Shenzhen Xilixuan Hotel (Chaguang Subway Station) Reviews
Shenzhen Xilixuan Hotel (Chaguang Subway Station)
No.74 Xili South Road, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
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Shenzhen Xilixuan Hotel (Chaguang Subway Station) Guest Reviews
4.7/5
Outstanding
1275 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(1275)
Positive reviews(1245)
Reviews with photos/video(429)
Easy to get around(101)
Friendly front desk staff(87)
Classy environment(85)
Convenient parking(59)
Close to metro(34)
Well designed(33)
Well decorated(26)
Perfect for business trips(22)
Negative reviews(30)
Anonymous User
Executive Suite With Full House Smart Technology - Fresh Air System
Stayed in Mar 2024
Business travelers
2 review
4.0/5
Very Good
Posted on Mar 14, 2024
Don’t trust what it says about this place. Amenities list is fake. There is no restaurant here, there are no mini bars or even a fridge.. and rooms don’t have conditioner. Also, the front desk staff changes frequently, so you need to be prepared to repeat yourself many times using a translation app if, like me, you are a foreigner and looking for a convenient stop off point! :p HOWEVER the rooms are beautiful and staff can be helpful!
Response from Property: Dear guest. Thank you for choosing our hotel. The hotel has air conditioning. You can dial 0 in your room and contact the staff to help you turn it on. Both air conditioning and heating are available. The front desk position is rotated in three shifts, so there may be different staff members for the three shifts. If you have any questions, you can contact the front desk, and any of our staff is happy to serve you!
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Guest User
Leisurely Double Bed Room With Smart Technology - Fresh Air System
Cozy Double Bed Room With Smart Technology - Fresh Air System
Stayed in Sep 2022
Solo travelers
8 review
5.0/5
Outstanding
Posted on Sep 3, 2022
good good
Response from Property: 非常高興從您的留言中得知給您留下如此美好的印象, 希望您未來可以繼續關注西麗萬科雲城芮汐酒店, 並將以後入住時的更多感受和體驗告訴我們, 熱忱期待您的再次光臨!
Guest User
Smart Room (Double bedS)
Stayed in Feb 2025
Solo travelers
26 review
5.0/5
Outstanding
Posted on Feb 24, 2025
The location is great, right next to the subway station. The view outside the window is beautiful and the room is very comfortable. The receptionist at the front desk was also very enthusiastic. I have always chosen this hotel.
Original TextTranslated by Google
Response from Property: 感謝您對小汐的肯定、讚美和支持。您的五分好評就是我們的燃料,有了燃料就能飛的更遠,更高。芮汐會不斷創新,不斷完善,為奔波在路途中的人兒提供最好最温馨的第四空間。
Anonymous User
Boutique Room
Stayed in Jan 2025
Other
13 review
4.0/5
Very Good
Posted on Jan 25, 2025
It was ok, the bed was comfortable, but the lighting in the room was extremely dim. ……,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
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Guest User
Enjoyable Audio-Visual Double Bed Room (100-inch Large Screen + IQiyi Membership) - Fresh Air System
Stayed in Nov 2024
Couples
31 review
2.5/5
Posted on Nov 20, 2024
The Wi-Fi signal in the room is poor and intermittent. The toilet light is not on.
Original TextTranslated by Google
Response from Property: Hello, dear. I am sorry that I failed to receive your full 5-point praise. I am sure Xiaoxi still needs to work harder. We have immediately contacted the engineering department to deal with the problem you reported. The rooms are checked by some managers before they are released. If you have any problems during use, please contact the front desk as soon as possible! The front desk will handle it immediately! Xiaoxi sincerely invites you to stay again and hopes to see Xiaoxi's growth. Xiaoxi thanks you for your support and companionship along the way, and looks forward to seeing you again!
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Guest User
Cozy Double Bed Room With Smart Technology - Fresh Air System
Stayed in Jan 2025
Business travelers
3 review
5.0/5
Outstanding
Posted on Jan 18, 2025
I drive a NIO, it’s great! Very comfortable
Original TextTranslated by Google
Response from Property: Hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are deeply honored to receive your praise. At the same time, we are more motivated to move forward. We hope to have more opportunities to serve you!
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Guest User
Smart Room (2 bed)
Stayed in Feb 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 24, 2025
Clean, smart, good service
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您對我們的支持與信任,我們將繼續秉承用心做事、細心服務的服務理念,讓您在芮汐的居停感受到家一般的温暖。期待您能再次光臨檢閲我們的進步,祝您開心每一天!
Guest User
Boutique Room
Stayed in Nov 2024
Travel with friends
49 review
5.0/5
Outstanding
Posted on Nov 20, 2024
The food here is good and parking is free
Original TextTranslated by Google
Response from Property: I met the right person by accident, which is enough to prove the fate between Xiaoxi and you. Thank you for praising Xiaoxi so much. Xiaoxi is very happy and would like to thank you here. Next time we come, we will be old friends drinking and chatting happily~
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stellazhuzhu
Boutique Room
Stayed in Jan 2025
Solo travelers
28 review
4.0/5
Very Good
Posted on Feb 3, 2025
We stayed here temporarily to catch a flight the next day. My dad said the front desk service was average and there was no help when he asked any questions. .
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您對我們的支持與信任,我們將繼續秉承用心做事、細心服務的服務理念,讓您在芮汐的居停感受到家一般的温暖。期待您能再次光臨檢閲我們的進步,祝您開心每一天!
Guest User
Boutique Room
Stayed in Jan 2025
Business travelers
4 review
5.0/5
Outstanding
Posted on Jan 22, 2025
Clean and sanitary, comfortable room environment, I have stayed here several times on business trips, and the front desk reception service is very good
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
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bdouiwjt
Smart Room (2 beds)
Stayed in Jan 2025
Family
4 review
4.2/5
Very Good
Posted on Jan 29, 2025
The hotel is very close to the subway station. Very convenient. Very good
The hotel lobby is very stylish
The room is ideal
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
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Anonymous User
Boutique Room
Stayed in Dec 2024
Solo travelers
6 review
4.0/5
Very Good
Posted on Dec 26, 2024
Good geographical conditions
Others are OK. Poor sound insulation. Be careful when sleeping lightly.
Original TextTranslated by Google
Response from Property: Hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are deeply honored to receive your praise. At the same time, we are more motivated to move forward. We hope to have more opportunities to serve you!
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Guest User
Executive Suite With Full House Smart Technology - Fresh Air System
Stayed in Nov 2024
Business travelers
21 review
3.6/5
Posted on Nov 26, 2024
Very good location, very close to the subway station
The soundproofing is not good, you can hear the TV next door, there are three floors in total, and the windows can't be closed, it's scary!
The elevator has no elevator control and is shared with the upper floor. There is no control that requires a card to enter the hotel area. It's too messy
Original TextTranslated by Google
Response from Property: Dear guest, we sincerely apologize for the bad check-in experience you had. The hotel attaches great importance to the issues you reported and will report them to the superiors for handling. During your stay at the hotel, the room windows can be closed. If you have any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve your problems. We are once again deeply sorry for the inconvenience caused to you. If you come next time, we hope you will choose our hotel and give us a chance to correct it! I wish you a happy life!
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Guest User
Boutique Room
Stayed in Jan 2025
Couples
3 review
5.0/5
Outstanding
Posted on Jan 11, 2025
The room is very clean, the service is very good, and it has a sense of technology
Original TextTranslated by Google
Response from Property: There is always unexpected warmth on the journey. Here, satisfaction is just an expectation, and being moved and surprised is what we are always pursuing. Thank you for your review, we hope to always be with you!