Keaston Hotel (Shenzhen Civic Center Lotus Mountain Park) Reviews
Keaston Hotel (Shenzhen Civic Center Lotus Mountain Park)
1st floor, East Building, Lotus Building, No.5008, Hong Road, Futian District, Shenzhen, Guangdong, ChinaView Hotel Details
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Keaston Hotel (Shenzhen Civic Center Lotus Mountain Park) Guest Reviews
4.5/5
Good
1158 review
Verified reviewsLocation4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(1158)
Positive reviews(1078)
Reviews with photos/video(634)
Easy to get around(271)
Convenient location(187)
Close to metro(130)
Classy environment(124)
Friendly front desk staff(81)
Many amenities(34)
Perfect for business trips(23)
Elevator was OK(8)
Negative reviews(80)
Guest User
Boutique Queen Room
Stayed in May 2024
Solo travelers
7 review
Very Good
Posted on May 7, 2024
The stay was good and the location was ok, but I was expecting more regarding the parking lot. Firstly, you have to pay 20¥ for parking per day, the chargers don’t work, and it’s so full that it seems impossible to find an actual spot.
Response from Property: Dear customer, thank you for taking the time out of your busy schedule to review our hotel. We are deeply sorry for the bad experience you have experienced!
Beaver Egg
Light Enjoyment Double Bed Room
Stayed in May 2024
Business travelers
12 review
Outstanding
Posted on May 17, 2024
Fantastic stay! Impeccably clean rooms, friendly staff, and perfect location. Highly recommend!
Response from Property: Dear customer, thank you very much for your stay and comments. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Welcome to visit us again!
Guest User
Light Enjoyment Twin Room
Stayed in Apr 2024
Travel with friends
1 review
Posted on Apr 6, 2024
not very clean. wet floor. stain on towel.
nice staff. fast and good service.
Bows
Boutique Queen Room
Stayed in May 2024
Couples
8 review
Outstanding
Posted on May 20, 2024
Very close to the metro station, clean and quiet room :)
Subha
Standard 2-bed Room
Stayed in Jul 2024
Travel with friends
1 review
Posted on Jul 5, 2024
Not bad
Response from Property: Dear customer, thank you for taking time out of your busy schedule to leave a review of our hotel. We are deeply sorry for the bad experience you had!
Anonymous User
Special Queen Room
Stayed in Sep 2024
Business travelers
4 review
Outstanding
Posted on Sep 25, 2024
The location is very good, only three minutes to the subway entrance, the room is not small, the surrounding environment is also good, and it takes ten minutes to get to the port. The price is cheap enough for this location!
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Response from Property: Dear customer, thank you very much for your stay and comments. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Welcome to visit us again!
Guest User
Boutique Queen Room
Stayed in Sep 2024
Business travelers
1 review
Outstanding
Posted on Sep 20, 2024
The room is not too big, but it is clean and convenient for transportation. It is a three-minute walk from the subway station and McDonald's Plaza is across the road, which is convenient for eating and gathering.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your stay and comments. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Welcome to visit us again!
Guest User
Special Queen Room
Stayed in Sep 2024
Family
1 review
Posted on Sep 21, 2024
The room is too noisy along the street, the window is cracked and taped, the bathroom sewer is backflowing, the air conditioner is a ducted unit, it blows directly to the bed, I asked the staff to take a look, he said: you can turn down the wind speed and it will be better. I was speechless, we were mainly with children, adults didn't care. Then the air conditioner cover was full of condensation water, it kept dripping on my head when I walked around. The whole experience was terrible!
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Guest User
Boutique Queen Room
Stayed in Sep 2024
Family
1 review
Outstanding
Posted on Sep 19, 2024
The hotel front desk is warm and thoughtful. The hotel is close to the subway. The location is good. It is convenient for travel. The room is clean and sanitary. The view is very wide. The sound insulation effect is ideal. The food can be delivered directly to the room. It is good
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your stay and comments. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Welcome to visit us again!
juven
Boutique Queen Room
Stayed in Sep 2024
Family
1 review
Outstanding
Posted on Sep 18, 2024
The hotel room is clean, the front desk service attitude is very good, it is very close to the Children's Palace Citizen Square, close to the subway entrance and convenient transportation.
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Guest User
Special Queen Room
Stayed in Sep 2024
Business travelers
2 review
Outstanding
Posted on Sep 15, 2024
The service is considerate and the room is nice. I came to Shenzhen on a business trip and had a social event until late at night. I found this hotel in an emergency and checked in. The facilities are complete and the attitude is very good, which made me feel very comfortable.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your stay and comments. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Welcome to visit us again!
Anonymous User
Special Queen Room
Stayed in Sep 2024
Business travelers
25 review
Outstanding
Posted on Sep 10, 2024
The location of the hotel is very good. It is only one or two minutes' walk from Lianhuacun subway station. After transferring to Gangxia North, you can basically reach everywhere. The view of the hotel is also very good, you can overlook the scenery in the distance. The price is also very economical and affordable. I will stay here again~
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Guest User
Special Queen Room
Stayed in Sep 2024
Family
1 review
Outstanding
Posted on Sep 5, 2024
Close to the subway, convenient transportation for going out, nice room, very clean, front desk attitude is also very good
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your stay and comments. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Welcome to visit us again!
Guest User
Special Queen Room
Stayed in Jul 2024
Business travelers
1 review
Outstanding
Posted on Jul 26, 2024
The hotel is nice, next to Lotus Mountain, you can go hiking at night to see the night view. The room is spacious and clean, and there is a chance to see the mountain view outside the window. There are also buses and subways at the door.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your stay and comments. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Welcome to visit us again!
Panda-Panda
Queen Room
Stayed in Jul 2024
Other
16 review
Posted on Jul 21, 2024
It's very close to Lianhuacun Subway Station. Turn left out of Exit C1 and it's one block away. The hotel is located on several floors of the Lotus Building, and the other floors belong to other units. The building looks like a building from the 1970s or 1980s. The common areas in the lobby and elevators are very old, which surprised me a little. The front desk was kind enough to upgrade me, but as soon as I entered the room, there was a bit of musty smell, the air conditioning was insufficient and it was very hot, and the ceiling and walls were all dark, which was scary. After communication, they changed my room. The picture of the room looks better than the real thing. The room is low and feels depressing. Only a few people's videos on TV are free, and others are charged (surprise). The sound insulation is poor. After turning off the TV, you can hear the voices in the next room and the sound of cars outside the street (I thought the windows were not closed). The sound of cars accompanied me all night and into the morning, and I couldn't sleep well.
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6/8
Response from Property: Dear customer, thank you for taking the time out of your busy schedule to review our hotel. We are deeply sorry for the bad experience you have experienced!