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Location4.3
Amenities4.3
Service4.4
Cleanliness4.4
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Positive reviews(845)
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Awesome rooms(151)
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Negative reviews(34)
Eddie KT
Xi'An Deluxe Twin Room
Stayed in Jul 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 2, 2023
Very good
Anonymous User
Xi'An Business Double Bed Room
Stayed in Jun 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 9, 2022
The environment is good and satisfactory, especially the laundry room, the washing machine is very clean and tidy, not bad
Original TextTranslated by Google
Response from Property: Meeting is fate, we cherish the first meeting with each guest, and try to satisfy, surprise, and even move you. Guest officer, I am very pleased to receive your praise, Xiaoxi is very grateful, and sincerely looks forward to seeing you again next time!
Anonymous User
Xi'An Business Double Bed Room
Stayed in May 2022
Business travelers
3 review
5.0/5
Outstanding
Posted on May 28, 2022
Very close to Chaguang subway station, the room is spacious and comfortable, the little brother and sister at the front desk are also very nice👍👍👍 There are all kinds of food, drink and entertainment nearby, and I will come again next time
Original TextTranslated by Google
Response from Property: Thank you for choosing Xi'an. It is the pride of every Xi'an person to get your affirmation! We guarantee that the earth will not explode, we will not go on vacation, the universe will not restart, we will not rest, we are all here waiting for you in the wind and rain during festivals, there are no four seasons, only two seasons.
Shenzhenwuyanzu0521
Xi'An Business Double Bed Room
Stayed in Jun 2022
Other
22 review
5.0/5
Outstanding
Posted on Jun 5, 2022
Environment service is very good staff is very friendly
Original TextTranslated by Google
Response from Property: Thank you for choosing Xi'an. It is the pride of every Xi'an person to get your affirmation! We guarantee that the earth will not explode, we will not go on vacation, the universe will not restart, we will not rest, we are all here waiting for you in the wind and rain during festivals, there are no four seasons, only two seasons.
Anonymous User
Xi'An Goddess Double Bed Room
Stayed in Jun 2022
Business travelers
3 review
2.5/5
Posted on Jun 26, 2022
The front desk is on the second floor. It is a little inconvenient to carry a lot of luggage.
The overall tone of the room is dark, and if the lighting is not good, the room will appear depressed. Hotel facilities are relatively old.
The room has a musty smell.
Service in general.
Original TextTranslated by Google
Response from Property: Dear God / Goddess Hello! I'm very sorry for not giving you a perfect experience. The main color of the hotel from the lobby to the guest rooms is Xi'an blue. If you have requirements for lighting and area, you can book our Xi'an Landscape Queen Room and Xi'an Deluxe Big Bed Room next time. ~, Thank you for your comments, we will check and update the relevant security facilities in time to ensure your safety. Xiaoxi is very annoyed that you can avoid timely adjustment for you by reporting to Xiaoxi at the first time. We will strengthen the training of staff's service skills to ensure that we can provide you with better service. I hope you can give us a chance to make corrections, look forward to your next visit, and wish you a happy life!
Anonymous User
Xi'An Business Double Bed Room
Stayed in Jun 2022
Business travelers
6 review
1.0/5
Posted on Jun 18, 2022
The room is still relatively economical, but the service really keeps up! The air conditioner was broken, I responded to the front desk, but I didn't respond the day before, so I stayed up all night and finally got a room for me! The room smells too heavy! Very unpleasant experience, the key is to lose my supplies and still not admit it! ! ! ! It's a no-brainer to ask! Will not live in the future!
Original TextTranslated by Google
Response from Property: Dear God / Goddess Hello! I am Zhou Tian, the general manager of the branch. First of all, thank you for choosing Xi'an Qingya Hotel Shenzhen Nanshan Xili Chaguang Subway Station. Secondly, I am sorry to bring you a bad stay experience. Please allow me to represent all the staff of the hotel to you. Apologies. In response to your air conditioning problem, when you reported to the front desk, the relevant personnel were arranged to follow up as soon as possible, and the room was adjusted for you. There will be a similar situation, the room air problem, we are strengthening the cleaning of the room and the air circulation in the room to ensure the fresh air in the room. Secondly, you reported that the item was missing during your stay. The room attendant also actively helped you to find it, and also gave you feedback on the search situation. Secondly, even if there are leftover items in the room, the front desk will contact you as soon as possible, but you may wish to See if you have taken it out of the hotel or left it elsewhere. Next time you come to stay at our Xian Hotel, you will definitely have a different stay experience. I hope you can give us a chance to make corrections. We look forward to your next visit and wish you a happy life!
