Deyefeng Boutique Hotel (Shenzhen Bao'an Lingzhi Subway Station) Reviews
Deyefeng Boutique Hotel (Shenzhen Bao'an Lingzhi Subway Station)
4-8F, Section A, No.1135 Yiyuan Road, Bao'an District, Shenzhen, Guangdong, 518100, ChinaView Hotel Details
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Deyefeng Boutique Hotel (Shenzhen Bao'an Lingzhi Subway Station) Guest Reviews
4.7/5
Outstanding
1254 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(1254)
Positive reviews(1240)
Reviews with photos/video(83)
Classy environment(69)
Easy to get around(66)
Friendly front desk staff(41)
Convenient parking(39)
Perfect for business trips(21)
Close to metro(21)
Good Internet(7)
Stayed multiple times(6)
Negative reviews(14)
Christian Werner Heinrich
Superior 2-bed Room
Stayed in juni 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on 4 juli 2024
I had a very pleasant stay. The room is big and very clean. The staff was super friendly, and there wasn't any problem with foreign guests. The Wifi was good. The location was very convenient for me.
I would come again anytime.
Response from Property: I am very glad to hear that you have a happy time here, and thank you for your satisfaction with the hotel and your high opinion of the staff. The hotel is very honored to make you have a homelike stay experience. We look forward to meeting you again.
Response from Property: Dear guests: Hello! Thank you for your stay and your high recognition in all aspects of the hotel. Our management team has been instilling the concept of serving family and friends to our staff, so that guests feel like home. We will do better to strive for your next perfect five points! Wish: Well!
Guest User
Superior Queen Room
Stayed in apr. 2022
Solo travelers
2 review
5.0/5
Outstanding
Posted on 12 maj 2022
The staff was very welcoming and one clerk spoke good English which made everything much easier. I loved the room and enjoyed my stay. Would definitely recommend.
Response from Property: 尊敬的賓客:您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。
Nat 李凤临
Deluxe Double Room
Stayed in feb. 2022
Solo travelers
9 review
3.5/5
Posted on 24 feb. 2022
Upon arrival the manager wanted to know how long I’ve been in China (pandemic paranoia). Luckily, I spent just one night there. I booked and pre-payed a non-smoking room but the one I was given smelled of cigarettes and was next to the noisy street. There was no heating option on the AC so I was freezing the whole night. The people in the neighbouring room were very noisy till 6:30am so it was impossible to get any sleep.
The bed was comfortable, some lights did not work. There was a charger with different plugs but it kept on losing contact with my iPhone. The toiletries were very basic and there was no coffee just tea in the mini bar. Also there was no fridge.
A receptionist asked to add my wechat and then offered a hotel umbrella because it was raining.
I paid a 200¥ deposit which was immediately returned after a very quick checkout.
Response from Property: Distinguished guests: How do you do? Thank you for choosing Deyefeng Hotel, we are very glad that you have a pleasant stay experience in the hotel, thank you for your support and trust in the hotel, and thank you for your valuable suggestions to the hotel, we will continue to work hard to provide you with more comfortable and warm stay experience. Looking forward to your visit and patronage again
NG
Stayed in sep. 2022
Business travelers
44 review
5.0/5
Outstanding
Posted on 20 sep. 2022
Nice nice
Response from Property: 尊敬的賓客:感謝您的點評!酒店提倡“ 用心服務 ”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!您的滿意就是我們的追求!期待您的再次光臨。
Guest User
Superior 2-bed Room
Stayed in sep. 2023
Travel with friends
7 review
5.0/5
Outstanding
Posted on 2 sep. 2023
Hygiene: OK and very clean
Service: The cleaning lady is very enthusiastic
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your review! It is our greatest honor to receive your recognition, and it also gives us great motivation to continue to improve and innovate in future services. We look forward to your visit again, and we will serve you wholeheartedly!
Guest User
Superior Queen Room
Stayed in juni 2023
Solo travelers
10 review
3.7/5
Posted on 11 juni 2023
The location of the hotel is very close to the examination room. It can be reached within ten minutes on foot, so I booked this hotel.
