Vienna Hotel (Shenzhen South China City, Hehua Metro Station) Reviews
Vienna Hotel (Shenzhen South China City, Hehua Metro Station)
No.234 Pingji Avenue, Longgang District, Shenzhen, Guangdong, ChinaView Hotel Details
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Vienna Hotel (Shenzhen South China City, Hehua Metro Station) Guest Reviews
4.6/5
Very Good
501 review
Verified reviewsLocation4.6
Amenities4.6
Service4.6
Cleanliness4.5
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All reviews(501)
Positive reviews(482)
Reviews with photos/video(28)
Classy environment(29)
Easy to get around(28)
Friendly front desk staff(25)
Convenient parking(17)
Close to metro(15)
Perfect for business trips(10)
Stayed multiple times(7)
Strange smell in room(3)
Negative reviews(19)
Guest User
Standard Twin Room (No Window)
Stayed in May 2024
Friends
4 review
Posted on May 2, 2024
Early in the morning, there was knocking upstairs and noise outside. The soundproofing was really bad, which seriously affected my sleep. There were also stains on the quilt, and I felt itchy when I slept naked.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for choosing Hehua Subway Station Hotel. We are deeply sorry that we failed to bring you a good stay experience this time. It is our work error that did not satisfy you. If you are dissatisfied during your stay, you can tell us. Our hotel opened in 2017 and the facilities and equipment are relatively complete. We must carefully train every employee and hope to give you thoughtful and timely service. We are located in the vicinity of Hehua Subway Station, less than 50 meters away from the subway station, with relatively convenient transportation. It is only 1 km to the outlet for shopping and dining. The hotel's bed uses Vienna standard mattresses, which are softer than other hotels. In order to ensure the quality of hotel services, our hotel is newly equipped with air purifiers for you to experience. At the same time, in order to improve customer satisfaction, the hotel provides customers with breakfast packaging, Ganquan delivery and other services. I hope that when you stay again, you can experience our better quality and perfect service. Thank you again for your support to the hotel. All the staff of Hehua Subway Station Hotel look forward to your visit again.
dhxmcnwhskche
Standard Queen Room (No Window)
Stayed in Apr 2024
Other
10 review
Outstanding
Posted on Apr 25, 2024
The staff was very friendly and always willing to help. The room was clean and tidy with complete facilities. The breakfast was especially great with a wide variety of choices and very delicious.
Original TextTranslated by Google
Response from Property: Thank you very much for your support and love for Xiaowei. With your encouragement, Xiaowei will serve you non-stop. I look forward to seeing your five-star praise when we meet again! Welcome to come often!
Guest User
Standard Twin Room (No Window)
Stayed in Apr 2024
Business travelers
1 review
Outstanding
Posted on Apr 24, 2024
The front desk service was very good. They also helped to upgrade the room type for free. Parking was convenient and there was a subway entrance next to it.
Original TextTranslated by Google
Response from Property: Thank you very much for your support and love for Xiaowei. With your encouragement, Xiaowei will serve you non-stop. I look forward to seeing your five-star praise when we meet again! Welcome to come often!
Guest User
Standard Queen Room (No Window)
Stayed in Mar 2024
Business travelers
1 review
Outstanding
Posted on Mar 19, 2024
The room is spacious, clean and tidy, with free parking and breakfast. Highly recommended, the front desk service attitude is very good, serving tea and water. 👍
Original TextTranslated by Google
Response from Property: It is an honor for Xiaowei to provide you with high-quality service. However, the simple and concise praise makes Xiaowei feel honored. With your choice and support, Xiaowei will definitely continue to work hard to create a high-quality sleeping environment for you. We look forward to seeing you again next time!
Guest User
Business Double Room
Stayed in Mar 2024
Business travelers
2 review
Outstanding
Posted on Mar 21, 2024
The room is OK in every aspect! But there is no sound insulation! I can hear the cleaning lady talking in the corridor! If possible, it is recommended to improve the sound insulation! This way, I can sleep more comfortably!
Original TextTranslated by Google
Response from Property: It is my honor to provide you with quality service. I am even more honored by your simple and concise praise. With your choice and support, I will continue to work hard to create a high-quality sleeping environment for you. I look forward to seeing you again next time.
Guest User
Standard Twin Room (No Window)
Stayed in Aug 2023
Family
1 review
Outstanding
Posted on Aug 16, 2023
The room is clean and hygienic. There is also a parking lot behind the hotel.
Original TextTranslated by Google
Response from Property: The years are right, the time is right. In the busy and intertwined days, Xiaowei is beautiful because of your arrival. In the days to come, please take care of "Highly Recommended 5-star Praise"!
