Shenzhen Jade Holiday Hotel (Luohu Port Shop) Reviews
Shenzhen Jade Holiday Hotel (Luohu Port Shop)
1st Floor, Postal Inspection Complex, No. 1002, Heping Road, Luohu District, Shenzhen, Guangdong, 518000, ChinaView Hotel Details
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Shenzhen Jade Holiday Hotel (Luohu Port Shop) Guest Reviews
3.7/5
381 review
Verified reviewsLocation3.7
Amenities3.5
Service4.0
Cleanliness3.7
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All reviews(381)
Positive reviews(339)
Reviews with photos/video(92)
Convenient location(44)
Average sound insulation(43)
Easy to get around(22)
Friendly front desk staff(19)
Great value for money(14)
Close to train station(12)
Would stay again(8)
Negative reviews(42)
EdCurtain
Light Luxury 2-bed Room
Stayed in Sep 2023
Business travelers
99 review
Posted on Sep 20, 2023
Most convenient location within 100m of luo hu train station and Hong Kong border. Lots of shopping and restaurants nearby.
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Hai
Guestroom - Single Occupancy
Stayed in May 2024
Solo travelers
7 review
Outstanding
Posted on May 20, 2024
Most convenient location for train travellers
Guest User
Light Luxury 2-bed Room
Stayed in Mar 2023
Solo travelers
5 review
Outstanding
Posted on Mar 5, 2023
The location is very convenient, just right next to Luohu. Rooms are clean and check in super fast. The only downside is the poor isolation and the noises coming from outside until late at night. Although this may depend on your room location as the floors are big
Response from Property: Hello, dear guests! Thank you very much for staying at Emerald Holiday Hotel. Shenzhen Emerald Holiday Hotel is the closest hotel to Luohu Port (no one). Emerald House is only 50 meters away from Luohu Port to Hong Kong; the hotel is located in the west square of the railway station, next to the east square. Shenzhen Railway Station, Luohu Bus Station, Qiaoshe Passenger Station, Exit A2 of Luohu Station of Metro Line 1 (Luobao Line), 330 bus directly to Shenzhen Airport, the Railway Station Bus Terminal, and the Railway Station West Square Bus Station are right in front of the hotel ; It is close to the International Trade Center and only 2 stops away from Dongmen Old Street. The decoration style of Southeast Bay Hotel is simple, exquisite and warm. The hotel is equipped with high-speed optical fiber wireless Internet access. The hotel is equipped with comfortable sleeping beds and humanized service facilities. Serve. Hotel transportation guide: Take the 330 bus from Shenzhen Airport to the terminal station of the railway station; direct access to Shenzhen North Station, Convention and Exhibition Center, Window of the World, Shenzhen East Station, Dongmen, Guomao Metro Line 1; direct access to Daxiaomeisha and East Overseas Chinese Town by bus 387 ; Drive or take a taxi to the west square of the railway station. Welcome to come back often, I wish you a happy life
NEWAZ MD NOWROZ
Selected Couples'Room (Double bed)
Stayed in Dec 2021
Other
8 review
Outstanding
Posted on Dec 13, 2021
nice hotel and environment... very good behavior
also accept foreigners without asking thousands of questions
MAY LIN
Light Luxury Queen Room
Stayed in Dec 2021
Solo travelers
4 review
Posted on Jan 24, 2022
The location is at Lohu/Shenzhen Railway station at the opposite end of Shangri-LA hotel, towards the exit to Hong Kong. I had terrible time; firstly the 1st room they gave me had a ceiling that almost looks like it was going to fall off on one's head while sleeping and the 2nd room, which they gave at the end of the hallway on the same 2nd floor was very noisy with other people, hanging the doors, screaming across rooms like they are in their own house, talking and laughing loudly at 11pm towards 3am - I tried to sleep at night but awoke several time due to this. In addition, the smell of people smoking was strong. I did close the small window but the smell still came in strongly. Also I felt not safe with the security to the room levels as any person and food delivery people came knocking on the door as they tried to find the person who ordered the food. I did complain these issues to the reception officer but he said he can only do so little to solve this problem as this hotel had recently been bought over. Felt so frustrated with these excuses.
Anonymous User
Guestroom - Single Occupancy
Stayed in Apr 2024
Business travelers
1 review
Outstanding
Posted on Apr 26, 2024
Although small, it has everything. The main thing is that it is close to the port. I will choose it again next time.
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Response from Property: Thank you for your recognition and comments, and we look forward to seeing you again.
Guest User
Light Luxury 2-bed Room
Stayed in Apr 2024
Travel with friends
1 review
Outstanding
Posted on Apr 25, 2024
I booked a light luxury double room with inner window, and the store upgraded me to a theater room with outer window. The bathroom is also quite big. The location is very advantageous. It takes only a few minutes to walk to the port to Hong Kong. The subway is also there, which is very convenient. The service attitude is very good. I just arrived and didn't know how to get there. The store also came here to pick me up and was very enthusiastic to help me get things. It was a very good experience. I will stay in this hotel again when I go back.
