Vienna Hotel (Shenzhen Nanshan Vanke Yuncheng Branch)

Vienna Hotel (Shenzhen Nanshan Vanke Yuncheng Branch) Reviews

Vienna Hotel (Shenzhen Nanshan Vanke Yuncheng Branch)

1st Floor, Genesis Business Center, Guangqian Village, Longzhu 3rd Road, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
Vienna Hotel (Shenzhen Nanshan Vanke Yuncheng Branch)
Vienna Hotel (Shenzhen Nanshan Vanke Yuncheng Branch)Vienna Hotel (Shenzhen Nanshan Vanke Yuncheng Branch)Vienna Hotel (Shenzhen Nanshan Vanke Yuncheng Branch)
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Vienna Hotel (Shenzhen Nanshan Vanke Yuncheng Branch) Guest Reviews

4.7/5
Outstanding
890 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(890)
Positive reviews(866)
Reviews with photos/video(174)
Friendly front desk staff(101)
Classy environment(87)
Awesome amenities(72)
Easy to get around(60)
Close to metro(28)
Delicious breakfast(23)
Perfect for business trips(15)
Stayed multiple times(5)
Negative reviews(24)
Anonymous User
Business Double Room
Stayed in May 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on May 8, 2024
The front desk service is very good. I just arrived in Shenzhen and am not familiar with the surrounding food and entertainment. The front desk enthusiastically recommended delicious food and tourist routes to me. The hotel is very good overall, very new, and the facilities are also OK.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your full five-point evaluation. We will continue to work hard with your encouragement and support. I believe we will do better! Thank you for your continued support! We now provide free candy in the lobby on the first floor, and the self-service laundry room on the 7th floor is free to use 24 hours a day~ Your satisfaction is the greatest affirmation of Xiaowei. We will continue to work hard to provide you with better service next time and look forward to your visit again!
Guest User
Queen Room
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 7, 2024
The front desk service is warm and thoughtful, the price/performance ratio is very high, the buffet breakfast is delicious, it is highly recommended
Original TextTranslated by Google
Response from Property: Dear guests, hello! We are very happy to see your good comments. Your satisfaction is the only standard to test our service. No matter how much Xiaowei pays, it is worth it. It is Xiaowei's honor to meet you on the journey. We will continue to work hard and will not let you down. The hotel provides a buffet breakfast for you to choose. The hotel bedside table is equipped with earplugs. We are not omnipotent, but we will do our best to give guests the best experience. We now have free candy in the lobby on the first floor, and there is a self-service laundry room on the 7th floor, which is free to use 24 hours a day~ Your satisfaction is the greatest affirmation of Xiaowei. We will continue to work hard to provide you with better service next time and look forward to your visit again!
Guest User
Queen Room
Stayed in May 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 7, 2024
There are so many people at the May Day tourist attractions, and it is a bit difficult to book a hotel. This hotel is close to the subway station, which is very convenient to go anywhere. The room is very clean and the facilities are good. I recommend it.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your encouragement and recommendation of Vienna Hotel (Shenzhen Nanshan Science Park Vanke Yuncheng)! Gold and silver awards are not as good as your praise, gold and silver cups are not as good as your reputation, we will not let you down. The hotel provides self-service laundry, dryers and a variety of rich breakfasts. We look forward to your visit again and wish you a happy life!
Guest User
Queen Room
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 7, 2024
The transportation is very convenient. It is very close to Window of the World and Happy Valley. It is very convenient to travel. The check-in time at the front desk is also very fast. The facilities and equipment in the room are relatively complete.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your full five-point evaluation. We will continue to work hard with your encouragement and support. I believe we will do better! Thank you for your continued support! We now provide free candy in the lobby on the first floor, and the self-service laundry room on the 7th floor is free to use 24 hours a day~ Your satisfaction is the greatest affirmation of Xiaowei. We will continue to work hard to provide you with better service next time and look forward to your visit again!
Guest User
Queen Room
Stayed in Apr 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 21, 2024
It's quite close to the subway station. There aren't many places to eat around, but the service is very good. The lady at the front desk always smiles when she sees me coming in and out. She also recommends good food and entertainment nearby. The room facilities are also very good. This time I stayed in a special room with flooring instead of carpet. The experience was great!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your encouragement and recommendation of Vienna Hotel (Shenzhen Nanshan Science Park Vanke Yuncheng)! Gold and silver awards are not as good as your praise, gold and silver cups are not as good as your reputation, we will not let you down. The hotel provides self-service laundry, dryers and a variety of rich breakfasts. We look forward to your visit again and wish you a happy life!