Anonymous User
Superior Queen Room
Stayed in Dec 2023
Solo travelers
5 review
Posted on Jan 1, 2024
First of all, the front desk upgraded my room after I checked in, and I am very grateful. Let's talk about the shortcomings. The room and the air conditioner all have a very bad smell. My clothes are still smelling after I go home. It is really uncomfortable for people with rhinitis. There are plenty of parking spaces during the day, but there are almost no spaces at night. They said it was because there was a meeting during that time? Also, my friend came to see me that night to celebrate the New Year, so we went up to the room to sit together. On the night of the 30th, the man at the front desk called my friend directly in the room and asked him to go down to get his ID card to register. If you encounter someone bringing a woman to open a room, you should be dragged out and beaten for bad things.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for choosing Hehua Subway Station Hotel. We are deeply sorry that we failed to bring you a good stay experience this time. It is our work error that did not satisfy you. If you are dissatisfied during your stay, you can tell us. Our hotel opened in 2017 and the facilities and equipment are relatively complete. We must carefully train every employee and hope to give you thoughtful and timely service. We are located in the vicinity of Hehua Subway Station, less than 50 meters away from the subway station, with relatively convenient transportation. It is only 1 km to the outlet for shopping and dining. The hotel's bed uses Vienna standard mattresses, which are softer than other hotels. In order to ensure the quality of hotel services, our hotel is newly equipped with air purifiers for you to experience. At the same time, in order to improve customer satisfaction, the hotel provides customers with breakfast packaging, Ganquan delivery and other services. I hope that when you stay again, you can experience our better quality and perfect service. Thank you again for your support to the hotel. All the staff of Hehua Subway Station Hotel look forward to your visit again.
Guest User
Standard Queen Room (No Window)
Stayed in Dec 2023
Business travelers
2 review
Outstanding
Posted on Dec 31, 2023
The room is very big,
Facilities: The equipment and facilities are not old,
Hygiene: It is very clean, after all, it is a Vienna brand
Environment: There are large shopping malls around, with everything you need
Service: I have to say that the service attitude of this store is very good and polite.
Original TextTranslated by Google
Response from Property: The depth of Taohuatan is a thousand feet, but it is not as deep as your praise. Thank you for your satisfaction with Xiaowei. We will take your affirmation and encouragement to provide better service. We look forward to your next visit.
Keleying
Standard Twin Room (No Window)
Stayed in Jun 2023
Family
11 review
Outstanding
Posted on Jun 24, 2023
The mattress is soft and comfortable, the shower is powerful, the toilet flush is big, and the whole room looks high-end and yellow. It's always the first time to stay in Vienna Hotel, and it feels good.
Original TextTranslated by Google
Response from Property: Hehe... Thank you for your praise of Xiaowei. We are always by your side. There is no best, only better. We never stop pursuing. Xiaowei will continue to work hard to get your 5 points of recognition. We look forward to your visit again!
🎈 Empty .
Deluxe Double Room
Stayed in May 2023
Business travelers
137 review
Outstanding
Posted on May 31, 2023
I've been here twice, it's not bad, although the facilities are a bit old, the sound insulation is pretty good, less than 100 meters from the subway station
Original TextTranslated by Google
Response from Property: Seeing your recognition of Xiaowei, I am so excited that I can't express it in words. It's hard to find a soulmate who understands you! We use the best and most practical things to make your stay feel warm and stress-free, practical but not flashy. Your feelings are an affirmation of us! We will continue to work hard!
Guest User
Standard Queen Room (No Window)
Stayed in Apr 2023
Solo travelers
5 review
Outstanding
Posted on May 1, 2023
The original reservation was without windows, but the lady at the front desk helped to upgrade it with windows for free. I checked in on the afternoon of April 29th and left the hotel on May 1st, including one day's breakfast. The little brother at the front desk gave me two days. The store is close to the subway station
Hygiene: The auntie cleans very carefully, the floor is clean and the beds are tidy
Service: ⭐⭐⭐⭐⭐
Facilities: ⭐⭐⭐⭐⭐
Original TextTranslated by Google
Response from Property: Xiaowei is so happy that the little master gave a five-point praise! In Xiaowei's heart, you are our dearest family member, and we will do our best to give you the warmth and comfort of being at home. Your thumbs up is the best affirmation and worth for Xiaowei's efforts! Gently wave and wave, bid farewell to the little master's departure, let the smile freeze into eternity, let the silent love flow in my heart, and deeply miss you, my dear, everything is well! Looking forward to my return home with joy!
Guest User
Standard Twin Room (No Window)
Stayed in Mar 2023
Business travelers
1 review
Posted on Mar 13, 2023
When you enter the door, there are cigarette butts, a pile of dust, and two lumps of foreign objects...
