Himalaya Hotel (Shenzhen North Railway Station Tongcheng Center Branch) Reviews
Himalaya Hotel (Shenzhen North Railway Station Tongcheng Center Branch)
Meilong Road, Longhua District, Shenzhen, Guangdong, 518109, ChinaView Hotel Details
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Himalaya Hotel (Shenzhen North Railway Station Tongcheng Center Branch) Guest Reviews
3.9/5
397 review
Verified reviewsLocation3.9
Amenities3.7
Service4.1
Cleanliness3.8
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All reviews(397)
Positive reviews(339)
Reviews with photos/video(30)
Friendly front desk staff(44)
Classy environment(19)
Convenient parking(18)
Large rooms(16)
Shower difficult to use(10)
Easy to get around(10)
Stayed multiple times(1)
Negative reviews(58)
柠檬24
Deluxe Double Room
Stayed in Jun 2024
Business travelers
73 review
Outstanding
Posted on Jul 8, 2024
overal okieee,
strategic location and lots of small street food around, very easy to go looking for food at night
Guest User
Special Queen Room
Stayed in Apr 2024
Business travelers
3 review
Outstanding
Posted on Apr 25, 2024
The sanitary environment is good, and it is convenient to have large shopping malls around. Zhou Xinyi at the front desk has a good service attitude
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your repeated choice and sharing such detailed comments. We care about your views on every detail. Our continuous efforts are only to win your satisfied smile. I am glad that you can feel every little warmth we bring to you. Details determine success or failure. We work hard to build a good brand just to let you be warm. We will do every little thing carefully and devote ourselves to every detail to provide you with a unique and perfect stay experience~ Thank you again for your recognition of us. We have always been committed to making every guest feel the warmth of home. Your satisfaction is always our goal. Thank you again for your recognition of us. We have prepared more surprises for you to discover~ Thank you for your praise of our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again. I wish you a pleasant journey!
Guest User
Discount Twin Room
Stayed in Feb 2024
Other
7 review
Outstanding
Posted on Feb 22, 2024
I am an old customer. Ye Yuan at the front desk provided good service. The sanitation was also clean. Very good. High cost performance
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at Himalaya Hotel and sharing your experience. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this stay. This is what we service providers have always pursued, and it will also be our motivation to continue working hard and making progress. Thank you again for your affirmation of Himalaya Hotel. I look forward to visiting you again and wish you happiness every day!
Guest User
Special Queen Room
Stayed in May 2024
Business travelers
6 review
Very Good
Posted on May 14, 2024
The front desk service is very good and deserves praise, especially Ye Yuan's warm and thoughtful service
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you very much for staying at Himalaya Hotel, and we are honored for your support and recognition! Personalized private butler service is one of the characteristics of our hotel. We will continue to provide good services, and constantly improve ourselves on this basis, so as to provide the most beautiful environment, the best service, and the most intimate care to every guest who comes to the hotel, so that guests can get physical and mental comfort here. I hope that every guest will feel at home. If you have any questions during your stay, just call the front desk, and our lady can solve them for you at any time! Our service will never be discounted, we always put guests first, we work diligently every day, and do our best to perform our duties, just to dedicate the best products to thousands of guests who like us, everything is only for your satisfaction, we continue to innovate, continue to work hard, and provide you with better services, looking forward to meeting you next time!
alanbun
Deluxe Room (2 beds)
Stayed in May 2024
Family
2 review
Posted on May 7, 2024
It's very dilapidated, there are a lot of insects in the room, and the cleaning is not good enough.
Original TextTranslated by Google
Response from Property: First of all, thank you for choosing Himalaya Hotel. We are very sorry that we did not bring you a perfect stay experience. Please allow us to express our sincerest apologies. First, we attach great importance to the hygiene issues you reported to us. In the future, we will strengthen the training of employees, improve the hygiene and cleanliness of guest rooms, and continuously improve service awareness and management level. We will serve every guest with the concept of "service first".
Guest User
Deluxe Double Room
Stayed in Mar 2024
Couples
4 review
Outstanding
Posted on Mar 2, 2024
The room was very nice and quiet, with no peculiar smell. Ms. Zhou Xinyi at the front desk was very attentive and gentle.
