Yimi Hotel (Shenzhen South China City Shangmu Ancient Metro Station) Reviews
Yimi Hotel (Shenzhen South China City Shangmu Ancient Metro Station)
No. 25 Pingxin South Road, Longgang District, Shenzhen, Guangdong, 515100, ChinaView Hotel Details
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Yimi Hotel (Shenzhen South China City Shangmu Ancient Metro Station) Guest Reviews
3.6/5
384 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.7
Amenities3.6
Service3.8
Cleanliness3.5
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All reviews(384)
Positive reviews(325)
Reviews with photos/video(137)
Friendly front desk staff(42)
Easy to get around(30)
Convenient location(30)
Many amenities(23)
Close to metro(20)
Convenient parking(19)
Strange smell in room(13)
Large rooms(9)
Negative reviews(59)
nikisan
Exceptional Superior Double Bed Room
Stayed in Jun 2023
Business travelers
30 review
2.5/5
Posted on Jun 15, 2023
Need renovation.
My bed **** had black point wall need to fix
Shower valve broken room 506
Hotel Not except foreigner
Location is good .
Response from Property: 尊敬的賓客您好,對於您反饋的問題我們會認真跟進整改,也非常感謝您對我們門店服務的認可,我們會努力改正缺點,服務會更認真細緻對待每一位客人,祝您旅途愉快!
Guest User
Comfy Room (Double bed) (Special promotion)
Stayed in Mar 2023
Business travelers
2 review
2.0/5
Posted on Mar 15, 2023
Very poor, 120 yuan, there is no free mineral water inside, the exhaust fan in the toilet is broken, there is no sound insulation, people outside talk loudly, not suitable for couples, the water heater takes a long time to heat up, poor! In addition to the better service at the front desk, it's really bad!
Original TextTranslated by Google
Response from Property: Dear guest, we will seriously follow up and rectify your feedback, and thank you very much for your recognition of our store service. We will work hard to correct the shortcomings, and the service will treat every customer more seriously and meticulously. I wish you a pleasant journey !
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Guest User
Comfy Room (Double bed) (Special promotion)
Stayed in Jan 2023
Solo travelers
7 review
3.0/5
Posted on Feb 13, 2023
Not very good, only one TV station. There is no Internet, the price is relatively high nearby, the location is okay, near the subway entrance, there are other women's personal items in the room. . .
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "intentional service", and we are actively discovering opportunities to provide you with services, and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! welcome next time.
Response from Property: 尊敬的客人,非常感激您對我們酒店位置及安靜環境的認可,同時也很愧疚此次入住讓您遭遇了衞生方面的困擾。我們已迅速將您的反饋轉達給後勤部門,會即刻展開全面的清潔與消殺行動,對房間進行深度清潔,尤其是您提到的有蟑螂及灰塵的區域,會着重處理,並檢查床墊情況,及時更換有問題的床墊,堅決杜絕此類現象再次出現。我們珍視您的再次光臨,必定會以全新的面貌迎接您,為您打造舒適滿意的住宿體驗。
Response from Property: 尊敬的貴賓,非常感謝您對我們酒店的點評。我們深感抱歉,由於我們的疏忽,給您帶來了不愉快的入住體驗。我們一定會認真對待您的反饋意見,努力改進我們的服務質量,讓您在下次入住時感受到我們的進步和改變。關於您提到的房間問題,我們會加強房間清潔和檢查的工作,確保每一位貴賓都能入住乾淨整潔的房間。同時,我們也會進一步加強隔音設施的維護和改善,確保您的休息環境更加舒適。最後,我們真誠地向您道歉,並感謝您對我們的支持和理解。期待您的再次光臨,讓我們為您提供更好的服務。
Response from Property: 尊敬的貴賓,感謝您對我們酒店的點評。我們非常抱歉您在入住期間遇到的問題,我們會認真對待您的反饋,努力改進酒店的硬件設施和服務質量,讓每一位貴賓都能感受到舒適和温馨。我們會加強房間衞生的清潔和消毒,確保每一位貴賓入住的房間都是乾淨整潔的。同時,我們也會檢查房間的設施和用品,確保它們的完好和可用性。再次感謝您的反饋,我們期待有機會為您提供更好的服務。
Response from Property: 尊敬的貴賓,非常感謝您對我們酒店的點評。我們非常抱歉您在住宿期間遇到了這些問題,我們會盡快改進。我們已經通知了我們的清潔團隊,確保床單和被子的清潔度得到提高。我們也會加強對員工的培訓,以確保服務質量得到提高。關於設施和環境的問題,我們也會盡快檢查和改進。我們非常重視您的意見和建議,我們會不斷努力提高服務質量,為您提供更好的住宿體驗。再次感謝您的反饋,期待下一次為您服務。
Response from Property: 尊敬的客人,很遺憾此次入住未能達到您的期望,我們對此深表歉意。關於您提及的物品缺失問題,我們會及時補充完善,確保各類客用品齊全。電梯數量給您帶來不便,我們會考慮後續優化方案。而關於門鎖安全,我們的連鎖酒店均採用符合行業標準的安防系統,可能在使用體驗上讓您有所擔憂,我們會安排專業人員再次檢查維護,以保障客人的安全與舒適。感謝您的反饋,我們會努力改進不足,期待未來能給您更好的入住體驗。