YunHai Hotel Shenzhen

YunHai Hotel Shenzhen Reviews

YunHai Hotel Shenzhen

No.1 Xiasha, Dapeng Town, Dapeng New District, Shenzhen, Guangdong, ChinaView Hotel Details
YunHai Hotel Shenzhen
YunHai Hotel ShenzhenYunHai Hotel ShenzhenYunHai Hotel Shenzhen
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YunHai Hotel Shenzhen Guest Reviews

4.3/5
159 review
Verified reviews
Location4.5
Amenities4.0
Service4.2
Cleanliness4.6
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All reviews(159)
Positive reviews(147)
Reviews with photos/video(87)
Awesome stay(59)
Classy environment(46)
Friendly owner(42)
Clean and tidy(39)
Nice sea view(18)
Quiet & comfortable(11)
Convenient location(11)
Has an infinity pool(6)
Negative reviews(12)
MilanG
Deluxe Sea-view King Room
Stayed in May 2024
Couples
13 review
3.7/5
Posted on May 5, 2024
Rooms are designed in modern style, spacious, clean. Breakfast was poor. Swimming pool is turned into an aquarium in which you cannot swim and the only beach we could use, you have to pay for a sunshade. There is very limited space to swim, around 5m from the beach. Basically, room and view were good, everything else is not worth mentioning.
Response from Property: Dear guest, hello. Thank you for taking the time to give us feedback, and thank you for your praise of the hotel environment, we attach great importance to your feedback, breakfast questions have been reported to the relevant departments; We are sorry about the swimming pool you mentioned. At present, the project is in the test stage, which is not very stable. The swimming pool is temporarily closed, and swimming can be done later. Thank you again for your feedback. Look forward to seeing you again, wish you a happy life!
Konamoru
Deluxe Sea-view Twin Room
Stayed in May 2024
Travel with friends
11 review
3.7/5
Posted on May 6, 2024
The hotel is in beautiful nature, has a beautiful beach and a swimming pool, but unfortunately swimming in the pool is prohibited because there are fish, starfish and stingrays in the pool, and even we asked before we booked if it was possible to swim in the pool and on the beach, and the reception told us that on May 1st, swimming will be allowed both in the pool and in the sea. That's a big minus for you as a hotel, another thing is that the lifeguard on the beach only allows swimming in sea water about 5 meters from the shore and you can't swim freely even if someone knows how to swim, so it's a shame that you have beautiful hotel in forest with clean air and you don’t allow swimming, so I think no one will come back and stay in your hotel again. My advice is to change this immediately.
Response from Property: Dear guest, hello. Thank you for taking the time to give us feedback, and thank you for your praise of the hotel environment. We value your feedback very much. We are sorry for the problem of swimming pool that you mentioned. The fish will be released in the pool to allow guests to enjoy the experience of Marine life, and nurse sharks will be released later. Currently in the test stage of the project, it is not very stable, so it is impossible to swim in the pool; Hotel beach is artificial development, 5 meters away from the seabed is mostly rocks, easy to fall and scratch, do not recommend swimming in the sea, sorry for the inconvenience caused to you. Thanks again for your feedback. Look forward to meeting you again, wish you a happy life!
Artur
Standard Twin Room
Stayed in Apr 2024
Travel with friends
18 review
4.5/5
Great
Posted on Jun 14, 2024
It’s a nice hotel for a beach holiday or a weekend getaway. The only drawback for a foreigner is a lack of food options. In all other respects, it’s a great choice.
6/8
Response from Property: Dear guest, Thank you so much for your stay and comments and for sharing so much about the hotel. Regarding the dietary diversity you mentioned, we have sent feedback to the relevant departments, and your feedback will help us to continuously improve our services and products. Please believe that we attach great importance to each guest's stay experience, thank you very much for your recognition and support of the hotel, we sincerely look forward to your visit again.
