Hilton Garden Inn Shenzhen Bao'an Reviews
Hilton Garden Inn Shenzhen Bao'an
No. 529 Xinsha Road, Shajing, Bao'an District, Shenzhen, Guangdong, 518125, ChinaView Hotel Details
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Hilton Garden Inn Shenzhen Bao'an Guest Reviews
4.7/5
Outstanding
1648 review
Verified reviewsLocation4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(1648)
Positive reviews(1603)
Reviews with photos/video(468)
Classy environment(157)
Friendly front desk staff(152)
Delicious breakfast(99)
Convenient for shopping(42)
Perfect for business trips(41)
Stayed multiple times(34)
Close to airport(15)
Awesome gym(11)
Negative reviews(45)
Chia
Twin Beds Room
Stayed in Jan 2024
Family
17 review
Great
Posted on Jan 7, 2024
A very reasonable hotel in terms of price, location and services where all the necessary facilities are available for the guests to stay. Will consider to make the reservation in future.
Response from Property: Thank you for your praise and support, we always adhere to the customer first service concept, committed to creating high quality, high standard of service, while we will continue to maintain and improve, your affirmation is the direction of our efforts. Sincerely looking forward to your next visit!
Billy Chuah
King Accessible Bed Room
Stayed in Jun 2024
Business travelers
10 review
Posted on Jun 21, 2024
Outstanding location with Walmart downstairs. Room a bit run down and I guess is the time for the hotel call for refurbish.
Response from Property: Thank you for taking the time to review your recent stay at Hilton Garden Inn Shenzhen Bao 'an. Because the hotel has been open for a long time, some facilities are inevitably outdated. The hotel maintains its rooms and other facilities regularly and strives to provide our guests with a relaxed,comfortable, bright and open environment, improving every detail to provide you with a higher quality stay experience in order to ensure our standards. Thank you for your feedback, we will continue to work hard to bring you a better service experience, hope to meet you again soon, wish you a smooth journey and a happy life.
Tony C 1988
1 King Bed Room
Stayed in Jun 2024
Solo travelers
31 review
Outstanding
Posted on Jun 13, 2024
Very nice, clean, and conveniently located just a short ride from the airport. Would definitely stay here again.
Response from Property: Dear guest, thank you for your stay and comments. Do not forget the original heart, always, warm hospitality, intimate service, we are honored that our efforts have touched you. We attach great importance to each guest's stay experience, and we are honored to bring you a wonderful stay experience. We sincerely look forward to your visit again, and wish you a happy life!
Guest User
Twin Beds Room
Stayed in Nov 2023
Business travelers
1 review
Outstanding
Posted on Nov 9, 2023
The hotel was nice and quiet, people were very welcoming, pleasant experience.
Response from Property: Thank you for your praise and support, we always adhere to the customer first service concept, committed to creating high quality, high standard of service, while we will continue to maintain and improve, your affirmation is the direction of our efforts. Sincerely looking forward to your next visit!
K...
King Accessible Bed Room
Stayed in Oct 2023
Business travelers
63 review
Posted on Oct 30, 2023
I asked for room for no smoking, but instead I got room that all smells cigarettes.
Response from Property: Dear guest, thank you for taking the time to submit your feedback to the platform. I am very sorry to hear that your stay was not very pleasant. As for the room problem mentioned in your comment, we have reported it to the reception department of the hotel, and we will strengthen training to ensure that such problems will not occur again in your next stay. We are deeply sorry for the inconvenience caused to you.
Winnie
King Accessible Bed Room
Stayed in Mar 2024
Business travelers
1 review
Posted on Mar 11, 2024
Hotel consider a bit run down for the price paid, but location is excellent.
Response from Property: Thank you very much for choosing Hilton Garden Hotel Shenzhen Baoan, every time you receive a positive review, your heart will be very warm, very moved, thank you all the way to support us, all the way with your company to make us more motivated, we will continue to work hard to provide you with better service!
Oliv_fabio
King Accessible Bed Room
Stayed in Oct 2023
Business travelers
21 review
Outstanding
Posted on Nov 8, 2023
Excellent hotel
BKNG
1 King Bed Room
Stayed in Aug 2024
Business travelers
3 review
Outstanding
Posted on Aug 21, 2024
Good and nice hotel. Value for money
FannySZ
1 King Bed Room
Stayed in Oct 2023
Business travelers
19 review
Very Good
Posted on Nov 26, 2023
Good business hotel but no good restaurant for the evening. Hopefullly there are many choices around
Response from Property: Dear guest,Thank you for your praise. To provide high quality service for every guest is our service standard and commitment. We will try to do better. We sincerely invite you to come again~
Anar999
Twin Beds Room
Stayed in Jun 2023
Business travelers
33 review
Outstanding
Posted on Jun 28, 2023
vertical good Hotel
Response from Property: Dear guest, hello! Thank you for staying at Hilton Garden Inn Shenzhen Baoan. Your affirmation makes us very encouraged, we always uphold the timely and enthusiastic service for every guest, hope to bring you a home experience, thank you again for your affirmation of the hotel, we sincerely look forward to meeting you again!
VinceLau
1 King Bed Room
Stayed in Nov 2023
Business travelers
4 review
Great
Posted on Nov 23, 2023
CLean and good and will come back again to stay, highly recommended
Response from Property: Dear guest,Thank you for your praise. To provide high quality service for every guest is our service standard and commitment. We will try to do better. We sincerely invite you to come again~
Guest User
King Accessible Bed Room
Stayed in May 2024
Business travelers
10 review
Posted on May 5, 2024
Overall ok except it’s location
Response from Property: Dear guests, thank you for taking time out of your busy schedule to review our hotel. Your satisfaction with the hotel service is the driving force for the work of the hotel staff. Making every guest feel at home is the ultimate goal of our service. Looking forward to your next stay!
JIHO
Twin Beds Room
Stayed in Jun 2023
Business travelers
5 review
Outstanding
Posted on Jul 7, 2023
This hotel is located in a very convenient area and everything is at the international standard level. The staff at the front desk is very helpful and kind, so we had no problem during our stay. I sincerely recommend this hotel to everybody.
Response from Property: Dear guest,thank you so much for your stay at Hilton Garden Inn Shenzhen Baoan. Our service can be recognized by you, we feel very honored, so that every guest can feel at home is the ultimate goal of our service, and we will continue to maintain and improve, your affirmation is the direction of our efforts. Sincerely looking forward to your next visit!
Wtan
1 King Bed Room
Stayed in Jun 2024
Business travelers
9 review
Outstanding
Posted on Jun 19, 2024
clean and friendly staff
Response from Property: Dear guest,Thank you for your praise. To provide high quality service for every guest is our service standard and commitment. We will try to do better. We sincerely invite you to come again~
Guest User
1 King Bed Room
Stayed in Apr 2023
Business travelers
10 review
Posted on Apr 26, 2023
The hotel is in Baoan, good for biz, but it’s not very luxury and maybe maintenence to improve, good breakfast, price ok.
Response from Property: Dear guests, thank you for choosing to stay at Hilton Shenzhen Baoan Garden Hotel! Our hotel is located in the center of Shajing, Baoan District, Shenzhen. It is close to the downtown business district, such as Walmart supermarket, Starbucks, Watsons, CityGate Shopping Center, etc., so that you can enjoy the convenience of shopping and dining. As a boutique hotel brand under Hilton Group, our hotel focuses on personalized service. "Simple and exquisite, independent and free" is our positioning. We always strive to provide the best cost-effective service for guests. Thank you again for your love of our hotel! We look forward to meeting you next time, wish you a happy life!