, IHG Social Listening Team
Yiu
Superior Queen Room
Stayed in Feb 2024
Travel with friends
6 review
Outstanding
Posted on May 7, 2024
The hotel is new and clean. The staff is nice. Good experience
Response from Property: Dear guest，Thank you very much for taking time out of your busy schedule to write us such a wonderful review and for giving us full marks. We are delighted that you were so satisfied with the hygiene of our hotel and the excellent customer service we provide. We strive to provide all our guests with a memorable stay and we are delighted to hear your comments. We look forward to welcoming you back for your next visit.Sincerely,IHG Social Listening Team
Ki lok kenson
Comfort Superior Queen Room
Stayed in Apr 2024
Family
1 review
Posted on Jul 4, 2024
Acceptable Morning Buffet, cannot give too many comment for staying the hotel for just a day
Response from Property: Dear guest, thank you for choosing to stay with us during your trip to Shenzhen. We are delighted that our hotel breakfast received your recognition. Our hotel not only provides delicious breakfast but also features high-quality sleep, refreshing shower, high-speed internet, and other brand characteristics. We also offer convenient facilities such as self-service laundry, free luggage storage, and intelligent robot service. We welcome you to come back and experience it again next time.Sincerely,IHG Social Listening Team
JL830
Superior Twin Room
Stayed in Mar 2024
Family
17 review
Outstanding
Posted on Apr 1, 2024
The hotel service is excellent. The first room I checked into has smoke smell even though it is a non-smoking room but the staff promptly changed the room for me, they even put a phone that I left behind to my new room.
The location is about 5 to 10min to Wanda Plaza, which has everything for everyone to kill time for families with kids aged 3 to 18 the whole day. Breakfast was good too, even during Easter Holiday, guests dining at the restaurant were many, the food was sufficient and seating arrangement was efficient. Staff at the breakfast were extremely polite and patient.
This is a good hotel with everything yoy need for a comfortable holiday. Highly recommended for families.
Response from Property: Dear Guest:Thank you for staying at our hotel and taking your valuable time to share your stay with us. I am glad to see that you enjoyed your stay here. If you have any questions during your stay, please feel free to contact our front desk and we will try our best to help. We look forward to seeing you again. Have a wonderful day! Sincerely, IHG Social Listening Team
LauWing
Superior Queen Room
Stayed in Aug 2024
Business travelers
1 review
Very Good
Posted on Aug 21, 2024
It is disappointing that it does not have a gym.
Response from Property: Dear guest, thank you for choosing to stay with us and taking the time to provide valuable feedback. Currently, Holiday Inn Express brand standards do not include a fitness center as standard amenities. However, we will record your valuable feedback and share it with relevant departments for reference in future adjustments. Once again, thank you for staying with us, and we look forward to providing you with a better experience in your future stays.Best regards,IHG Social Listening Team
Anonymous User
Comfort Superior Queen Room
Stayed in Jun 2024
Family
9 review
Outstanding
Posted on Jun 12, 2024
Excellent location with friendly staff.
Clean and tidy room.
Response from Property: Dear guest, Thank you very much for taking the time out of your busy schedule to write such a wonderful review and give us a perfect score. We are delighted that you were so satisfied with our hotel's location, cleanliness and excellent customer service. We strive to provide all our guests with a memorable stay and are delighted to hear your comments. We look forward to welcoming you back again next time.Sincerely,IHG Social Listening Team
KIN HENG
Comfort Superior Twin Room
Stayed in Jun 2024
Family
3 review
Amazing
Posted on Aug 3, 2024
Good hotel, new, and very friendly staffs. will book again!!
Response from Property: Dear guest, Thank you very much for taking time out of your busy schedule to write such a wonderful review for us. We are delighted that you were so satisfied with our hotel and the excellent customer service we provide. We strive to provide all our guests with a memorable stay and are delighted to hear your comments. We look forward to your next visit.Sincerely,IHG Social Listening Team
Guest User
Comfort Superior Queen Room
Stayed in Oct 2023
Family
11 review
Amazing
Posted on Oct 17, 2023
The service is quite excellent, the reception arranged a nice room to us n provide their sincere n best services to us. very appreciated n very comfortable in room. Breakfast is nice, have good food n drinks, more choices on coffee n different foods which are all nice, I will choose this hotel again in the coming times.
Response from Property: Dear Guest, Thank you for staying at our hotel. And thank you for taking the time to share your stay with us. We are pleased to read that you were satisfied with your stay. At our hotel, all staff members strive to provide guests with a satisfying stay and we will take your feedback as valuable. We will continue to work hard and look forward to seeing you next time, have a great day! Sincerely, IHG Social Listening Team
Guest User
Superior Queen Room
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 20, 2024
Angela and Louis services are very good.
Response from Property: Dear guest,We are very happy to hear you enjoyed your stay with us. I will certainly share your kind comments with our staff, particularly the staff you have mentioned by name. We certainly look forward to seeing you again and hopefully sooner rather than later! Sincerely,IHG Social Listening Team
Guest User
Superior Queen Room
Stayed in Dec 2023
Couples
1 review
Outstanding
Posted on Dec 12, 2023
The staff are well-trained and professional especially 小吳和小鄧
Response from Property: Dear guest,We are very happy to hear you enjoyed your stay with us. I will certainly share your kind comments with our staff, particularly the staff you have mentioned by name. We certainly look forward to seeing you again and hopefully sooner rather than later! Sincerely,IHG Social Listening Team
Guest User
Superior Twin Room
Stayed in Jun 2024
Family
2 review
Outstanding
Posted on Jun 10, 2024
Good choice for short stay
Response from Property: Dear guest, Thank you very much for your review of our hotel. We are delighted to learn that you enjoyed your stay. It is the greatest pride of our staff and therefore your feedback is important to us. We look forward to welcoming you back again.Sincerely,IHG Social Listening Team