Guest User
Standard Twin Room
Stayed in Jun 2024
Family
6 review
3.5/5
Posted on Jun 10, 2024
The swimming pool was under construction and unavailable. The private beach was open but the area around it under construction. We were a bit disappointed with the breakfast, which had limited options and the dinner. The room was smaller than expected. The hotel lacks an indoor swimming pool and a gym.
Response from Property: Dear guest, we are sorry to learn that you did not have a pleasant holiday with us. We are deeply sorry. The weather changes during your stay, the pool opening hours are flexible, and the seaside area is currently undergoing an upgrade, which is expected to be completed by the end of July. Regarding the food and facilities you mentioned, we have reported to the relevant departments, and we will further consider how to optimize the hotel facilities. Thank you again for your feedback. Wish you a happy life.
Guest User
Deluxe Sea-view Twin Room
Stayed in May 2024
Family
1 review
3.7/5
Posted on May 8, 2024
On the upside, the room was clean and cozy. The hotel staff were friendly and always ready to assist, which made our experience pleasant. Plus, the beach is nice, especially with the barbecue area nearby. However, there were a few disappointments. The swimming pool was off-limits due to sea animals inside, despite checking in advance if the pool will be open. On rainy days, indoor entertainment options were lacking – the movie system was out of order, and the kids' playroom closed too early and we couldn't even order coffee when we wanted as the kitchen is open only on certain times during the day. There's definitely room for improvement. Addressing the swimming pool issue and enhancing indoor activities could elevate the guest experience at the hotel.
Response from Property: Dear guest,hello.Thank you for taking the time to give us feedback and thank you for your recognition of the hotel room and staff.Here is a reply to the facilities you mentioned.We're sorry about the swimming pool you mentioned. At present, the project is in the testing phase and is not very stable. In the later stage, we will open the project of sharing entertainment with Marine life for visitors to punch in and take photos.The children's Activity Center is a temporary children's play project that may rain during the holiday before the festival. The relevant system and other aspects are not perfect, we are so sorry.The hotel is currently cooperating with the third party, and will officially launch Western food, afternoon tea, bar and other projects in July.We apologize for the inconvenience.We are trying to enrich the hotel's play programs to meet the needs of different guests.We will make continuous efforts to provide every guest with a more warm and comfortable stay experience. Thank you for your valuable comments and look forward to your visit again.
Guest User
Superior Twin Room
Stayed in Sep 2024
Family
7 review
4.7/5
Amazing
Posted on Sep 16, 2024
The hotel's external environment is very natural and beautiful, not crowded and very comfortable. The Jinsha Bay Beach next to it has fine sand and shallow water. It is suitable for bringing children to play.
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6/8
Wodebaobeijiaomiaomiao
Standard Twin Room
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 29, 2024
Facilities: Good Hygiene: Clean and comfortable Environment: Invincible beauty~ Service: Intimate and meticulous Breakfast rice noodles are delicious~ Hahahaha This is a sea that makes us Shenzhen people proud
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6/8
Anonymous User
Superior Twin Room
Stayed in Aug 2024
Family
5 review
2.5/5
Posted on Aug 28, 2024
The room and environment are nice, but the hotel facilities are very poor. The swimming pool is used to keep sharks. We can only go to the beach, and the beach cannot be walked anywhere. The attitude of the beach staff is also very bad. If you want to play in the water, it is not recommended to go there. If you just want to stay, it is not necessary
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Guest User
Quiet Twin Room (in Building 2)
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 29, 2024
Facilities: The hotel facilities are quite good. There is an ecological swimming pool where you can enjoy the view🐟 and swim together. There are also beaches and islands. The water quality is particularly clear, which is very suitable for vacation. Sanitation: The room is clean and tidy, and it is very comfortable to stay in. Environment: There are mountains and water. It is a very good Feng Shui treasure land. The sunset is beautiful. You can take a picture with it. Service: The hotel service is very good, there is a buffet breakfast, and any questions and needs can be solved in time👍
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6/7
Guest User
Superior King Room
Stayed in Aug 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 26, 2024
We stayed in Building 4 this time. The room facilities were pretty good. The whole hotel had a nice view, including the Jelly Sea, and good privacy. There was a small incident. Breakfast ended at 9:30. We went to try our luck at 10 o'clock. We wanted to just have a cup of coffee, but the waiter who was cleaning up the restaurant saw that we hadn't had breakfast, so he went to the kitchen to get us some snacks. This kind of humanized service is pretty good.