Anonymous User
Xi'An Business Double Bed Room
Stayed in Dec 2021
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 12, 2021
🔔Service: The staff are all beautiful young ladies, and the voice is very gentle, making people feel like they are home
🚗 Transportation: very convenient, the subway entrance is right behind
🧹Hygiene: very clean, no odor, full of natural fragrance
🍃Environment: The kind that shines
Original TextTranslated by Google
Response from Property: Dear God/Goddess! I am your pet angel coco. Thank you very much for your affirmation and recognition of Xiaoxi. Xiaoxi is a fashionable luxury cross-border boutique hotel. Looking for a pampered experience in Xiaoxi, with your encouragement, we will work harder to do well Service, perfect facilities and equipment; I hope to bring you more surprises when you stay next time, Xiaoxi looks forward to your visit again!
Guest User
Xi'An Business Double Bed Room
Stayed in May 2022
Travel with friends
6 review
1.5/5
Posted on May 29, 2022
I stayed late, the air conditioner in the hotel room was broken, and I didn't say it in advance, and there was no room to change. After tossing until 2-3 o'clock in the evening, the children were crying. Want the waiter to give a fan, the waiter is extremely reluctant, the hotel does not have a parking lot, you need to pay extra, and the distance is not close.
Stayed up all night, and checked out the next day, saying that the lobby manager would handle the after-sales service, and then just perfunctory, no one contacted us to give reasonable compensation.
Original TextTranslated by Google
Response from Property: Dear God / Goddess Hello! I am very sorry to bring you a bad stay experience. We have made rectifications in response to your questions. You will definitely have a different stay experience when you stay at our Xian Hotel next time. I hope you can give us a correction. Opportunity, looking forward to your next visit, I wish you a happy life!
Lumanman xi
Xi'An Business Double Bed Room
Stayed in Oct 2021
Business travelers
3 review
1.7/5
Posted on Oct 31, 2021
🚗 Transportation: Landing at Shenzhen Airport. During the epidemic, all passengers need on-site nucleic acid. You should pay attention to the landing policy.
🚗 Transportation: The airport called an online car-hailing service. This time, it was a headache. For the first car, the driver could not be contacted after receiving the order, and the customer service could not be contacted. The second car asked: Do you want to be reimbursed? The implication is to cancel the order and change it to offline. Payment, this kind of driver has no contract spirit at all. Offline payment still has various potential risks. The third car said that it could not enter the parking lot and needed to walk three or four hundred meters. I exploded on the spot, and then called the fourth special car. .
After stumbling and stumbling, I finally came to the hotel. When I got to the downstairs, I was left alone, and I chose a brand hotel specially, thinking about standardization and guarantee in all aspects. This is what I'm thinking about...more explosive
1. Unexpectedly, such a brand-name hotel has no elevator, carrying 19 kg of luggage 🧳 all the way up to the second floor, there is a guide desk downstairs, but there is no staff, I don’t know how they chose the location?
2. The whole hotel has the feeling of a resettlement room. The fire diagram is shown in Figure 2. There are many darkrooms in the room. The hotel uses the design of the last picture, leaving a closed aisle in the middle and adding a light source. Feel like there is sunshine? It's good, it's good, the embarrassing thing is the poor sound insulation, you know.
3. In the first room, there are paper towels on the floor after entering the door, the hygiene is not cleaned up, the stains on the walls are serious, and the maintenance is not done well, and the network is very poor. Figure 6-11, using videos, web pages, games, respectively I changed 4 mobile phones, a tablet, and a computer for testing. The staff said that there was no way to solve it. Because of work, I needed to work online. Really...
