UrCove by HYATT Shenzhen Nanshan Science and Technology Park Reviews

I recently had the pleasure of staying at UrCove hotel and I must say, it was an absolutely delightful experience. From the moment I stepped foot into the hotel, I was greeted with warm smiles and exceptional service. The staff, particularly Winni, Coco and S, went above and beyond to ensure that my stay was not only comfortable but truly memorable. Winni and Coco, with their infectious enthusiasm and genuine care, made me feel like a valued guest from the very beginning. She was knowledgeable about the hotel's facilities and amenities, providing me with detailed information and answering all my queries with a smile. Her dedication to customer satisfaction was evident as she consistently went the extra mile to fulfill any requests I had, ensuring that my needs were met promptly and efficiently. S, another outstanding member of the hotel staff, showcased remarkable professionalism and attention to detail. Their impeccable service skills and attentiveness were truly commendable. Whether it was arranging transportation, recommending local attractions, or assisting with any concerns I had, S was always there to provide assistance with a friendly and welcoming demeanor. The extensive services provided by Winni, Coco and S truly elevated my experience at UrCove hotel. The attention they paid to every detail, along with their genuine care for guests, made me feel pampered and well taken care of throughout my stay. It's refreshing to encounter individuals who are passionate about their work and dedicated to ensuring a truly exceptional guest experience. Overall, I cannot speak highly enough of UrCove hotel and the exemplary service provided by Winni, Coco and S. Their commitment to excellence is truly commendable and sets a benchmark for the hospitality industry. If you're looking for a hotel that combines luxurious accommodations with personalized and attentive service, UrCove hotel is the perfect choice.

This is a good hotel as thr service with warm and kind attitude, the staff will care the question you ask.

Great experience and friendly staff especially peter. Got an upgrade. Will definitely come back again

Best view point

a very nice hotel with cozy room and great brreakfast. Shower place is excellent. Location is convenience. I will recommend this hotel for tourist.

The hotel is very nice and all the facilities work as advertised. The staff was helpful and responsive. However the location is in an office building heavy neighborhood and there were not many good food options within walking distance. I would not say the subway is easily accessible either. However, it was not difficult/expensive to take a taxi to more restaurant focused neighborhoods.

Perfect for a quick business trip. I also left some belongings in my room and the staff were kind enough to help me retrieve them.

Excellent service from Kelly, front desk team. She is so helpful for everything

下午茶畅饮:很好 延迟退房至两点:棒C This was the first time

Great hotel! The rooms are nice and good quality, offer nice views, the staff is friendly and helpful. You can do laundry for free and the gym is also not bad. If you have a reason to be in this area, this is the hotel to choose.

It is a very new hotel with good service and nice location for business trip

Joe and Peter are very helpful and friendly. Thanks for your service!

To explore the area, you would need to use Didi, as there are no attractions or amenities within walking distance. This location is more suitable for those who have access to transportation.

Great service and friendly front desk staff. Clean room with good amenities. T