UpperHills Block A, No. 5001 Huanggang Road, Futian District, Shenzhen, Guangdong, ChinaView Hotel Details
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Mandarin Oriental Shenzhen Guest Reviews
4.8/5
Excellent
1114 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.7
Cleanliness4.8
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All reviews(1114)
Positive reviews(1091)
Reviews with photos/video(474)
Delicious breakfast(102)
Luxurious(53)
Tasty restaurant(48)
Large rooms(47)
Friendly front desk staff(38)
Loved the night views(24)
Excellent room layout(17)
Excellent afternoon tea(9)
Negative reviews(23)
wing kwong yau
Deluxe View Room (King Bed)
Stayed in Jun 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jun 3, 2024
Very friendly and Helpful staff, the building design is immaculate and pioneering !
Response from Property: Thank you for choosing Mandarin Oriental, Shenzhen recently and sharing your valuable reviews here. It is a privilege to learn that you thoroughly enjoyed your stay and were impressed by our hotel's design and services. Your recognition and affirmation serve as a great motivation for us to continue delivering exceptional performances. Our commitment is to provide all our guests with the renowned Mandarin Oriental service consistently. We appreciate your kind words and wish you joy and prosperity. Anticipating your imminent return!
Guest User
Club Skyline View Room (King Bed)
Stayed in Apr 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Apr 28, 2024
Good location and supper good service thanks to Christina and aries kyra Lynn. Will definitely come back next time
Response from Property: Thank you for choosing to stay at the Mandarin Oriental, Shenzhen and for sharing your valuable review of your recent experience in our Club Skyline View Room. We are honored that you had a wonderful time during your stay and were satisfied with our hotel's facilities and services. Your recognition and affirmation mean a lot to us, and it motivates us to work even harder to maintain our high standards. Our ultimate goal is to consistently provide all our guests with the legendary service that Mandarin Oriental is known for. We wish you happiness and all the best, and we eagerly await the opportunity to welcome you and your family back again soon.
Mattia
Deluxe View Room (King Bed)
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 4, 2024
Excellent service and amazing room! We love everything and will for sure come back!
First of all, the location is great, just 30mins to HK border, and they have a cross-border HK-SZ Bus nearby.
The service is excellent, from the warm-welcoming from Nicole at the check-in, to Alex, who introduces us the room was so sweet and cheerful.
We dinned at two restaurants and restaurant manager Robin always remembers us and chat with us, even in the morning at breakfast, it felt like home!
My parents was in SZ and came visited, Rose and Bonnie arranged everything for us at the MO CLUB! Bravo!
The bed is comfortable and the room is stylish and very quiet.
Kelly at the Spa was the sweetest. She always ask for our needs, suggested us some amazing treatments and at the end gave us a SPA Gift!
We are Fans of M.O.!
Response from Property: Thank you for your recent stay at Mandarin Oriental, Shenzhen and for taking the time to share your valuable review. We are truly honored by your positive review of our rooms and restaurants. Your satisfaction with our facilities and services is incredibly important to us. Your recognition and affirmation are greatly appreciated and serve as motivation for us to continue delivering the legendary Mandarin Oriental service. We wish you happiness and success, and we eagerly await the opportunity to welcome you and your family back in the near future.
QualityHotelGuy
Deluxe View Room (King Bed)
Stayed in Mar 2024
Couples
6 review
4.5/5
Great
Posted on Mar 30, 2024
Ok I got a lot to say about the Mandarin Oriental Shenzhen - a hotel with luxurious amenities but lacking basic breakfast provisions…
Dyson hair drier, toto washlet, glass bottled water are all under expected. MO shenzhen used very highend sanitary fitting brands, reliable and taken very good care of. I am very picky on sanitary fittings and cleanliness and I have not noticed any issues. Kudos to the housekeeping team.
One must understand what sets MO apart from other hotels is the impeccable attention to details. Its interior design is far superior to other Shenzhen hotels. If you are architecture fan and are tired of the substandard detailing in other Shenzhen hotels please do try MO shenzhen.
Now… the problem for me was with the breakfast. It occurred to me that MO focused way too much on cantonese food and was probably swayed by foreigner’s perception of what “oriental culture” consists of. Granted that the food was of high quality - good sauce good ingredients. But it is rly rly rly basic to provide rice. In every top hotels I visited around Asia, I never had to miss fried rice. It was very dissimilar experience in MO compared to Ritz carlton I stayed few weeks before - who probably had 3 times more variety of offerings. I wouldnt hesitate to pay extra if there was a better breakfast offering - as many would understand that this is just attitude issue.
