The Mercury Garden Shenzhen Nanshan, A Tribute Portfolio Hotel

The Mercury Garden Shenzhen Nanshan, A Tribute Portfolio Hotel Reviews

The Mercury Garden Shenzhen Nanshan, A Tribute Portfolio Hotel

No. 13 Keji Road, Science Park, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
The Mercury Garden Shenzhen Nanshan, A Tribute Portfolio Hotel
The Mercury Garden Shenzhen Nanshan, A Tribute Portfolio HotelThe Mercury Garden Shenzhen Nanshan, A Tribute Portfolio HotelThe Mercury Garden Shenzhen Nanshan, A Tribute Portfolio Hotel
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The Mercury Garden Shenzhen Nanshan, A Tribute Portfolio Hotel Guest Reviews

4.6/5
Very Good
1407 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.7
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All reviews(1407)
Positive reviews(1349)
Reviews with photos/video(240)
Friendly front desk staff(155)
Delicious breakfast(108)
Easy to get around(80)
Well designed(24)
Perfect for business trips(22)
Close to metro(19)
Awesome gym(9)
Negative reviews(58)
Anonymous User
Standard, Guest Room, 2 Double Beds
Stayed in 2024년 5월
Family
9 review
5.0/5
Outstanding
Posted on 2024년6월19일
Convenient location with spacious, modern and clean hotel room. Great for family with children.
SAM
Standard, Guest Room, 2 Double Beds
Stayed in 2024년 8월
Couples
5 review
4.7/5
Amazing
Posted on 2024년9월12일
Good environment. Clean and tidy room. many choices for breakfast but the refill rate could be improved.
Guest User
Standard, Guest Room, 1 King
Stayed in 2024년 8월
Couples
5 review
5.0/5
Outstanding
Posted on 2024년9월1일
Great location with big shopping mall nearby. Room is spacious and clean.
Response from Property: Dear guest: First of all, thank you for taking the time to leave your comments here. We welcome you to visit our hotel again in the near future and continue to provide us with valuable comments and suggestions! I wish you happiness and Sweet every day ~~ Sincere greetings -- Hotel Guest Service Department
Guest User
Standard, Guest Room, 1 King
Stayed in 2024년 4월
Solo travelers
8 review
3.7/5
Posted on 2024년6월7일
The hotel was rebranded at some point so it was/is actually Hilton affiliated. The facilities were standard and nice enough for a one night stay.
Guest User
Deluxe, Guest Room, 1 Queen Bed
Stayed in 2023년 9월
Family
9 review
2.7/5
Posted on 2023년10월4일
I had the most terrible experience at the buffet breakfast. The restaurant is so crowded and no one to arrange the table. So I found an empty table by myself and used my water bottle and sanitizer to chop the seat.After I got my food back, I found my seat was taken by three children, I told their mom that I don’t want to share the table with their whole family as I am eating my breakfast alone. Then the family who has taken my seats/table started to attack me, in disgusting words and shouting at me. There’s only one staff come after while, then another staff come, and they didn’t say anything, just asked them to calm down and finish the breakfast. I left and didn’t finish my breakfast as I was attacked nonstop. Hotel has later sent an fruit plate, that’s all. However I think they do have huge problems in onsite management. I think I will never stay in any of Hilton hotels anymore as the experience is so terrible!
Response from Property: Dear guests, thank you for choosing to stay at Hilton Garden Inn Nanshan Science & Technology Park. We apologize for not being able to provide you with the quality service you deserve. We have reflected your feedback to the relevant departmentsto follow up and improve, in order to bring you a truly high quality service. Listening to our guests helps us create the best customer experience. Thank you again for taking the time to give us your valuable comments and wish you a pleasant trip!
TravelPhy
Standard, Guest Room, 1 King
Stayed in 2023년 8월
Couples
13 review
5.0/5
Outstanding
Posted on 2023년8월26일
Had a great hospitable welcome by front desk staff Aiden Yu and got an upgrade to their city view King room. Lobby has a nice chandelier that sets a luxurious tone. Modern open design with bright light as there are 3 sets of windows as a corner room with open bar and open bathroom design. The lobby bar opens till late and offers food for late dinner if anyone missed the dinner time for other outlets before last order time at 9:30pm. The fish and the oysters are jumbo size and a great deal 👍🏻
6/10
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Hilton Garden Inn Shenzhen Nanshan Science and Technology Park! At the same time, thank you very much for taking your precious time to give comments, and for giving our team positive recognition and trust. I will share your encouragement with each of our team members, and will continue to work hard to uphold the service tenet of Hilton Group and serve us To provide every guest with comfort and service beyond expectations. Finally, we eagerly look forward to your next visit, and look forward to getting more suggestions and feedback from you. I wish you and your family a happy life and good health!