Original TextTranslated by Google
Response from Property: Thank you for your continued support of our hotel and for sharing your stay experience. We are happy that you are happy. The hotel rooms are exquisitely decorated and exude a unique charm. The fairies at our front desk are not only beautiful, but also professionally trained and can only take up their posts after passing the assessment. Our hotel's personalized private butler is on call 24 hours a day, serving every family member who comes to Yu wholeheartedly. Please come back often~
Anonymous User
Deluxe Room (2 beds)
Stayed in Aug 2023
Other
6 review
Posted on Aug 24, 2023
The hotel is older and noisy. There are small cockroaches in the toilets, but the location is convenient. It is opposite large shopping malls such as Sam's and Yifangtiandi. Parking can be done in the large parking lot at the door. It is free 24 hours a day. It is worthy of praise.
Original TextTranslated by Google
Response from Property: Thank you for choosing Himalaya Hotel. We regret that we did not give you a perfect stay experience. Please allow us to express our sincerest apologies. If you have any questions during your stay, please contact the front desk. We will do our best to solve your feedback. . In addition, our location is also very good. There is a large commercial mall next to it. There are also many food options nearby, and the transportation is in the central area. I wish you a pleasant journey, apologize again, and welcome your next visit.
Guest User
Deluxe Room (2 beds)
Stayed in Aug 2023
Family
1 review
Outstanding
Posted on Aug 13, 2023
There were quite a lot of problems when I first checked in, the lights were broken, the air conditioner had problems, the TV had problems, but they were all minor problems. The front desk service was very good and they all solved them. Overall, I felt good.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at Himalaya Hotel and sharing your experience. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this stay. This is what we service providers have always pursued, and it will also be our motivation to continue working hard and making progress. Thank you again for your affirmation of Himalaya Hotel. I look forward to visiting you again and wish you happiness every day!
Guest User
Aurora Tv Large Screen Cinema Triple Beds Room
Stayed in Jul 2023
Travel with friends
1 review
Posted on Jul 2, 2023
Very bad👎🏻The worst hotel I have ever stayed in! First, the hygiene is terrible👎🏻With the price of 197, the hygiene condition is not as good as that of a hotel costing 100 yuan, right? ! There was so much dust and hair on the floor, I was really convinced. The towel smelled musty, and I couldn't even look at the corners. My whole body was in a mess. Second, the management and service are poor👎🏻 Such a big hotel doesn’t even have enough room cards. Customers can’t get their own room cards and have to wait at the front desk for the waiter to open the door. I’m convinced. It’s the first time I’ve encountered such an outrageous thing. . The waiter's attitude is also very bad. If you don't want to do it, don't do it! Thirdly, the hotel facilities are rubbish 👎🏻 There is not even a hair dryer. When I asked the front desk, they said they didn’t have one. I was really speechless. The decoration was even worse, glue was everywhere. Don't come, it's really a waste of money!
Original TextTranslated by Google
Response from Property: Thank you for choosing Himalaya Hotel. We are very sorry that we did not bring you a perfect stay experience. We have dealt with the situation you mentioned seriously to prevent similar things from happening again next time. Please allow us to express our sincerest apologies to you. If you have any questions during your stay, please contact the front desk and we will do our best to solve your feedback. In addition, our location is also very good. There is a large commercial mall next to it. There are also many food options nearby, and the transportation is in the central area. I wish you a pleasant journey, apologize again, and welcome your next visit.
CHILL CHIANG.
Discount Twin Room
Stayed in Jun 2023
Family
2 review
Posted on Jun 23, 2023
The hotel is conveniently located near Yifangtiandi.
The receptionist lady at the counter was polite.
Other than that, there are no advantages!
-The hotel reception lobby is stuffy and has no air-conditioning! The first impression is no longer good!
-The corridor smells strong of smoke! It’s untidy! There’s no air conditioning!
-The unoccupied rooms are always open! The room cleaning trolley is parked in the corridor for a long time.