The greatest hotel service in Asia. MO group is known for this and I cannot agree more. I knew of this ever since many years ago when I was in Guangzhou MO next to Taikoo.
Overall, as said earlier, MO shenzhen gave me mixed feelings. I am astounded by the cleanliness, detailing but I cannot hop on the MO Fan boat yet because of the breakfast. Aiya!
Response from Property: Thank you very much for choosing to stay with us and for taking the time to provide your feedback.At Mandarin Oriental, Shenzhen, we are dedicated to ensuring that every guest has a remarkable and unforgettable experience. We sincerely apologize for not meeting your expectations on this occasion.Regarding your concerns about the breakfast at Bazaar, we have addressed this internally and are actively working on solutions to improve the breakfast experience. I would like to extend my sincerest apologies once again for the inconvenience caused. We genuinely hope to have the opportunity to welcome you back in the near future and provide you with a flawless stay experience.If there are any further issues or dissatisfaction, please do not hesitate to contact us. We will make every effort to resolve the matter for you. In the meantime, we wish you happiness and all the best!
FoodieProHK
Deluxe View Room (King Bed)
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 28, 2024
Nice room and good see especially thanks to Christina and Nicole
Response from Property: Thank you for choosing Mandarin Oriental, Shenzhen and sharing your valuable review. We are honored that you had a wonderful experience during your stay and that you were satisfied with our hotel's rooms and services. Your recognition and affirmation mean a lot to us and serve as great motivation to maintain our high standards. Our ultimate goal is to consistently provide all our guests with the legendary service that Mandarin Oriental is known for.We appreciate your special mention of Christina and Nicole from the Front Office department for their exceptional service. Wishing you happiness and all the best! We eagerly await the opportunity to welcome you back again soon.
Guest User
Younger Fans Deluxe View Room (King Bed)
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 12, 2024
The hotel locates in a very convenient area with direct access to a shopping mall and various resturant options. The room setting is also very nice and enjoy the stay very much. Receptionist Christina is very knowledgable and professional & Super helpful. We're planning to go to Kong Disneyland with my family. she is super patient to help us how to buy tickets as well as recommended many interesting places for us where we can enjoy our trip.And her rich knowledge surrounding hotel also pointed us good opinion to have a good meal & drink so that we can spend a very wonderful new year. I have travelled lots a year and this is the best hotel I stayed. I'll definitely share my experience to friends and colleagues and recommend the hotel for future stay stay in Shenzhen.Once again thank you Christina you made my day for this trip.
Response from Property: Dear guest, thank you for choosing Mandarin Oriental, Shenzhen for your stay with your family. We are delighted to hear that you had a satisfying and enjoyable experience at our hotel, and we appreciate you sharing your feedback with us. To enhance the accommodation experience for families traveling with children, the hotel has specially planned a series of exclusive privileges and customized activities, aiming to provide guests with a memorable and diverse staycation experience while enjoying the legendary service of Mandarin Oriental. Once again, we thank you for your recognition and praise of our service, which serves as a great motivation for us to continuously strive for excellence. We eagerly anticipate the opportunity to welcome you and your family back to our hotel, where we will continue to create beautiful memories for your family. May joy, happiness, and success be your constant companions, both within our property and beyond!
Westie888
Premier View Room (King Bed)
Stayed in Jan 2024
Couples
1 review
4.5/5
Great
Posted on Feb 13, 2024
Shenzhen Mandarin Oriental hotel, is an excellent luxury hotel in the city. The room was wonderful, large space with good scenic skyline views. The swimming pool was also wonderful with luxury design. However, one point that drag my rating for the service element is its customer service representative before my arrival. Before my arrival, I contacted Mandarin Oriental Shenzhen by phone multiple times to arrange and confirm celebration for Wedding Anniversary including room decorations and cake. However, much to my disappointment for this hotel in the field of luxury hotel, the customer representative’s attitude was poor, with an unwelcoming attitude. Even though the actual arrangement of room decorations and cake was satisfactory and up to my expectation. Quality training and supervision is required to train the customer service representative, because regardless of how the actual experience of the stay is, the first impression with the communication with the hotel prior arrival has led down the experience. Nonetheless, the overall hotel and the rooms are wonderful.
