Vienna International Hotel (Shenzhen North Railway Station) Guest Reviews
4.7/5
Outstanding
3003 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(3003)
Positive reviews(2925)
Reviews with photos/video(387)
Easy to get around(405)
Delicious breakfast(308)
Close to train station(228)
Friendly front desk staff(160)
Perfect for business trips(57)
Tasty restaurant(33)
Luxurious(20)
Delicious buffet(14)
Negative reviews(78)
MVY
Deluxe Double Bed Room (with Hotel Service Package)
Stayed in Sep 2024
Couples
24 review
3.0/5
Posted on Sep 3, 2024
room was not well cleaned. Windows were dusty and carpet was quite damp. Bed comfortable and buffet breakfast was ok. Steps away to shenzhen north railway station if you are catching an early morning trip.
Response from Property: Distinguished Guest: Thank you very much for choosing to stay at the Vienna International Hotel Shenzhen North Station, We apologize for your unpleasant experience and appreciate your valuable comments. We strive to improve hygiene and improvements to provide a comfortable and feel-good accommodation for each guest. We hope you will have a good experience next time I see you!
Khiew
Superior Room (Double Bed)
Stayed in Sep 2024
Business travelers
49 review
5.0/5
Outstanding
Posted on Sep 3, 2024
This hotel is very near shenzhen north hotel
Strategy place and exit west station
Response from Property: Distinguished Guest: Thank you for choosing to stay at the Vienna International Hotel Shenzhen North Station store to leave your review. The shop is located in the West Square of Shenzhen North Station, next to a long-distance bus station, taxi yard, bus bus, and only 200 meters from the entry point, which is very convenient for your travel. The hotel offers a comfortable and comfortable stay and looks forward to your return!
Hkboss
Superior Room (Double Bed)
Stayed in Aug 2024
Couples
7 review
3.7/5
Posted on Aug 16, 2024
Very close to Shenzhen North Station. But bed seems to be not clean enough.
Response from Property: Dear guest: Thank you very much for choosing to stay at Vienna International Hotel Shenzhen North Station. We deeply apologize for your unpleasant experience and appreciate your valuable feedback. We have been working hard to improve hygiene and cleanliness, and provide a comfortable and comfortable accommodation environment for every guest. We hope to see you again next time and have a good experience!
Pianeta
Superior Room (Double Bed)
Stayed in Jun 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jun 16, 2024
Very nice staff, friendly and kind.
The location is strategic with metro and train station just behind the hotel.
Response from Property: Dear guest: Thank you very much for choosing to stay at the Vienna International Hotel Shenzhen North Station. Our store is located at Exit B2 of the West Square of Shenzhen North Station, and it only takes 17 minutes to arrive in Hong Kong. It is very convenient for you to travel by car! There is a bus station, subway station, shopping mall, and catering facilities nearby, which can meet your needs. Looking forward to your next visit!
Guest User
Deluxe Twin Room (with Hotel Service Package)
Stayed in Aug 2024
Family
2 review
4.0/5
Very Good
Posted on Aug 25, 2024
The railway station is right beside. Great stopover location for those taking the train. Bed is really comfortable too :)
Response from Property: Dear guest: Thank you very much for choosing to stay at Vienna International Hotel Shenzhen North Station. Our hotel is located at the West Square of Shenzhen North Station Transportation Hub, with convenient transportation. It only takes 17 minutes to get to Hong Kong. Xiaowei hopes to win your five-star review next time!
bz26
Superior 2-bed Room
Stayed in Aug 2024
Family
3 review
4.7/5
Amazing
Posted on Aug 16, 2024
Convenient walking distance from train station. Shops all around. Clean, good service, good rooms. The price is very good for this standard.
Response from Property: Dear guest: Thank you very much for choosing to stay at Vienna International Hotel Shenzhen North Station. We deeply regret that we did not receive your five-star review. If you could provide any suggestions or feedback for us to improve, we would greatly appreciate it. Our hotel is only 200 meters away from the entrance and is conveniently located near the subway and bus stations. The hotel has a large underground parking lot and dining facilities, making it an ideal choice for business travelers. We look forward to your visit again!
Guest User
Superior Room (Double Bed)
Stayed in Dec 2023
Family
1 review
2.5/5
Posted on Dec 30, 2023
Location & Clealiness was still fine.
Service was terrible, concierge was not helpful at all, as a foreigner to China, definitely we would face some troubles with navigating our way around the city. We just asked if there was a train from the railway out of ShenZhen, and the reply given was 'Do you not know how to check it yourself? You can just find the answers online'.
Terrible service & training from the Hotel's Management. Would not ever reccomend any travellers staying at this hotel (unless you like unfriendly staff that pulls a long face all day with horrible service & attitude).