-The room smells strong of smoke! The TV can't receive any channels! It's very dirty!
-The problem of strong smoke smell has been improved after changing rooms, but facing the main street it is very noisy from morning to early morning and again in the morning! The sound of car saddles is definitely heard 24 hours a day! The sound insulation is absolutely failed!
-The room is old, dilapidated and dirty!
Worse than 7th and Home Inn!
Overall, it is better to rent a hotel with less than 100 yuan! It may feel better!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable comments are very important to us. Please allow us to express our sincerest apologies to you. If you have any questions during your stay, please call the front desk and we will do our best to solve your feedback. In addition, our geographical location is also very good. There is a large commercial shopping mall next to us. There are also many delicious foods to choose from in the surrounding area. The transportation is in the central area. I wish you a pleasant journey. I apologize again and welcome to visit next time.
Anonymous User
Deluxe Double Room
Stayed in May 2023
Business travelers
3 review
Posted on May 14, 2023
It's an old hotel with a large space, but the decoration is old and the hygiene is not in place, which makes the room smell musty. The lack of light in the room makes people feel depressed. I exchanged for a room upgrade but it didn't get an upgrade. The worst thing is that mosquitoes bite you to death. 😭😭
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Special Queen Room
Stayed in Nov 2023
Travel with friends
87 review
Posted on Jan 12, 2024
It's just average. The curtains in the room are broken. There are a lot of condoms in the drawer. Although they are not removed, it's a bit speechless. It's a very ordinary hotel. It's a bit old. It needs to be renovated.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your comments and pointing out the shortcomings of our work. We are deeply sorry for this. We will take this as a lesson to improve the quality of service and ensure that every guest is provided with meticulous, efficient and high-quality services. Regarding the condoms in the room drawer you pointed out, they are also prepared by the hotel for the convenience of guests. We are deeply sorry that you have unhappy memories. We will also be more thoughtful in this regard. Thank you again for your comments, which is a spur and promotion for us. We sincerely invite you to stay at Himalaya Hotel again, so that we have the opportunity to provide you with better services. Thank you! I wish you a safe journey and all the best!
Guest User
Deluxe Double Room
Stayed in May 2023
Business travelers
4 review
Outstanding
Posted on May 19, 2023
The room is very clean and comfortable. The front desk lady is very enthusiastic. Recommended
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Himalaya Hotel. We are honored to provide you with quality services and create an unforgettable holiday environment for you. We will continue to make progress under your encouragement and look forward to your stay again. Here we extend our sincerest greetings.
Guest User
Deluxe Double Room
Stayed in Mar 2023
Solo travelers
4 review
Outstanding
Posted on Mar 20, 2023
I booked a double room. The room type and location are very suitable. There is a large mirror in the bathroom that takes up the entire bathroom wall~
Sanitation: Not bad
Environment: I live on the side of the highway, and the whistle is a bit noisy
Service: The lady at the front desk is very nice and very gentle
Original TextTranslated by Google
Response from Property: Thank you for your continued support of our hotel and for sharing your stay experience. We are happy that you are happy. The hotel rooms are exquisitely decorated and exude a unique charm. The fairies at our front desk are not only beautiful, but also professionally trained and can only take up their posts after passing the assessment. Our hotel's personalized private butler is on call 24 hours a day, serving every family member who comes to Yu wholeheartedly. Please come back often~
Guest User
Deluxe Double Room
Stayed in Feb 2023
Couples
1 review
Posted on Mar 10, 2023
Everyone, please avoid the noise. The decibel level is 70!!! There are two pipes outside the room window, which are really extremely noisy, so noisy that you can't even sleep. I am a Ctrip member and I specially used a room upgrade, but the room was still the same as in the picture, without an upgrade. In addition, the hotel is close to the roadside, and there is a late-night snack bar downstairs. The noise of the pipes and the noise of the roadside is really too loud to bear. I reported this to the hotel and said I wanted to change the room to a smaller one. It doesn't matter. At least it won't be noisy and I can sleep well. The front desk said firmly that it can't be changed. Well, I won't come again next time. Let's choose another hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!