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Response from Property: Thank you for your comments and affirmation
Guest User
Light Luxury Queen Room
Stayed in Apr 2024
Travel with friends
18 review
Outstanding
Posted on Apr 25, 2024
I booked a king-size bed room with an inner window, but in this weather, I had to turn on the air conditioner. It didn't matter whether there was a window or not. The air conditioner was very powerful and comfortable. The water pressure in the bathroom was very strong and it was very comfortable to take a shower. The room was also clean and hygienic. The front desk service was good and enthusiastic. They asked us where we were going and told us convenient routes.
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Response from Property: Thank you for your review
Guest User
Light Luxury Queen Room
Stayed in Apr 2024
Family
1 review
Posted on Apr 23, 2024
Advantages: Very close to Luohu Port, friendly service staff. Disadvantages: Poor sound insulation, dry and wet toilets are not separated
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Response from Property: Thank you for your patience in leaving comments and questions. We will persist and keep updating. Thank you for staying in our hotel again and welcome to you.
Guest User
Guestroom - Single Occupancy
Stayed in Feb 2024
Business travelers
16 review
Outstanding
Posted on Feb 25, 2024
The hotel staff are very friendly, the room is clean, the location is good, and it's a very pleasant stay experience. I will choose this hotel next time and recommend it to my friends!
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Response from Property: Thank you for your recognition and comments
YAT KIN
Guestroom - Single Occupancy
Stayed in May 2024
Business travelers
22 review
Very Good
Posted on May 8, 2024
The location is very good, next to Luohu Port
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Response from Property: Thank you for your review.
166deweixiao
Light Luxury Queen Room
Stayed in Dec 2023
Business travelers
4 review
Posted on Dec 9, 2023
The place is hard to find. It is downstairs from a spa. The elevator button is broken! Walking through the dark fire escape at night is eerie. The window of the room is in the corridor. Even if you close the window and turn on the air conditioner, the sound insulation is still very poor. I could not fall asleep until after 3 o'clock in the morning. I was woken up by other guests talking in the corridor just after falling asleep in the first half of the night, or other rooms opening and closing doors. The room facilities are also very poor. This price is really not as good as staying in convenient hotels such as Home Inn and Hanting.
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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments of your opinions to improve the quality of service.
Guest User
Light Luxury Queen Room
Stayed in May 2024
Family
1 review
Outstanding
Posted on Jun 3, 2024
I booked a luxury king-size bed, and the store took the initiative to upgrade me to a room with an outside window projection. Because I wanted to visit Hong Kong, I booked a hotel that was close to Port Harbor. Only when I arrived did I realize that it was so close, right next to Port Harbor. It's a building next door, just a short walk over the overpass. It was raining when we went there, so we didn't need to hold an umbrella, and we wouldn't get caught in the rain. We could just cross the border directly.
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Response from Property: Thank you for your recognition and review, and we look forward to your visit again.
Guest User
Guestroom - Single Occupancy
Stayed in Nov 2023
Business travelers
3 review
Outstanding
Posted on Nov 28, 2023
The hotel is easy to find. It is a postal inspection building. It should be a joint venture. I checked in late. The front desk upgraded me to a king-size bed room for free. The service was very friendly. They also sent me two bottles of water. I was quite satisfied with the layout of the room. It is very close to the customs. Take the elevator to the third floor and cross the overpass to the Luohu Port. It is very convenient😀
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Response from Property: Dear guests, hello! Thank you very much for staying at the Emerald Holiday Hotel. Shenzhen Emerald Holiday Hotel is the hotel that is truly closest to Luohu Port (no other hotel). Emerald Holiday Hotel is only 50 meters away from Luohu Port to Hong Kong. The hotel is located in the West Square of the Railway Station and close to the East Square. Shenzhen Railway Station, Luohu Bus Station, Metro Line 1 (Luobao Line) Luohu Station A2 Exit, 330 Bus to Shenzhen Airport, Railway Station Bus Terminal, and Railway Station West Square Bus Station are right at the door of the hotel. It is close to Guomao and only 2 stops away from Dongmen Old Street. The decoration style of Emerald Holiday Hotel is simple, exquisite and warm. The hotel is equipped with high-speed fiber optic wireless Internet access. The hotel has comfortable sleeping beds and humanized service facilities, and is committed to providing customers with high-quality, smart and comfortable, and diversified room experience and services. Hotel transportation guide: Take bus 330 from Shenzhen Airport to the railway station terminal; Shenzhen North Station, Convention and Exhibition Center, Window of the World, Shenzhen East Station, Dongmen, Guomao Metro Line 1 directly; Daxiaomeisha and OCT East 387 buses directly; drive or take a taxi to the West Square of the Railway Station. Welcome to come back often and wish you a happy life
Jason Chan858
Light Luxury 2-bed Room
Stayed in Oct 2023
Travel with friends
1 review
Posted on Oct 30, 2023
The location is convenient. You have to go to the port to get food. The equipment is too old. The shower water pressure is not enough. The shampoo and shower gel are not enough. The view from the window is not very good. Others are acceptable.
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Response from Property: Dear guests, our hotel has only been renovated for a year. Except for the air conditioner, everything else is new. We can adjust the water pressure ourselves. A few days ago, an elderly customer said that it hurt when water was spilled on his body. Our electrician just turned it down a bit. If you don’t have enough shampoo and shower gel, just call us and we can add more. Sorry to bring you a bad experience. We will definitely follow up. welcome next time.