😢The second room, moved to the next room, the room smelled very bad, just after 0:00 in the morning, dragging the luggage, the result is that there is still a problem with the wifi, and it is impossible to connect. In all kinds of unpleasant and dissatisfied situations, at least the service attitude of the staff Yes, but the management level of the hotel is really average, very......
🙂 Is that so? continue to change? Said it had been tested and the network was good, so I continued to drag my luggage to change rooms, and said I was given a window with a much bigger room. I asked, what I need is a room that can solve the network problem, no Bigger, with windows.
I stayed for two nights, before 8 o'clock, I went out and came back at night, I don't care if your room is better, I just sleep, that's all.
As far as the internet is concerned, it took me more than 40 minutes to change rooms. I had to get up at 7:00 in the morning. I would never stay in this brand of hotel again.
😀 Come back at night, you are really not surprised at all, the network is as bad as always, how bad? You can understand that it is not connected. Called the staff again to test, the same can not be connected. He also said that he came to repair the network today, but what happened? ? Once you have cultivated a loneliness, it is really good to be lonely and lonely. If you have no expectations, you will not be disappointed. The management of this hotel is really bad enough! ! ! !
😀 After tossing and changing rooms last night, I apologized to the guests the next day. As a professional manager and management of such a large group hotel chain, right? You don't have to face it, you can always write an apology card. No matter how bad it is, you can always send three or five pieces of fruit, right? At least have an attitude, right?
The above is my attitude, the hotel should not contact me, return to my check-in experience, look forward to understanding, etc., delete bad reviews, etc., whether it is the platform or the hotel, if you contact me, I will definitely complain to the end!
If you choose a hotel to stay in, you can choose more and see more, this hotel may not be your best choice.
Original TextTranslated by Google
6/10
Response from Property: Hello dear man! I am very sorry to bring you a bad check-in experience, and thank you for taking the time to give your opinions, but here we still have to face up to the problem of the day. First of all; about 6 hours after you checked into the hotel, you responded to the network problem at around 20:00, and the receptionist responded to you in time. Dealing with, the network source in the first room is really bad, so I specially tried the room with no problem with the signal. After the first room change, you said that it still can't work, so the front desk took you to choose the room by yourself, and changed the room 4 times in succession ! ! The strange thing is that every time our hotel staff use the Internet in front of you, there is no problem. Because we are also worried about delaying your office work, we suggest that you book other hotels. We will refund the full amount without charging any fees, but you insist on not checking out. . . . Besides, the room inspection you mentioned is a dirty room problem: every time you change rooms, it is a clean room that your friends show you, and this room map is the room you live in! ! ! Let’s talk about management later. When you go to the front desk at almost 22:00 in the evening, the front desk is crying, so I asked the service manager to come back from the outside and deal with it for you at the first time. The picture without signal is restarting at that time. . . And while you are cursing, you are actively renewing your card at the front desk the next day. . . . . As for the elevator, because the Qingya series designed in 2017 is this one, you need to take one floor of elevators. The management has responded to the boss to increase the elevator problem. We have made rectifications in response to your questions. You will come to us next time. Xi'an Hotel will definitely have a different stay experience. I look forward to your next visit and wish you a happy life!
Anonymous User
Xi'An Business Double Bed Room
Stayed in Jan 2022
Business travelers
6 review
4.5/5
Great
Posted on Jan 9, 2022
Location: The hotel is still easy to find, but the parking space is more difficult to find, but fortunately there are many hotels around, parked in the nearby parking lot.
Environment: The overall is still very tidy, and the room is also clean, but the facilities are a bit outdated, such as the cushions on the backs of the chairs are in disrepair and fall off as soon as they are moved.
Service: Overall good.
Original TextTranslated by Google
Response from Property: Xiaoxi is very sad for not getting your 5-point affirmation~ It is our unremitting pursuit to get your affirmation. Xiaoxi has been working hard to do better! Just to bring you a better check-in experience, please believe that Xiaoxi will continue to improve and do better. I look forward to meeting you next time, and there will be different surprises for you~