Let’s talk about the shortcomings first:
I was given a tail room. The air conditioner was very noisy. Looking at the picture, four air conditioner outdoor units are rumbling under my window sill.
The noise stopped in the middle of the night. Not sure if it's an air conditioner or a hot water boiler.
The door lock was broken and there was no latch inside. It was very unsafe and uneasy for a girl to live outside alone.
The air conditioner does not cool.
Let’s talk about the advantages:
There seems to be very little parking lot here. Fortunately, this hotel has a parking lot. The parking is standard and the location is sufficient.
Check out at 2 pm and have a place to stay and take a rest after taking the exam.
Never take the tail room! ! ! ! It’s so noisy! ! ! !
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and sharing. I am sorry to bring you a bad stay experience. The superior king-size bed type is located in the community. It happened to be the weekend yesterday and there was an examination room nearby. The exam room was very tight. There was only one room of this type left. If you have requirements for the room location, you can contact the front desk after booking or check in. The front desk can also We have adjusted it for you. In response to your feedback about air-conditioning noise and refrigeration problems, after investigation and repair, it was found that the air-conditioning compressor is faulty. We have now arranged to replace it with a new air-conditioning compressor. (If you have any questions during your stay, you can directly contact the front desk for feedback. The hotel has staff on duty 24 hours a day. , we will help you change the room you are satisfied with as soon as possible), the second door lock anti-lock problem: Our hotel door lock is different from other hotels with chain locks. To anti-lock, we only need to press the black button on the upper left side of the door handle. That is, the anti-lock is successful. The second anti-lock is to pull up the door handle to lock the secret lock. If you have any questions about the room, you can directly contact the front desk! Thank you again for your sharing during your stay, which helped us discover our shortcomings. We will learn from your experience and do better. I also wish you success in the exam and leap over the dragon's gate!
Guest User
Superior 2-bed Room
Stayed in jan. 2023
Travel with friends
3 review
2.7/5
Posted on 28 jan. 2023
Staying for only 1 day, the process was quite tortuous.
ROUND1: The bathroom door of the first room could not be closed, so I requested to change rooms immediately after checking in.
ROUND2: The second room is on the inner side of the residential area. There are people singing ktv very noisily nearby at night, but they are still singing at 12 o'clock. After communicating with the hotel, I don't know where the noise is (I can't believe it, the singing voice is very loud, Moreover, it is like the audio equipment of a KTV, with strong bass, and when I changed rooms for the first time, the front desk specifically reminded me that it was located in a residential building. I was wondering if it was not quiet inside? Why did I need to specify it, but I didn’t expect it to be a trap. ), I expressed my request to change rooms. After about 20 minutes of communication and negotiation, I decided to move my luggage and sleep in a room facing the road (luckily I didn’t hear the singing anymore).
ROUND3: I took my valuables to change rooms at about 12:30, but the quilt in the new room was relatively thin, so I just didn’t want to bother with it. Besides, I had my schedule for the next day, so I didn’t go to the hotel to add a quilt, so I just slept with my clothes on. (I still thought I should add it the next day, as my friend who was traveling with me had a cold)
overall evaluation
1 Environment: There is no glossiness in the picture, and the age can be seen in the details;
2. Hygiene is good;
3. There are many problems with the facilities, such as the bathroom door cannot be closed, the bedside lamp does not light up on one side, the window can only be opened less than 15cm, the TV is faulty, the gaps in the pool are moldy, and the bathroom floor looks dirty (but it should be floor tiles It took a long time to add the material)
4. Service, service attitude is good. ① Detailed issues such as quilts. Why are the quilt thicknesses different in the two rooms? ② There was a noise in the middle of the night, and I asked to change rooms. The hotel started asking us to pack our luggage and change rooms. It was so inconsiderate, but we agreed after communication.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing Deyefeng Boutique Hotel! We sincerely apologize for not being satisfied with your stay. In order to give you the best check-in experience, the hotel has upgraded you to a deluxe twin room for free. We are deeply sorry that the room facilities are not properly inspected by the hotel. The front desk recommends facing the direction of the community so that you can have a better experience. The direction of the community is relatively quiet. This is not a trap. You have misunderstood. The general manager of the hotel attaches great importance to your feedback and has made rectification plans one by one. Thank you again for your careful feedback. I wish you good luck in the new year, good health and happiness to your family! We also look forward to your next visit to check whether we have done a good job!
