Angie Bingxin Apartment (Shenzhen Convention and Exhibition Center) Reviews

Response from Property: Please, you stayed for two or three hours and asked for a full cancellation and refund. How is that possible? WiFi can be used normally and windows can be closed. Are you deliberately discrediting bad reviews like this? Is it really good? We have already changed the lights.

Response from Property: My friends at the B&B are very happy to read your review. We are honored that our service has been praised by you. We always serve our guests with enthusiasm and sincerity. The B&B is located in the most central location of Futian Convention and Exhibition Center CBD. It is located in the bustling business district. There are Excellence Center Mall and Huangting Plaza nearby. Comfortable, quiet, warm and simple accommodation space is the lifestyle our B&B is committed to creating for you. We are looking forward to it. Come and visit us often, waiting for you to come home! Regarding your statement that the parking fee for the room is 60 yuan. The room is a B&B and does not include parking fees. There is also a note on the platform. Paid parking.

Response from Property: Hello, the platform clearly states that there is no self-service check-in at the front desk. We will also assist you throughout the entire check-in process.

Response from Property: Dear, the invoice has been sent to you. Is it really okay for you to distort the facts like this?

Response from Property: Dear guest, we are sorry to bring you a bad experience. The location of this room is the most central location in Shenzhen CBD. Maybe you don’t know the housing prices nearby. Let me give you some knowledge. The lowest housing prices nearby are not less than 400. I don’t blame you. You will understand and you will understand. Thanks! Secondly, the platform clearly states that parking is required to be paid. On the night you checked in, we also sold you the last room at a special price of a little more than 200 yuan. You were dissatisfied with the parking fee of 60 yuan and gave you a bad review. We are deeply sorry.

Response from Property: Dear guests: Hello! I am very happy to learn from the message that I have left you with a bad impression. Before guests check in, we will conduct room rounds, clean the rooms and change the sheets. There are standardized service procedures at every step, so please feel free to check in. Thank you for your tolerance and understanding of us. We will continue to provide good service and guest rooms. I believe that you will have a better stay experience next time you stay. The B&B looks forward to your visit again and wishes you a happy life! ***Important: However, due to your personal reasons, you have to check out early and cannot cancel the order as you requested. This is not our fault. Please don't leave malicious negative reviews. Our B&B has clear cancellation rules and policies. We also helped you negotiate and handle it, but you were not satisfied. There is also a prompt on the platform to contact us before placing an order. Our B&B butler is online to serve you 24 hours a day. It's not like you said you don't care. Staying in a B&B itself means feeling the warmth of home. Just like your washing machine, you can't change it every day. But we disinfect it every day, so you can use it with confidence.

Response from Property: We will definitely adhere to our service concept, continue to move forward, and leave you the most beautiful memories. Thank you for your praise and look forward to seeing you again!

Response from Property: Dear guest, we sincerely apologize for bringing you a bad check-in experience. During your stay at the B&B, if you have any problems with the facilities and equipment in the room, you can call the housekeeper at any time. We are on call 24 hours a day to solve the problem for you. Regarding the problems in the room, we have also done a comprehensive disinfection and treatment. We are deeply sorry for the inconvenience caused to you. There are a few points I still want to explain: 1. Regarding the bread in the window bag that attracted a lot of ants? Because if the bread is opened, it will indeed attract ants. There is no way to do this. Ants are animals that will move with the fragrance. I suggest you seal this kind of bread when you are not eating it, because if you open it, not to mention whether it will attract ants, first of all, the bread will become hard and the taste will deteriorate. There is nothing we can do to eat. 2. You said that the drain in the shower room was clogged and there were hairs. You did not report this to us, and we had no way to check it in time. Is this the case? If you report it to us in time, we will definitely check it and deal with it in time. 3. Our cleaning aunt will do comprehensive disinfection and cleaning every day, and the housekeeper will go to the ward for on-site inspections. Cleaning is done strictly in accordance with hotel standards. 4. We only renovated the decoration in October last year. People staying here can go to the site to experience it. 5. The rooms are all real shots and are no different from the renderings. 6. As for the light, there is a switch behind the tatami, but you have not turned it on completely.

Response from Property: Kiss radish and green vegetables, everyone has their own love. The room has large windows that you can open for ventilation. The decoration was only done a year ago.