GALAXY E-SPORTS HOTEL Reviews
GALAXY E-SPORTS HOTEL
New Commercial City, Luohu District, Shenzhen, Guangdong, ChinaView Hotel Details
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1 night
GALAXY E-SPORTS HOTEL Guest Reviews
4.5/5
Good
236 review
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(236)
Positive reviews(228)
Reviews with photos/video(79)
Friendly front desk staff(33)
Classy environment(26)
Easy to get around(20)
Good e-sports experience(13)
Close to metro(13)
Good Internet(8)
Well designed(5)
Excellent room layout(2)
Negative reviews(8)
Guest User
Vast Sextuple Room (E-Sports Equipment Pack)
Stayed in May 2024
Business travelers
42 review
Posted on May 10, 2024
The sanitary conditions here are really not bad enough. The toilet is leaking, the basin is covered with mold, and the floor has not been mopped. Moreover, the facilities are so poor that the floor plugs cannot be closed, causing foot bumps. The surrounding environment is also very bad because it is close to Dongmen Old Street. At 3 am, there were still people making loud noises downstairs.
Original TextTranslated by Google
Response from Property: Dear guest, we sincerely apologize for bringing you a bad check-in experience. During your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve the problem for you. Regarding the room hygiene problem, the hotel engineering department has strengthened maintenance to ensure that it will not happen again next time you stay. We are deeply sorry for the inconvenience this type of issue has caused you.
Guest User
Interstellar Budget Quadruple Room (E-Sports Equipment Pack)
Stayed in Mar 2024
Travel with friends
2 review
Outstanding
Posted on Mar 12, 2024
I didn't expect to find such a great, great, super great e-sports hotel this time! Shanshan at the front desk is very enthusiastic! The room is very clean! The computer configuration is very good! There is no odor at all! It is located in the bustling Dongmen area, so the Dongmen Pedestrian Street is next door downstairs, and there is everything! Eating, drinking and having fun are not a problem! You can play games while you are relaxing, and the journey will not be so boring! In short, it is right to choose this place! Hahahaha! The real picture was taken by the original camera, please omit it if it is messed up.
Original TextTranslated by Google
Response from Property: Dear Galaxy Commander! It is really a pleasure to communicate with you. Our Galaxy Esports is a young and energetic hotel with 24-hour butler service. Galaxy Esports Hotel adheres to the value proposition of "say goodbye to monotony and play with style" and delivers a pioneering, future and trendy lifestyle to young people who pursue individuality and love to play. I hope to bring you a different Feel~!
Guest User
Interstellar Budget Quadruple Room (E-Sports Equipment Pack)
Stayed in Feb 2024
Other
2 review
Outstanding
Posted on Mar 1, 2024
The hotel is on the 3rd floor. The rooms are well-equipped and the computer is also highly configured.
Original TextTranslated by Google
Response from Property: Dear Galaxy Commander: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for Xiaoyin's progress. Xiaoyin will continue to maintain its enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Planetary Twin Room (E-Sports Equipment Pack)
Stayed in Dec 2023
Business travelers
4 review
Outstanding
Posted on Dec 9, 2023
The room is very clean and the decoration looks very comfortable! Shanshan at the front desk is also very welcoming, and the room service staff is kind and helpful. The room hygiene is basically responsive. The hotel is also quite close to the old street. All in all, it was a very comfortable trip. I hope I can stay here again next time if I have the opportunity!
Original TextTranslated by Google
Response from Property: Dear Galactic Commander: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and is also the driving force for Xiaoyin's progress. Xiaoyin will continue to maintain its enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Guest User
Interstellar Budget Quadruple Room (E-Sports Equipment Pack)
Stayed in Dec 2023
Family
24 review
Outstanding
Posted on Jan 2, 2024
The room is big and the bed is comfortable. It would be better if a game account was provided.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your strong support to Galaxy Hotel. Your satisfaction is the driving force for the hotel to move forward. Needless to say, just come often! I wish you: smooth work and a good mood every day O(∩_∩)O~
Guest User
Interstellar Quadruple Room (E-Sports Equipment Pack)
Stayed in Nov 2023
Travel with friends
2 review
Outstanding
Posted on Nov 18, 2023
The room environment is very good, the equipment is good, and the peripherals are even better. I will choose it next time.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for falling in love with Galaxy Esports Hotel at first sight! In the beautiful time, you will meet someone's eyes inadvertently, and you will meet unexpectedly in the words. Thank you for this fate. We will cherish it and look forward to seeing you next time! Wish you well!
Guest User
Glowing Budget Double Bed Room (E-Sports Equipment Pack)
Stayed in Nov 2023
Travel with friends
2 review
Outstanding
Posted on Nov 17, 2023
The computer configuration is very good. I am very satisfied with it. It is suitable for couples and brothers to play games together. The service from Xiao Mo at the front desk is good. Overall, everything is very good, and the hygiene is also very good.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The best advertising is word-of-mouth recommendations from our guests. We are honored that our services have been recognized by you. Looking forward to your next stay!