Response from Property: Dear guests: Thank you very much for choosing to stay at the Vienna International Hotel Shenzhen North Railway Station. Xiaowei apologizes for not leaving you a good memory. Thank you for your feedback and let us know where to improve. Our store will attach great importance to your feedback on the service attitude and make the following rectification work: 1. The management team of our store has held a meeting as soon as your feedback to discuss existing problems and improvement strategies 2. A staff meeting will be held tomorrow to do special thematic training on service awareness, so that all employees can pay attention to it. 3. Establish a reward and punishment system, and do a good job in regular supervision and inspection 4. Special theme training for employees will also be carried out regularly in the later stage. Continuously improve the service awareness and level of employees in order to better serve customers. Xiaowei sincerely expects you to have a different experience next time. I would like to apologize again!
Irene O
Deluxe Double Bed Room (with Hotel Service Package)
Stayed in Jun 2024
Couples
2 review
4.0/5
Very Good
Posted on Jun 16, 2024
We arrived at midnight. The check-in was very smooth. The room was clean and tidy without unwanted odors. We were disappointed though because the TV didn't work at all and we were not able to catch up on the latest news. We couldn't comment on food as we did not request breakfast. We appreciate the 2.00 p.m. check-out time which is not offered by other hotels.
Response from Property: Dear guests: thank you very much choose to stay in Vienna international hotel Shenzhen north station shop, small sorry for failing to leave you a good memory, our TV can work, it needs remote control station, very sorry to bring you inconvenience, on the way to the hotel small d never stop efforts, small d really hope you come next time will have a better experience!
Leong Chee Kwong
Deluxe Twin Room (with Hotel Service Package)
Stayed in Jun 2024
Business travelers
4 review
3.0/5
Posted on Jun 17, 2024
Vienna International Hotel is acceptable because it is near the (Shenzhen North Railway Station).
Response from Property: Dear guest: Thank you very much for choosing to stay at the Vienna International Hotel Shenzhen North Station. Our store is located in the West Square of Shenzhen North Station, only a few hundred meters away from the entrance. It is indeed very convenient for your travel. Xiaowei sincerely hopes to win your five-star review next time and looks forward to it!
Guest User
Superior 2-bed Room
Stayed in May 2024
Solo travelers
1 review
2.7/5
Posted on May 28, 2024
Convenient location for those arriving or departing via Shenzhen North Rail Station. But there is nothing else interesting around the hotel.
Response from Property: Dear guest: Thank you very much for choosing to stay at the Vienna International Hotel Shenzhen North Station. We deeply apologize for your unpleasant experience and hope that you can provide specific opinions and suggestions so that we can correct our mistakes in a timely manner. We will provide you with satisfactory service next time!
Guest User
Superior 2-bed Room
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 12, 2024
A very convenient location and easy to get to via Shenzhen North train station. We stayed in the hotel before and liked it. The service was very good and we even got upgraded. We had an early train to catch the next morning so the receptionist gave us two snack bags to take on our journey. Very thoughtful indeed!!! ๐๐
Travel China
Superior Room (Double Bed)
Stayed in Jul 2024
Business travelers
10 review
3.0/5
Posted on Aug 27, 2024
Not good and not bad....
Very convenient traffics, easy to take trains
Response from Property: Dear guest: Thank you very much for choosing to stay at Vienna International Hotel Shenzhen North Station. We deeply regret that we were unable to receive your five-star review. If you could provide any suggestions or feedback for us to improve, we would greatly appreciate it. We look forward to your visit again!
Govil
Superior Room (Double Bed)
Stayed in Apr 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on May 6, 2024
Great location for business travelers as just 2 mins access to Shenzhen North Railway Station, its just 2 mins. Take West side exit and you reach hotel in 2 mins walking.
Breakfast area is huge and have good options and all names also mentioned in English.
Response from Property: Dear Guest: Thank you very much for choosing to stay at Vienna International Hotel Shenzhen North Railway Station. Our store is located in the West Square of Shenzhen North Railway Station, only two hundred meters away from the entrance of the station, for your travel is indeed very convenient yo, sincerely hope that all over the Vienna can become a warm harbor in your journey, Vienna family welcome you home at any time!
Hao Ngoc Luong
Superior 2-bed Room
Stayed in Sep 2023
Family
5 review
5.0/5
Outstanding
Posted on Nov 1, 2023
We booked the hotel for weekend stay in Shenzhen. It's conveniently located behind Shenzhen North Railway station. So you have access to the metro and the mall connected to the station. We checked in easily and enjoyed our stay. There were also free laundry machines for guests to use.
Response from Property: Thank you for choosing to stay at the Vienna international hotel in shenzhen north station,We are apologies for you unpleasant experience, thanks for your suggues, hope to see you next time you will have a good experience.
Shiow
Superior Room (Double Bed)
Stayed in Apr 2024
Family
5 review
4.2/5
Very Good
Posted on Apr 9, 2024
If they provide coffee (instant or dripping coffee packages), it will be much better
Response from Property: Dear guests: Thank you very much for choosing to stay at Vienna International Hotel Shenzhen North Railway Station. Every time you choose, we are honored. Your consistent support to us makes us feel very happy. We will take your suggestions into consideration. Thank you for your feedback. We look forward to your visit again.