LEESohee Cathy
Standard, Guest Room, 1 King
Stayed in 2023년 12월
Family
2 review
4.7/5
Amazing
Posted on 2024년1월5일
The location was very convenient to go to town and the center of Namshan. The hotel buffet was also very attractive with affordable price.
Guest User
Superior King Room
Stayed in 2023년 8월
Couples
6 review
5.0/5
Outstanding
Posted on 2023년8월6일
Very clean and good place
Atwscotland
High Floor, Guest Room, 1 Queen Bed
Stayed in 2023년 9월
Business travelers
26 review
4.7/5
Amazing
Posted on 2023년9월7일
Good location within the technology park and near the University. Nice rooms. Very clean. Reception and cleaning staff really friendly. Restaurant is limited. Menu doesn't match what you get on the plate. Excuse that things change should be written to warn you. Or at least be told when ordering that the menu isn't accurate. Breakfast was better.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at HGI Nanshan S&T. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
LM
Standard, Guest Room, 1 King
Stayed in 2023년 8월
Business travelers
3 review
4.7/5
Amazing
Posted on 2023년10월22일
Collecting delivery was the one of the things I didn’t really like about the hotel as it’s all placed on a rack and it was time consuming to identify the correct parcel
Response from Property: Dear guests, thank you for choosing to stay at Hilton Garden Inn Nanshan Science & Technology Park. We apologize for not being able to provide you with the quality service you deserve. We have reflected your feedback to the relevant departmentsto follow up and improve, in order to bring you a truly high quality service. Listening to our guests helps us create the best customer experience. Thank you again for taking the time to give us your valuable comments and wish you a pleasant trip!
Hasan, A
Standard, Guest Room, 2 Double Beds
Stayed in 2023년 8월
Family
1 review
4.2/5
Very Good
Posted on 2023년8월14일
Overall, it was a pleasant stay. Very clean and tidy room with modern setup. Everything was in good working condition: Room was kept cool thoughtfully before our check in which felt us comfortable right away. There was no bathtub though if that is anybody’s concern, but it was a no issue for me. Buffet Breakfast items availability was pretty good wide. Location is about 15 minutes walk from nearest subway station (Hi-Tech Park). It can be quite inconvenient to use subway with luggage. I would recommend to use taxi to arrive at hotel with luggages.
Response from Property: Dear guests: It is a great honor for Hilton Garden Inn Shenzhen Nanshan Science and Technology Park to be recognized by you. Your support and encouragement are the driving force for our continuous development and advancement. I hope the hotel can leave you with a memory worth cherishing! We will continue to provide cost-effective, high-quality comfortable experience. Looking forward to your next visit!
Anonymous User
Standard, Guest Room, 1 King
Stayed in 2023년 7월
Couples
4 review
4.0/5
Very Good
Posted on 2023년9월7일
10 mins walk to the big shopping mall. Got upgraded for our hotel room. The room was tidy and clean, might consider coming back again.
SmithHouse
Standard, Guest Room, 2 Double Beds
Stayed in 2023년 3월
Family
10 review
5.0/5
Outstanding
Posted on 2023년3월26일
Lovely breakfast spread. We left early on the last day and requested a packed up breakfast which the staff were happy to do. Great place and well located. Gym was excellently resourced.
Response from Property: Dear guest: Hello! Thank you for choosing Hilton Garden Hotel Shenzhen Nanshan Science Park! At the same time, thank you very much for taking the precious time to give comments and positive recognition and trust to our team. I will share your encouragement with every member of our team, and will continue to strive to uphold the service tenet of Hilton Corporation and provide comfortable and beyond expectations service to every guest. Finally, we look forward to your next visit and your suggestions and feedback. I wish you and your family a happy life, good health!
Baqihulaoye
High Floor, Guest Room, 1 Queen Bed
Stayed in 2023년 11월
Business travelers
8 review
5.0/5
Outstanding
Posted on 2023년12월9일
设施:10 卫生:10 环境:10 服务:10 迷你吧:10
Muhammad Javed Awan
Standard, Guest Room, 2 Double Beds
Stayed in 2023년 8월
Family
16 review
2.0/5
Posted on 2023년9월30일
Will not be my choice again.
Response from Property: Dear guest, thank you for choosing this hotel. We apologize for not being able to provide you with the quality service you deserve. We have reported your problem to the relevant departments of the hotel for follow-up improvement, in order to bring you a really high quality service. Listening to our guests helps us create the best customer experience. Thank you again for taking the time to give us your valuable advice. We hope you will visit us again soon and give us the opportunity to give you the best experience.