Guest User
Queen Room
Stayed in May 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on May 11, 2024
The front desk service is very good 👍👍👍👍👍, the room is very tidy and clean. ...
Original TextTranslated by Google
Response from Property: Dear guests, hello! We are very happy to see your good comments. Your satisfaction is the only standard to test our service. No matter how much Xiaowei pays, it is worth it. It is Xiaowei's honor to meet you on the journey. We will continue to work hard and will not let you down. The hotel provides a buffet breakfast for you to choose. The hotel bedside table is equipped with earplugs. We are not omnipotent, but we will do our best to give guests the best experience. We now have free candy in the lobby on the first floor, and there is a self-service laundry room on the 7th floor, which is free to use 24 hours a day~ Your satisfaction is the greatest affirmation of Xiaowei. We will continue to work hard to provide you with better service next time and look forward to your visit again!
Guest User
Queen Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 4, 2024
The lady at the front desk is very welcoming, the room is clean and the facilities are good, there are many things to do nearby, and the subway is also convenient, it is worth recommending
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your full five-point evaluation. We will continue to work hard with your encouragement and support. I believe we will do better! Thank you for your continued support! We now provide free candy in the lobby on the first floor, and the self-service laundry room on the 7th floor is free to use 24 hours a day~ Your satisfaction is the greatest affirmation of Xiaowei. We will continue to work hard to provide you with better service next time and look forward to your visit again!
Guest User
Deluxe Family Room
Stayed in Mar 2024
Family
6 review
4.2/5
Very Good
Posted on Apr 1, 2024
There is no peculiar smell in the room, and it is good to have two bathrooms. Because after checking in and going to the room, I found that the room was still not clean, so the front desk gave me breakfast. The restaurant is clean and the food is good. The overall experience is good.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your encouragement and recommendation of Vienna Hotel (Shenzhen Nanshan Science Park Vanke Yuncheng)! Gold and silver awards are not as good as your praise, gold and silver cups are not as good as your reputation. I hope you can give us a five-star praise next time you stay. We will not let you down. The hotel provides self-service laundry, dryers and a variety of rich breakfasts. We look forward to your visit again and wish you a happy life!
Anonymous User
Deluxe Triple Room
Stayed in Mar 2024
Travel with friends
16 review
5.0/5
Outstanding
Posted on Mar 21, 2024
Very good, good location, close to the subway station, convenient travel, convenient to Baoan District and Futian, the room environment is also good, the facilities are also good, you can consider it next time you travel.
Original TextTranslated by Google
Response from Property: Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this trip. The hotel is located near Zhuguang Station on Metro Line 7, close to Fangda City, Vanke Cloud City, Window of the World, and the zoo. The hotel provides a buffet breakfast for you to choose. The hotel bedside table is equipped with earplugs. We are not omnipotent, but we will do our best to give guests the best experience. We now have free candy in the lobby on the first floor, and there is a self-service laundry room on the 7th floor, which is free to use 24 hours a day. I look forward to your next stay and a five-star praise for us.
Guest User
Standard Double Room
Stayed in Apr 2024
Solo travelers
3 review
4.8/5
Amazing
Posted on Apr 14, 2024
The room is very clean and hygienic, but the window is small and a bit stuffy
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued. This will also become our motivation to continue to work hard and make progress. I look forward to serving you next time. The hotel provides a buffet breakfast for you to choose. The hotel bedside table is equipped with earplugs. We are not omnipotent, but we will do our best to give guests the best experience. We now have free candy in the lobby on the first floor, and there is a self-service laundry room on the 7th floor, which is free to use 24 hours a day~
Guest User
Queen Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 10, 2024
The facilities and equipment are very good. The location is also good. I highly recommend it. The front desk service is also very good. The weather has been bad these few days since I came to Shenzhen. It started raining when I got off the taxi. The front desk lady even came out to pick me up and held an umbrella for me. Five-star praise!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your encouragement and recommendation of Vienna Hotel (Shenzhen Nanshan Science Park Vanke Yuncheng)! Gold and silver awards are not as good as your praise, gold and silver cups are not as good as your reputation, we will not let you down. The hotel provides self-service laundry, dryers and a variety of rich breakfasts. We look forward to your visit again and wish you a happy life!
