Kaili Hotel Reviews
Kaili Hotel
No.2027 East Section of Jiabin Road, Luohu District, Shenzhen, Guangdong, 518001, ChinaView Hotel Details
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1 night
Kaili Hotel Guest Reviews
4/5
300 review
Verified reviewsLocation4.3
Amenities3.8
Service4.1
Cleanliness4.0
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All reviews(300)
Positive reviews(284)
Reviews with photos/video(61)
Easy to get around(30)
Convenient for shopping(13)
Many dining options(12)
Close to metro(12)
Classy environment(10)
Great value for money(10)
Large rooms(7)
Stayed multiple times(6)
Negative reviews(16)
EatingChipsWhileWalking
Comfy Twin Room
Stayed in Jun 2024
Business travelers
22 review
Very Good
Posted on Jun 10, 2024
Location is very good. Hotel room is just fine. Price is ok. They have a spa downstairs, good price point as well. I can come back
Response from Property: Dear Guest, Thank you for choosing Kaili Hotel and sharing with us your experience. We are glad to hear that you were satisfied with your stay and enjoyed the hotel.We look forward to seeing you !Best regards!
Guest User
Classic Double Room
Stayed in May 2024
Business travelers
6 review
Posted on May 8, 2024
No in house breakfast ever since Covid but at least hotel tie with outside cafe with coupon n that’s commendable
Response from Property: Dear guest,thank you for staying with us and your comment,we hope to see you soon.Best regards.
Guest User
Classic Double Room
Stayed in Aug 2024
Solo travelers
11 review
Very Good
Posted on Aug 20, 2024
I stay in Room 728 (Classic Double Room) this time the room is much better than the (Comfy Twin Room). The room I was in is without a descent view.
The room is clean. All the amenities are fine. This time the television is of good quality and the hair dryer functions well.
The only thing which does not function well is the Kettle, it is out of order.
In the vicinity is King Glory Mall, it has all types of shops and restaurants, in the basement is the supermarket.
Also the metro is in the basement of this mall, so it is very convenient.
This is a very old hotel, with the price it is charging, it needs to do instant renovation.
Response from Property: Dear guest, thank you very much for choosing Shenzhen Kaili Hotel and sharing your stay experience with us. From your comments, we regret to see that the hotel facilities did not meet your expectations during your stay, and we apologize for this. Our leaders attach great importance to your questions, and the hotel feels very honored, because it is the constant care and supervision of guests like you that enables us to discover problems in our work and get opportunities for improvement and progress. I express my sincere apologies to you again, and we will continue to update the hardware facilities. Sincerely hope that you can choose our hotel again!
Guest User
Comfy Twin Room
Stayed in Aug 2024
Family
2 review
Posted on Aug 18, 2024
Pros: good location, proper bathroom walls and door, refrigerator provided, room size
Cons: no coffee or tea bags provided, non working tv and wifi, plus most importantly NO HOT WATER for showering which is the absolute deal breaker! Water was at most lukewarm even after letting it run as advised (the only totally unhelpful "solution" provided by the hotel), had to shiver through three days of cold showers despite it being summer time, luckily no kids with us this trip and really cannot imagine what it'd be like in colder seasons!
Response from Property: Dear guest, thank you very much for choosing Shenzhen Kaili Hotel and sharing your stay experience with us. We are very sorry to learn that this stay did not meet your expectations. We are deeply sorry for the problems you encountered. We also attach great importance to your feedback. Creating a high-quality stay experience for guests is our unremitting pursuit. We have fed back the problems to the relevant departments and will make improvements immediately. At the same time, if you have any questions or suggestions during your stay at the hotel, you can contact the lobby assistant manager at any time. All our staff are very happy to solve related problems for you. We will continue to work hard to improve ourselves. I hope you can give us a chance. When you come next time, we will definitely give you a brand new stay experience!
KristenSYP
Parent-child Room
Stayed in Aug 2024
Travel with friends
4 review
Posted on Aug 11, 2024
It is near Guomao Metro, a short distance away. It has big rooms but the furnitures and fixture are run down.
Response from Property: Dear guest, Thank you for choosing Kaili Hotel and sharing with us your experience. we apology that furniture in the room didn't meet your expectation, we will definitely improve our furniture in future. Your feedback will always inspire us to do better, and looking forward to your arrival in the future.