Guest User
Superior 2-bed Room
Stayed in juli 2023
Family
2 review
2.0/5
Posted on 20 juli 2023
The room was relatively small. I booked a standard room. The bed was very small and there were stains on the sheets.
The air conditioner is extremely noisy, it doesn't cool the air very well, and dirt seeps out of the swing leaves.
All in all not very satisfied!
Original TextTranslated by Google
Response from Property: Dear guests: We sincerely apologize for not providing you with a comfortable stay this time. The superior twin room you booked is about 25㎡, with a bed of 1.2m x 2.0m. If you need a larger experience space, it is recommended that you book the hotel's deluxe twin room (area: 28㎡ with bay window tea table). If you report stains on the sheets, you can contact the front desk to help you deal with them as soon as possible. The hotel strictly controls guest supplies to ensure cleanliness and hygiene. The louvers and air filters of the hotel's air conditioner are cleaned every six months. The weather is so hot now that the air conditioner needs to be turned on for about 20 minutes to cool down. If you have any questions during your stay, you can directly contact the hotel front desk, which is on duty 24 hours a day. Once again, we deeply apologize for the inconvenience caused to you and wish you success in your work and good health!
Guest User
Deluxe Double Room
Stayed in nov. 2022
Couples
8 review
5.0/5
Outstanding
Posted on 27 nov. 2022
The hotel building is very big and grand. There are many people checking in there. It seems that a team is coming. After waiting for a while, the front desk has a better attitude and patiently guides me to submit the green code to check in. There is a nucleic acid point nearby, which is very convenient. There is a square opposite. There is also hot pot and barbecue. There is a sofa on the balcony of the room with good lighting. My girlfriend and I came here and had a good experience. We will come again next time😁
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Deyefeng Hotel. We are very honored to serve you. Over the years, we have been adhering to the spirit of "customer satisfaction as the center" and creating a "home away from home" for each customer. Thank you for your recognition of Deyefeng Hotel's services. We look forward to your and your family's stay again!
Guest User
Deluxe Room (2 beds)
Stayed in apr. 2023
Business travelers
2 review
2.5/5
Posted on 20 apr. 2023
The room hygiene is acceptable. The deluxe twin room is also very small. There will be low-frequency vibrations when sleeping at night. The facilities are a bit old. Breakfast is outsourced and there is nothing to eat. You must provide breakfast coupons for meals in the morning. The front desk also I don't want to give it, unless I gave it to them last night. If it weren't for the cheap hotels in Shenzhen, I really wouldn't have chosen this hotel. The quality is really not good for more than 400.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and sharing. I am sorry to bring you a bad stay experience. The area of a deluxe twin room is about 28-30 square meters, which is larger than that of an ordinary hotel. The hotel has been investigating the low-frequency vibrations you reported and dealt with them. We will also strengthen inspections in the future. Breakfast time is 07:00-09:00, and the dishes will be updated every day. In order to give everyone a better dining experience, it is indeed necessary to provide meal coupons for breakfast. If your breakfast coupon is in the room and you forget to bring it down for dining, you will have to go to the room to get the meal coupon. It happens to be during your stay At the exhibition, the price of hotels of the same level is 700-800, but our hotel is very cost-effective! The general manager of the hotel attaches great importance to your feedback and has also trained employees in relevant departments. We hope to provide customers with meticulous, personalized and thoughtful services, and hope to provide you with a more satisfactory stay experience the next time you stay. I wish you a happy life and everything goes well~
Response from Property: 尊敬的賓客:您好!對於給您帶來不愉悦的體驗,我們深表歉意。從您的點評中,我們很遺憾的看到此次入住未能達到您的期望,給您帶來的不便再次表示歉意。針對您反饋的空調噪音問題,酒店總經理非常重視,並已經做了認真的排查和及時的整改,您的寬容和理解是對我們工作的鼓舞和支持!真誠期待您的再次光臨!