Guest User
Standard Room (2 Beds)
Stayed in Feb 2024
Family
1 review
2.2/5
Posted on Feb 18, 2024
The hygiene is terrible. Such a big garbage (shower cap and toothpaste box and toothpaste cap) was not cleaned up😶😶😶When I opened the toilet lid, I found it was full of urine stains, which was super disgusting. The children were in a hurry to use it (so I forgot to take pictures), so I had to clean the toilet myself💀💀💀
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Vienna Hotel Vanke Yuncheng. We are very sorry for the unpleasant experience you had during your stay. First of all, if you are not satisfied with the room after check-in, you can call the front desk as soon as possible. The front desk can handle the problem for you immediately without bothering you to do it yourself. Secondly, the room hygiene is fully inspected before you check in. In the future, the relevant departments of the hotel will also strengthen the supervision of the room hygiene. Please allow us to express our most sincere apologies to you, and thank you very much for providing us with these valuable suggestions. We hope to invite you to experience it again in the near future and provide you with better service. We now have free candy in the lobby on the first floor, and there is a self-service laundry room on the 7th floor, which is free to use 24 hours a day~ Your satisfaction is the greatest affirmation of Xiaowei. We will continue to work hard to provide you with better service next time and look forward to your visit again!
ACCORDINGzz
Queen Room
Stayed in Nov 2023
Travel with friends
17 review
5.0/5
Outstanding
Posted on Nov 16, 2023
There are quite a lot of food stalls nearby, offering all kinds of food. It's only a few hundred meters away, which is quite convenient. The hotel's service is my favorite, very friendly. The facilities and equipment are also okay. . .
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your encouragement and recommendation to Vienna Hotel (Shenzhen Nanshan Science and Technology Park Vanke Yuncheng Branch)! The gold medal and silver medal are not as good as your praise, and the gold and silver cups are not as good as your reputation. We will not let you down. The hotel provides self-service laundry rooms, dryers and a variety of rich breakfasts. We look forward to your visit again and wish you a happy life!
Guest User
Superior Double Room
Stayed in May 2023
Business travelers
1 review
2.2/5
Posted on May 12, 2023
One of the worst stay experiences in more than ten years of business travel 1. When I arrived in the room in the afternoon, there was a strong smell. I called the front desk and told me that it was due to pest control in the room. Maybe they forgot to open the ventilation and asked me to ventilate it myself. I was anxious to write some information, so I opened the door and window and breathed in the poisonous gas for half an hour before the smell slowly dissipated. 2. The workers in the corridor were dragging several large buckets of cement back and forth for some unknown purpose. Of course, this could be temporary construction. 3. Go downstairs and take the elevator. The fourth floor here is a bathing city or something. There are a lot of yellow-haired smokers taking the elevator. It is smoky. I suggest single women not to stay in this hotel. The eyes and the smell of smoke are enough. You suffered 4. After a busy night, I returned to the hotel and watched TV for a while before going to sleep. It was about eleven o'clock. A group of people were chatting and laughing in the corridor. I couldn't tell what photos they were taking through the peephole. This continued intermittently for about half an hour, and by ten two points 5. I didn’t realize how noisy the elevator was until I was sleeping. I probably didn’t pay attention to it at first because I was working and watching TV. But it turned out that the wall between this room and the elevator car was. When someone was taking the elevator up and down, they were sawing wood in your head. It was fine in the middle of the night. , I was woken up by sawing at 5 o'clock in the morning, and I couldn't fall asleep again. Maybe I was unlucky and a few things happened together, but coupled with the hotel's own problems, it was really a very bad experience.
Original TextTranslated by Google
Response from Property: Hello dear guests! We are very sorry to have brought you a bad experience. Please allow us to express our most sincere apologies to you. We hope you will give us a chance to improve and let us create more perfect services for you. We look forward to your visit again! Welcome to stay again and experience our progress. I wish you a happy life, thank you!
Guest User
Queen Room
Stayed in Aug 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 5, 2024
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