Aleksey™
Classic Twin Room
Stayed in Feb 2024
Family
9 review
Outstanding
Posted on Feb 24, 2024
Nice location , service , good condition room. And in Hotel have Big Spa with sauna.
Response from Property: Dear Guest, Thank you for choosing Kaili Hotel and sharing with us your experience. We are glad to hear that you were satisfied with your stay and enjoyed the hotel.We look forward to seeing you !Best regards!
Guest User
Classic Double Room
Stayed in Mar 2024
Couples
93 review
Posted on Apr 3, 2024
Good location, dirty room, TV bad
Response from Property: Dear guest,thank you very much for telling us about your experience in our hotel and we feel very sorry for it .Please allow us to express our sincerest apologies,and please be assured that we are taking the appropriate measures to proves our room cleaning.Hope that you will give us the opportunity to serve you again in the near future.Best regards!
Guest User
Classic Double Room
Stayed in Apr 2024
Business travelers
2 review
Great
Posted on May 2, 2024
A very clean hotel, reception at the top, an indescribable strategic location. Only breakfast has been removed, although it is not obligator
Response from Property: Dear Guest, Thank you for choosing Kaili Hotel and sharing with us your experience. We are glad to hear that you were satisfied with your stay and enjoyed the hotel.We look forward to seeing you !Best regards!
Guest User
Comfy Twin Room
Stayed in Mar 2024
Travel with friends
3 review
Outstanding
Posted on Mar 22, 2024
The hotel is centrally located to many facilities, including
Metro, shopping , restaurants and massages .
Response from Property: Dear Guest, Thank you for choosing Kaili Hotel and sharing with us your experience. We are glad to hear that you were satisfied with your stay and enjoyed the hotel.We look forward to seeing you !Best regards!
Guest User
Comfy Twin Room
Stayed in Oct 2023
Travel with friends
16 review
Outstanding
Posted on Oct 31, 2023
Good location , the staff is very serviceable but the breakfast is so so
Response from Property: Dear guest,I am very glad to hear that you had a good experience in our hotel. We take great pride in our service and will always go above and beyond to make all of our guests as happy as you.Thank you for your support and we very much hope to have the opportunity to see you again soon.
Guest User
Comfy Twin Room
Stayed in Feb 2024
Family
1 review
Great
Posted on Feb 16, 2024
Amazing experience, Both receptionists were english speaking and very helpful during our stay at Kaili Hotel.
Response from Property: Dear Guest, Thank you for choosing Kaili Hotel and sharing with us your experience. We are glad to hear that you were satisfied with your stay and enjoyed the hotel.We look forward to seeing you !Best regards!
Guest User
Deluxe King Room
Stayed in Jul 2023
Couples
1 review
Outstanding
Posted on Jul 20, 2023
Always nice to staying there. This time was on the 8th floor. The spa right next door. Excellent!
Response from Property: Dear Guest, Thank you for choosing Kaili Hotel and sharing with us your experience. We are glad to hear that you were satisfied with your stay and enjoyed the hotel.We look forward to seeing you !Best regards!
ka yu
Deluxe King Room
Stayed in Jul 2023
Couples
13 review
Very Good
Posted on Jul 31, 2023
first time to stay this hotel. everything is better than expected. will book again for next trip.
Response from Property: Dear Guest, Thank you for choosing Kaili Hotel and sharing with us your experience. We are glad to hear that you were satisfied with your stay and enjoyed the hotel.We look forward to seeing you !Best regards!
Alberto garcia vuelo
Comfy Twin Room
Stayed in Oct 2023
Business travelers
12 review
Posted on Dec 19, 2023
Location is very good right at the heart of business district
Response from Property: Dear Guest, Thank you for choosing Kaili Hotel and sharing with us your experience. We look forward to seeing you !Best regards!
Ajeetsingh
Comfy Twin Room
Stayed in Aug 2024
Business travelers
34 review
Posted on Aug 29, 2024
Perfect location
Response from Property: Dear Guest, Thank you for choosing Kaili Hotel and sharing with us your experience. We look forward to seeing you !Best regards!