Feeling disturbed at all
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Hehua Metro Station Hotel. We apologize for not giving you a good experience during your stay. The room was not cleaned up because of our work mistakes. We must take it seriously to train the waiters in time Similar things will happen again. If you have any dissatisfaction during your stay, you can tell us. Our hotel opened in 2017. The facilities and equipment are relatively complete. We will train every employee seriously and hope to give you thoughtful and timely services. We are located near the Hehua subway station, less than 50 meters away from the subway station. The transportation is relatively convenient. It is only 1 kilometer to the Outlets for you to shop and dine. Soft, in order to ensure the quality of hotel service, our hotel is newly equipped with an air purifier for you to experience. At the same time, in order to improve customer satisfaction, the hotel provides customers with various services such as breakfast packing and sweet spring drop-off. I hope you can experience it when you stay again Thank you for our better and more perfect service, thank you again for your support to the hotel, and all the staff of Hehua Metro Station Store look forward to your coming again
Hahav1
Standard Queen Room (No Window)
Stayed in Mar 2023
Solo travelers
24 review
Very Good
Posted on Mar 4, 2023
Advantages: The room is relatively large; the service attitude is good; it is close to the subway station.
shortcoming:
(1) After one pillow was disassembled, yellow stains were found on the inner core;
(2) The sound insulation effect of the room is not good;
(3) There are mosquitoes in the room;
(4) I don't like the smell of hand sanitizer, shower gel and shampoo;
(5) Shower gel and shampoo are difficult to squeeze out;
(6) The tea is not good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We apologize for your experience during your stay at the hotel. We will inform relevant departments of our opinions to improve service quality. If you have any dissatisfaction during your stay, you can tell us. Our hotel opened in 2017. The facilities and equipment are relatively complete. We will train every employee carefully and hope to give you thoughtful and timely service. We are located at Hehua Subway Station The annex is less than 50 meters away from the subway station, and the transportation is relatively convenient. It is only 1 km to the Outlets for you to shop and dine. The hotel's bed is made of Vienna standard mattress, which is softer than other hotel beds. To ensure the hotel service Quality, our hotel is newly equipped with an air purifier for your experience. At the same time, in order to improve customer satisfaction, the hotel provides customers with various services such as breakfast packing and sweet spring drop-off. We hope that when you check in again, you can experience our more high-quality and perfect hotel Service, thank you again for your support to the hotel, all the staff of Hehua Metro Station Store look forward to your coming again
香港文偉
Superior Queen Room
Stayed in Aug 2023
Business travelers
25 review
Posted on Aug 14, 2023
The room facilities are okay, it looks bright and comfortable. The night I stayed, from 10:30 to 11:30, there were several children chasing and making noise in the corridor. It was impossible to sleep. However, no one patrolled the hotel, and the sound insulation of the room was very poor. The neighboring room could clearly open and close the door. It was an unpleasant experience to hear.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for choosing Hehua Subway Station Hotel. We are deeply sorry that we failed to bring you a good stay experience this time. It is our work error that did not satisfy you. If you are dissatisfied during your stay, you can tell us. Our hotel opened in 2017 and the facilities and equipment are relatively complete. We must carefully train every employee and hope to give you thoughtful and timely service. We are located in the vicinity of Hehua Subway Station, less than 50 meters away from the subway station, with relatively convenient transportation. It is only 1 km to the outlet for shopping and dining. The hotel's bed uses Vienna standard mattresses, which are softer than other hotels. In order to ensure the quality of hotel services, our hotel is newly equipped with air purifiers for you to experience. At the same time, in order to improve customer satisfaction, the hotel provides customers with breakfast packaging, Ganquan delivery and other services. I hope that when you stay again, you can experience our better quality and perfect service. Thank you again for your support to the hotel. All the staff of Hehua Subway Station Hotel look forward to your visit again.
Guest User
Superior Queen Room
Stayed in Jul 2023
Business travelers
7 review
Posted on Jul 10, 2023
The sanitation is very bad, the bed is not clean, and I was bitten by bedbugs all over! Very bad experience! The front desk service is not good. When I checked in, they sold me a package for four consecutive nights! And gave me a room with pillars! I will not stay there next time! I asked the hotel for compensation! I was bitten by many small red packets!
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for choosing Hehua Subway Station Hotel. We are deeply sorry that we failed to bring you a good stay experience this time. It is our work error that we did not satisfy you. The hotel is one-to-one. If you are dissatisfied during your stay, you can tell us. Our hotel opened in 2017 and the facilities and equipment are relatively complete. We must carefully train every employee and hope to give you thoughtful and timely service. We are located in the vicinity of Hehua Subway Station, less than 50 meters away from the subway station, with relatively convenient transportation. It is only 1 km to the outlet for shopping and dining. The bed of the hotel adopts the Vienna standard mattress, which is softer than the beds of other hotels. In order to ensure the quality of hotel services, our hotel is newly equipped with air purifiers for you to experience. At the same time, in order to improve customer satisfaction, the hotel provides customers with breakfast packaging, Ganquan delivery and other services. I hope that when you stay again, you can experience our better quality and perfect service. Thank you again for your support to the hotel. All the staff of Hehua Subway Station Hotel look forward to your visit again.