Hehua Hotel (Shenzhen Dongmen Tanbu Subway Station) Reviews
Hehua Hotel (Shenzhen Dongmen Tanbu Subway Station)
6 / F, Light textile City, Tiandi Building, 29 Dongmen Middle Road, Luohu District, Shenzhen, Guangdong, ChinaView Hotel Details
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Hehua Hotel (Shenzhen Dongmen Tanbu Subway Station) Guest Reviews
4/5
280 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities3.9
Service4.1
Cleanliness3.9
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All reviews(280)
Positive reviews(242)
Reviews with photos/video(96)
Easy to get around(27)
Convenient location(27)
Classy environment(20)
Friendly front desk staff(17)
Close to metro(15)
Strange smell in room(9)
Many amenities(8)
Negative reviews(38)
Guest User
Heyue Double Bed Room
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 9, 2024
We stayed in a windowless room, and the room was quite clean and tidy.
Original TextTranslated by Google
Response from Property: Thank you for your praise of our hotel despite your busy schedule. Serving every customer well is our consistent pursuit. After confirming your eyes, you are our noble person. We will uphold the service concept of being at home and give all customers a home. I feel like all members of Hehua wish you good health and a happy life, and look forward to seeing you again!
Xiangfaduodeligoudan
Lotus Twin Room
Stayed in Feb 2024
Family
1 review
2.2/5
Posted on Feb 15, 2024
The location of the hotel is very good, but the room hygiene is terrible and the facilities are average.
You can stay here if you value the location, but it’s not worth it
Original TextTranslated by Google
Guest User
Hehua Double Bed Room
Stayed in Feb 2024
Business travelers
1 review
2.0/5
Posted on Feb 15, 2024
Renovation of old hotels. Relatively small, a bit cold, and generally hygienic. It's almost 35. The carpet in the room is very dirty and the wash basin is next to the bed.
Original TextTranslated by Google
Response from Property: "Dear, I really appreciate your stay and review! Our hotel has been open for a long time, and some of the facilities may be a little old. We apologize for the inconvenience, but our service and enthusiasm will always remain the same for a hundred years. Rida! We look forward to your visit again!"
Guest User
Heyue Twin Room
Stayed in Jan 2024
Couples
2 review
1.5/5
Posted on Feb 5, 2024
Apart from the convenient location, I would not recommend staying here.
The sanitary environment is very poor and the bed is itchy when I sleep on it.
The room smells bad. Staff needs to spray air purifying spray to make it better.
Original TextTranslated by Google
Response from Property: Hello dear customer! We are very sorry to bring you a bad experience during your stay. We have followed up on the odor problem in the branch and improved the quality of sleep. Thank you very much for your valuable feedback! I hope you will have a better stay experience next time you stay, and all the staff look forward to your visit again! I wish you a happy life~
Guest User
Heyue Double Bed Room
Stayed in Mar 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Mar 10, 2024
Good location, convenient transportation, and clean rooms.
Original TextTranslated by Google
Response from Property: Hello, dear family, thank you for your good review! Every city always has a reason to miss you, every season has its scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Hehua The hotel will be the warmest and unique one in your memories. Come back to Hehua often and wish you well!
Guest User
Lotus Twin Room
Stayed in May 2023
Travel with friends
3 review
1.0/5
Posted on May 28, 2023
Hygiene is poor, the ground outside is dirty. The carpet has a musty smell, very offensive! ! The room is quite crowded, the two beds are very close to each other, the beds are a foot away, and the facilities are very old. It's not worth it anyway! !
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your sincere comment. This stay did not get your 5★ praise. I am very sorry that this stay gave you a bad feeling. We will definitely review our shortcomings and actively correct them. Try to achieve your satisfaction, welcome to supervise! Finally, thank you for your affirmation of our service, I wish you a happy life
Guest User
Heting Tatami Room
Stayed in Apr 2023
Other
6 review
5.0/5
Outstanding
Posted on May 16, 2023
room is ok
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for choosing to stay in our hotel and sharing your experience! Guests who encounter relevant problems during their stay can report them to the front desk in a timely manner. We will try our best to help you solve the problems as soon as possible. Your affirmation is the driving force for us to move forward. We will continue to work hard to let you have a better check-in experience when you check in again. We sincerely look forward to your coming again
Anonymous User
Heyue Twin Room
Stayed in Feb 2024
Travel with friends
20 review
4.2/5
Very Good
Posted on Feb 17, 2024
Very close to our home, convenient
Original TextTranslated by Google
Response from Property: My dear, Xiaohe was so happy when he saw the five little stars you gave him. He smiled as brightly as a child who just got out of school. Your affirmation is our greatest support and motivation. Looking forward to your next stay.
Kevin4U
Heyue Double Bed Room
Stayed in Jan 2024
Solo travelers
3 review
1.0/5
Posted on Jan 28, 2024
Not clean, very poor
Original TextTranslated by Google
Anonymous User
Hehua Double Bed Room
Stayed in Sep 2022
Business travelers
4 review
3.2/5
Posted on Sep 23, 2022
All the facilities are good, quite new, check-in is very convenient, the service attitude at the front desk is also very good, but the cleanliness is too poor, there are cockroaches crawling around in several rooms, on the bedside table, on the carpet, in the paper drawer box, under the landline, there are big ones and small ones, the carpet is dirty, there are hairs and sundries, I don't know how to clean it! Will the bugs that are worried all night come crawling on the bed?
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and your comments on the hotel. We apologize for not being able to bring you a satisfactory accommodation experience during this stay. Thank you very much for your feedback! We must review our deficiencies and actively correct them, and we will do our best to improve the quality of service and hygiene in the future! The hotel also very much hopes that your next stay can give you the accommodation experience you expected! Sincerely look forward to your visit again, I wish you a happy life!
Anonymous User
Heting Tatami Room
Stayed in May 2022
Other
2 review
1.0/5
Posted on May 9, 2022
The rooms in the rubbish hotel are very small. One time I called at 7:00 in the morning and said that it was past 7:00. The service was very poor the night shift one.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinion is very important to us, we will distribute it to relevant departments to improve service quality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize to you. Looking forward to seeing you again