Vienna International Hotel (Shenzhen South China City Wanda Plaza) Reviews

Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of Xiaowei. Everything Xiaowei does is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, Xiaowei is really very moved. Xiaowei will continue to work hard and be ready for you to come back at any time.

Response from Property: Dear guest: Thank you very much for choosing to stay at Vienna International Hotel Shenzhen Hua Nan City Wanda Plaza. Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is our vitality. Thousands of words can be summed up in one sentence: thank you for your support of the hotel. Looking forward to seeing you again!

Response from Property: Dear guest, thank you very much for your feedback on our hotel. We highly value your opinions and suggestions, and we apologize for any issues you may have encountered during your stay at the hotel.Firstly, we sincerely apologize to you as our service did not meet your expectations. We deeply understand that we did not provide you with adequate service during your stay, which has caused inconvenience and inconvenience to you. We deeply apologize.We do have some issues that have caused inconvenience during your stay. Our hotel has agreed to delay your check-out, but due to negligence, we may have forgotten to change the validity time of your room card. You can reactivate your room card at the front desk. However, we apologize for any inconvenience and inconvenience caused.To address this issue, we have taken measures and will strengthen training to enhance employee service awareness and level, ensuring that our services meet the needs and expectations of our customers.Finally, we would like to express our sincere apologies to you again and hope that you can accept our apology and rectification plan. We will continue to work hard to provide better service and experience for every guest. If you have any other questions or suggestions, please feel free to contact us at any time, and we will do our best to solve the problem for you.

Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again. Have a good trip!

Response from Property: Dear guests, thank you for choosing our hotel and sharing your stay experience. We apologize for any problems you may have encountered during your stay at the hotel. We value your feedback very much, and we will take your questions seriously and take effective measures to improve them. First of all, we are very sorry for not keeping the breakfast warm, which caused the food to get cold. We will take immediate measures to ensure the temperature and quality of breakfast food. At the same time, we will strengthen staff training, improve the quality of service to ensure that every guest can get quality service. Secondly, we are very sorry that the room and the overall decoration some old, desktop wear and tear problem. We will carry on the decoration and the maintenance as soon as possible, guarantees the room the tidiness and the comfortable degree. At the same time, we will also strengthen the maintenance and renovation of facilities to ensure that guests stay experience. Finally, we are very sorry for not providing heating service in winter. We will purchase more bedding to ensure the comfort of our guests. We appreciate your support and feedback. We will take your questions seriously and take effective measures to improve them. We hope you can choose to stay in our hotel again, we will serve you wholeheartedly, let you feel our sincerity and care.

Response from Property: Dear guests, hello! Thank you for your stay and good comment. Your satisfaction is the goal and direction we pursue. we believe that the hotel will be better with your support. we also hope you can come again and wish you a happy life!