Response from Property: Thank you very much for your stay and review. At Mandarin Oriental, Shenzhen, we strive to do our best to provide every guest with a wonderful and unforgettable experience. We regret that we did not meet your expectations this time, and we extend our sincerest apologies to you.Regarding your dissatisfaction, we have communicated internally to understand the problem. Allow me to express my sincerest apologies for the bad experience again. We hope to have the opportunity to welcome you again soon and for you to allow the Mandarin Oriental team to provide you with a more perfect stay experience.If you still have any dissatisfaction, please feel free to contact us. We will try our utmost to solve the problem for you. Finally, wishing you happiness and all the best!
Guest User
Skyline View Room (Twin Bed)
Stayed in Jun 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jun 21, 2024
My wife and I travel a lot and we tend to stay at high end 5 star hotels. We have recently stayed in mandarin oriental (MO) in Sanya and we were very impressed with the service and the resort itself so we decided to stay at MO when visiting shenzhen.
MO shenzhen is a recently-opened hotel with a very impressive architecture. The room was super clean, spacious and modern with impressive skyline view of shenzhen. The location itself is fantastic with an excellent shopping mall downstair with plenty of choices for food and shopping. Most importantly, there is a direct access to two gorgeous big parks on either side of the hotel. These are the kind of parks you have to pay to enter in Europe. Public parks in China are normally very clean, beautiful, well-manicured and most importantly very safe to stroll around.
Apart from the property itself, what stands out about MO shenzhen is the service. All the staff are super nice and professional. The person (? Neal, I am really bad with name!) who checked us in, took time to show us around the room and even gave us a free upgrade to a room with king bed. There is a culture of going the extra mile to please guests. The guy at the mo bar( fantastic vibe and night view) , offered us a table near the window which is normally reserved with certain amount of minimum spending. Friendly Robin always come and say hi /talk to us at breakfast /restaurant. There are many other staff who were very nice and helpful (sorry I am not good with names!). There was a lot of attention to details /personalised touch (we love the little gifts! ) . I am one of those people who do not expect everyone to speak English especially in a great civilization like China, but if that is important to you, surprisingly most of the staff at MO shenzhen speak English, so it is very foreigner-friendly.
I can go on and on about good things related to our stay at MO shenzhen as we have now officially become fans! Will certainly stay with MO again.
Response from Property: Thank you for choosing Mandarin Oriental, Shenzhen, and for sharing your valuable reviews here. We are delighted to hear that you and your wife enjoyed the staycation with us and were impressed by our rooms and exceptional service. It is encouraging to know you appreciated the cleanliness, spaciousness, and modern design of our guestrooms, as well as our convenient location near UpperHills shopping centre and lush parklands. Your recognition of our staff's professionalism and gracious service is invaluable. We will continue to train our team to ensure every guest receives the personalised attention and hospitality you experienced. Moreover, we are pleased that you were pleasantly surprised by our staff's English proficiency. At Mandarin Oriental, we strive to meet the needs of our international guests and ensure everyone feels welcome. Thank you once again for your recognition and affirmation serve as a great motivation for us to provide outstanding service and facilities to ensure a memorable visit for every guest. We look forward to welcoming you back to Mandarin Oriental soon. If you have any special requests or questions in the future, please do not hesitate to contact us.
Mr. T
Skyline View Room (Twin Bed)
Stayed in Dec 2023
Family
22 review
5.0/5
Outstanding
Posted on Jan 22, 2024
Spent Christmas Eve here at this hotel and made the right choice. Will be back again for sure.
Response from Property: Thank you for choosing Mandarin Oriental, Shenzhen recently and sharing your valuable reviews here. It is an honour that you shared with us that you had a wonderful time during your stay experience and were satisfied with the hotel's facilities and services. Thank you again for your recognition and affirmation of us, it is a great motivation for us to continue to work hard and maintain the best performance. Our goal is to provide all our guests consistently and proudly with the legendary Mandarin Oriental service. Wishing you happiness and all the best! We look forward to seeing you and your families again soon.
Jam.H
Deluxe View Room (King Bed)
Stayed in Dec 2023
Couples
8 review
4.7/5
Amazing
Posted on Dec 19, 2023
Super nice hotel for celebrating special occasions. The room is spacious and you can see the city view of SH in super wide angle. Hotel had been prepared cake and roses for us.