Guest User
Alienware Planetary Twin Room (E-Sports Equipment Pack)
Stayed in Nov 2023
Travel with friends
2 review
Outstanding
Posted on Nov 13, 2023
The location is excellent and the transportation is convenient. It is only a few minutes away from Dongmen Old Street. The hotel has complete facilities, the rooms are clean and tidy, and Shanshan at the front desk has a good attitude. Overall, I am very satisfied!
Original TextTranslated by Google
Response from Property: Dear Galactic Commander: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and is also the driving force for Xiaoyin's progress. Xiaoyin will continue to maintain its enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Guest User
Alienware Planetary Twin Room (E-Sports Equipment Pack)
Stayed in Nov 2023
Travel with friends
1 review
Outstanding
Posted on Nov 17, 2023
The front desk Xiaojuan's service is warm and the hotel environment is good. Very satisfied 👍
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The stream flows slowly, and time is soft. Thank you for your support. We will continue to provide the same good quality and more perfect service as always. Thank you for your support and love. We look forward to your visit again and wish you a happy day!
Guest User
Glowing Double Bed Room (E-Sports Equipment Pack)
Stayed in Feb 2024
Couples
4 review
Outstanding
Posted on Mar 1, 2024
Environmental hygiene is good
Original TextTranslated by Google
Response from Property: Dear Galaxy Commander: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for Xiaoyin's progress. Xiaoyin will continue to maintain its enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Interstellar Quadruple Room (E-Sports Equipment Pack)
Stayed in Oct 2023
Travel with friends
3 review
Outstanding
Posted on Oct 11, 2023
First of all, the location is very good, and the surrounding area is very convenient. It is very close to the subway entrance. The service provided by the front desk clerk was also very good. He also led us into the room. The overall environment is very good. The 3060 graphics card can basically meet the needs of most games. The 2k170hz monitor The appearance is really good. After all the experience around it, this one is better. I recommend it!
Original TextTranslated by Google
Response from Property: Hello! By chance, we met you. By chance, you chose us. There are too many choices in life. Every choice you make is a kind of fate. Thank you for your thoughtfulness. , your care will surely gain a lifetime of warmth. Looking forward to seeing you again!
Guest User
Vast Sextuple Room (E-Sports Equipment Pack)
Stayed in Mar 2024
Travel with friends
24 review
Outstanding
Posted on Mar 31, 2024
The room is large and clean, the accommodation is very comfortable, the computer configuration is good, any problems are repaired in time, the air conditioner is clean and has no odor, the location is easy to find, in the central area, a great travel experience
Original TextTranslated by Google
Response from Property: Dear Galaxy Commander! It is really a pleasure to communicate with you. Our Galaxy Esports is a young and energetic hotel with 24-hour butler service. Galaxy Esports Hotel adheres to the value proposition of "say goodbye to monotony and play with style" and delivers a pioneering, future and trendy lifestyle to young people who pursue individuality and love to play. I hope to bring you a different Feel~!
realpcyyyyy0804
Planetary Twin Room (E-Sports Equipment Pack)
Stayed in Feb 2024
Travel with friends
25 review
Outstanding
Posted on Mar 1, 2024
Facilities: The equipment is great. There is no lag when playing games. The peripherals are perfect. Hygiene: Very clean. Environment: Very warm. The sound insulation is also very good. Service: Nothing to say. Very good.
Original TextTranslated by Google
Response from Property: Dear Galaxy Commander: Hello! We met you by chance, and you chose us by chance. There are too many choices in life, and every choice you make is a fate. Thank you for letting us meet you. Your thoughtfulness and care will surely bring you warmth for a lifetime. I look forward to meeting you again!
Trip_HK
Interstellar Budget Quadruple Room (E-Sports Equipment Pack)
Stayed in Aug 2023
Travel with friends
48 review
Posted on Aug 27, 2023
The location is very convenient, one minute away from the subway station. There are a lot of restaurants and food courts nearby. The computer configuration is okay. Some have faults but most of the time they are normal. The Internet speed is also good. The price is right. The service attitude is also good.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "butler-style service", and we are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! welcome next time.
Guest User
Interstellar Budget Quadruple Room (E-Sports Equipment Pack)
Stayed in Aug 2023
Travel with friends
3 review
Posted on Aug 17, 2023
As soon as I entered the room, I smelled a very stuffy smell. I went to the front desk and asked if I could change the room. They were told that the room we booked at a special price could not be changed to a room without a window (when I made the reservation, it showed that there was only one room left), even if it smelled bad. The whole room was extremely dirty and dusty. When I was about to go to bed in the middle of the night, I found this scene of sex next to the bed. How dare you let this kind of room be occupied?
Original TextTranslated by Google
Response from Property: Dear galactic commander! Xiaoyin did not fully satisfy you, and hereby apologizes for bringing you this not-so-good experience. Our Galaxy Esports is a young and energetic hotel with 24-hour butler service. If you have any questions during your stay, you can ask us and we will solve it for you immediately. Regarding the game configuration, we have a full set of Alienware computers, which operate smoothly and without lag. It is the best choice for you and your friends to score high points. We will also continue to improve some of the current hotel bugs and add more service experiences to meet your consumption needs. Recently, we have gradually improved the high-end peripheral experience service settings, monthly e-sports competitions, and the opening of Tencent privileges. I believe you will have a more pleasant experience when you come again. Finally, we still want to send our sincere apology and wish you a happy life~