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Anonymous User
Standard Twin Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 25, 2024
The hotel environment is very beautiful, parking is free, there is an infinity pool, there is a beach for swimming, the sea water is very clean, but there are stones so be careful. The service of the staff is also good, especially the little beautiful Alice Wang. We brought a baby with us, and asked if there was a fence and it was delivered to my room very quickly. There are many things to do with a baby, and she solved them for us quickly as long as we asked her. I like her.
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Guest User
Quiet Twin Room (in Building 2)
Stayed in Aug 2024
Family
13 review
4.7/5
Amazing
Posted on Aug 22, 2024
It was raining, so there were not many guests. It was more convenient to drive yourself, because eating out was a few kilometers away. The hotel's private beach was relatively small, and you had to walk down a flight of stairs. There were also many rocks, and some facilities were still under construction. But it was really convenient to have a buffet breakfast, and the staff service was also very good.
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Copper.Zheng
Deluxe Sea-view Twin Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 18, 2024
This is the first time I write a review on Ctrip because I was really touched by the hotel staff "Alice Wang". The overall feeling of the hotel is good, the environment is beautiful, neat and clean. The hotel front desk, cleaning staff, docking and follow-up staff, especially Miss Wang, are all very enthusiastic and proactive, giving people a very good feeling! You can feel the hotel's desire to create good hotel services and reputation! There is a small episode that really makes people feel a little moved and a little unexpected. We booked a deluxe sea view twin room that day. After checking in, the overall feeling was good, but the room was narrower than expected. Because we have two adults and two children, the room is indeed a bit crowded, but we didn't care much. Because we arrived early, the hotel happened to have vacancies, so we went out for lunch after checking in. On the way, I received a call from Miss Wang from the hotel, asking about the satisfaction of the stay and so on, and casually said that the room was smaller than expected. Miss Wang immediately offered to help change to another room without saying a word, saying that it was bigger, and added WeChat, sent a video of the new room, etc., and actively assisted in changing rooms when we returned to the hotel after dinner. The new room is indeed spacious, and the children are very happy. This unexpected surprise really touched me! It also makes our parent-child trip more comfortable and happier! Thank you Miss Wang and the hotel, we will come again next time! I wish you better and better, and I believe you will get better and better! Where there is a will, there is a way!
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Response from Property: Dear guests, hello! Thank you for choosing Shenzhen Yunhai Hotel and taking the time to give us your evaluation. Thank you for your recognition of our staff. Your satisfaction is our greatest responsibility and pursuit. The hotel is committed to providing guests with high-quality services. Your arrival and affirmation are the driving force and direction for our continuous progress. Thank you very much for your affirmation and support for the hotel. We sincerely look forward to your visit again.
Lengli0909
Deluxe Sea-view Twin Room
Stayed in Aug 2024
Family
16 review
5.0/5
Outstanding
Posted on Aug 7, 2024
Very satisfied, the hotel is very clean, the room is large, the beach is very clean, the Chinese food is also very delicious, the hotel is independent, very quiet and private ~ Especially suitable for couples, families and children
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Guest User
Sea-view Duplex Suite
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 4, 2024
The experience was great! The service was meticulous, the facilities were complete and comfortable. The food was rich and delicious, which made people enjoy the food. Especially the birthday decoration, which was extra attentive, full of surprises and warmth, made me feel full of sincerity and care. It was an unforgettable and pleasant accommodation experience. I highly recommend it! Thanks to Alice Wang
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6/8