Response from Property: Thank you for choosing Mandarin Oriental, Shenzhen recently for your special occasion and for providing your valuable feedback here. We are truly honoured that you expressed your satisfaction with the hotel's amenities and services, and that you had a delightful experience during your stay. Thank you again for your recognition and affirmation of us; it is a great motivation for us to continue working hard and maintaining the best performance. Our goal is to consistently and proudly provide all our guests with the legendary Mandarin Oriental service. Wishing you happiness and all the best! We look forward to seeing you and your families again soon.
赵凤鸣Jason
Premier View Room (King Bed)
Stayed in Jun 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Jul 1, 2024
excellent hotel with fantastic sky views,I think it is the TOP hotel in shenzhen
Response from Property: Thank you for choosing Mandarin Oriental, Shenzhen recently and sharing your valuable reviews here. It is a privilege to learn that you thoroughly enjoyed your stay and were impressed by our views and legendary service. Our hotel occupies the 67th to 79th floors of one of Shenzhen’s highest buildings, part of the prestigious UpperHills Complex, in the city’s centrally located Futian district. The luxurious and spacious rooms and suites each offer breathtaking views of the iconic city skyline, the verdant landscape of Lotus Hill Park, Shenzhen Bay and beyond.Your recognition and affirmation serve as a great motivation for us to continue delivering exceptional performances. Our commitment is to provide all our guests with the renowned Mandarin Oriental service consistently. We appreciate your kind words and wish you joy and prosperity. Anticipating your imminent return!
Guest User
Younger Fans Deluxe View Room (King Bed)
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 10, 2024
Hotel was perfect. Hotel staff Christina and Nicole were very attentive. Great stay!
Response from Property: Thank you for choosing the Families by M.O. Room Package at Mandarin Oriental, Shenzhen for you and your family. We are delighted to hear that you had a relaxing and enjoyable family staycation at our hotel, which is a great honor for us! As the summer vacation approaches, we have specially planned a series of summer travel perks and exclusive children’s activities, aiming to offer guests an unforgettable vacation experience, while enjoying the legendary service of the hotel. Thank you once again for your recognition and praise for our services, which is a great motivation for us to keep striving to perform at our best. We look forward to the opportunity to reunite with you and your family and wish you all the best!
Guest User
Premier View Room (King Bed)
Stayed in Aug 2023
Couples
7 review
5.0/5
Outstanding
Posted on Oct 2, 2023
Very good service! Excellent view facing the park! And the interior is nice with slick design.
Response from Property: Thank you for choosing Mandarin Oriental, Shenzhen recently and sharing your valuable reviews here. It is an honour that you shared with us that you had a wonderful time during your stay experience and were satisfied with the hotel's facilities and services. Thank you again for your recognition and affirmation of us, it is a great motivation for us to continue to work hard and maintain the best performance. Our goal is to provide all our guests consistently and proudly with the legendary Mandarin Oriental service. Wishing you happiness and all the best! We look forward to seeing you and your families again soon.
Edward HH
Younger Fans Deluxe View Room (King Bed)
Stayed in Aug 2023
Family
9 review
4.7/5
Amazing
Posted on Aug 21, 2023
Only 10 mins ride from Huanggang border and the hotel is directly linked to shopping mall and basically we spent 2 days in the complex. The hotel also prepare birthday cake and drinks as well, great experience!
Response from Property: Thank you for choosing Mandarin Oriental, Shenzhen recently and sharing your valuable reviews here. It is an honour that you shared with us that you had a wonderful time during your stay experience and were satisfied with the hotel's facilities and services. Thank you again for your recognition and affirmation of us, it is a great motivation for us to continue to work hard and maintain the best performance. Our goal is to provide all our guests consistently and proudly with the legendary Mandarin Oriental service. Wishing you happiness and all the best! We look forward to seeing you and your families again soon.
Guest User
Deluxe View Room (King Bed)
Stayed in Jun 2024
Couples
20 review
5.0/5
Outstanding
Posted on Aug 17, 2024
Good services. Families like here. Will visit again.
Response from Property: Thank you for choosing Mandarin Oriental, Shenzhen for your family. We are delighted to hear that you had a relaxing and enjoyable family staycation at our hotel, which is a great honor for us! During summer vacation, we have curated a range of activities and perks to ensure a fun experience for children while providing parents with peace of mind. Our luxurious rooms feature an oversized fun tent, children’s bathrobes, slippers, special toiletries and much more, creating a magical start to your stay in our sky-high hotel. Thank you once again for your kind words about our services, which inspire us to continually improve. We look forward to welcoming you and your family back soon and wish you all the best!