Guangjia Hotel

Guangjia Hotel Reviews

Guangjia Hotel

Room 201, Building 5, Pengyi Garden, Bagua 1st Road, Yuanling Street, Futian District, Shenzhen, Guangdong, ChinaView Hotel Details
Guangjia Hotel
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Guangjia Hotel Guest Reviews

4.6/5
Very Good
423 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(423)
Positive reviews(410)
Reviews with photos/video(51)
Easy to get around(67)
Convenient location(47)
Close to metro(40)
Classy environment(37)
Friendly front desk staff(33)
Perfect for business trips(3)
Stayed multiple times(3)
Comfortable bed(2)
Negative reviews(13)
Guest User
Sunshine Queen Room
Stayed in May 2023
Couples
1 review
5.0/5
Outstanding
Posted on May 28, 2023
Good good good good good
Guest User
Elegant Queen Room
Stayed in Jul 2023
Business travelers
3 review
2.0/5
Posted on Jul 5, 2023
Hygiene: I sleep with a nest of bugs in a room alone Environment: It’s okay if there are no windows, the air outlet of the air conditioner on the top is full of dust, how long has it been since it was cleaned, and the smell is terrible Facilities: not used normally Service: The room service is too exaggerated. I went out in the morning on the first day and came back to sleep at night. When I left, I came back. I didn’t clean up and didn’t use it for new bath towels and mineral water. I took a nap in the afternoon of the second day. The cleaning lady opened the door and came in without even knocking on the door. I didn't wear any pants, so speechless ╯﹏╰
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Response from Property: Thank you for sharing such a detailed review. I am sorry that this stay did not fully meet your expectations. Regarding every valuable suggestion you mentioned, we will share it with the hotel management, find out the deficiencies from the subtleties, maintain the good aspects, and improve the deficiencies. We always pursue to create a perfect check-in experience for our guests. We believe that you will have a new experience when you stay next time. We sincerely invite you to come again
Guest User
Elegant Queen Room
Stayed in Apr 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 20, 2023
This is the first time I stayed in this hotel, I feel very good, clean, hygienic, airy, especially the front desk service is very considerate. The facilities are also great! The curtains are actually electric, very satisfied, hygienic and clean, the wet and dry separation of the toilet is great! It is spotless, the room is safe to live in, and the environment is very good. There are food courts around the hotel, mainly because the hotel can be seen from the subway exit. It is very nice and the first choice for staying!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing Guangjia Hotel, and for your attention and affirmation. Your support and encouragement is the driving force for us to keep moving forward. May our sunny and warm service bring you the supreme service experience. Hope to see you next time!
Guest User
Elegant Queen Room
Stayed in Apr 2023
Business travelers
6 review
1.0/5
Posted on Apr 20, 2023
The price in Vienna, living in a small hotel with a room of 100 yuan, the experience is extremely bad. Walk in through a small hidden door, climb up the dirty stairs to enter the lobby, and there is no parking space
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your comments on us. We sincerely apologize and regret the unpleasant experience you had during your stay. The hotel management attaches great importance to the opinions of every guest, and we will further improve and improve our facilities and services. We sincerely look forward to your coming again.
Guest User
Elegant Queen Room
Stayed in Jul 2023
Business travelers
33 review
1.0/5
Posted on Jul 22, 2023
This machine is not a hotel at all! Environmental sanitation is bad! There are stains on the walls, the air conditioner is turned on to the maximum, and the room temperature is 27 degrees! It is the worst one of the more than 30 Shenzhen hotels I have stayed in! Can't sleep at all! The sound insulation of the room is extremely poor! The toothbrush and paper towels on hand are not cleaned! Too much! There are lice on the mattress, biting all over the body! Strongly request the hotel to compensateor refund! I don't know the so-called hotel! 
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed review. It is the continuous care and supervision of customers like you that enables us to constantly discover problems in our work, obtain corrections and make continuous progress. From your comments, we are sorry to see that this stay did not meet your expectations, and we apologize for the inconvenience caused. The hotel management attaches great importance to it, and has done serious investigation and timely rectification. Your tolerance and understanding are the encouragement and support for our work! Sincerely look forward to your coming again!
Guest User
Superior Queen Room
Stayed in May 2023
Booked for others
1 review
5.0/5
Outstanding
Posted on Jun 20, 2023
Not bad.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your support and recognition of the hotel in all aspects. Everything we do is to bring a different check-in experience to every guest. We are really touched by your satisfaction and affirmation. We Will keep working hard and will always be ready for you to come back anytime.
xznt66134
Deluxe Queen Room
Stayed in Aug 2023
Business travelers
6 review
3.2/5
Posted on Aug 8, 2023
The room is small, the environment is average, business travel is not recommended
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel, we are extremely honored to serve you. The hotel has prepared a variety of room types with different layouts for different guests to choose from. We hope that our sincere service can bring you a more comfortable experience. All the staff of the hotel sincerely look forward to your coming again!
單獨遊客
Superior Queen Room
Stayed in May 2023
Solo travelers
15 review
3.5/5
Posted on May 30, 2023
The biggest advantage is that the room is quite tidy, and the equipment is relatively new. The room is not big, but it also feels comfortable. The hotel should be quite new, and the price/performance ratio should be acceptable
Original TextTranslated by Google
Response from Property: Hello, dear guests! Thank you very much for choosing to stay in our hotel and sharing your experience! The hotel is committed to providing you with a cordial and thoughtful stay experience! Sincerely look forward to your coming again! Hope to get a five-star praise next time
海陵小菌子
Deluxe Queen Room
Stayed in May 2023
Solo travelers
9 review
3.5/5
Posted on May 28, 2023
The hotel is close to the subway station, within 5 minutes, very convenient. It is very suitable for guests who come for work. The room is small but well-equipped, and the price/performance ratio is very high. If there is a chance, I will stay again.
Original TextTranslated by Google
Response from Property: Dear Dike officer, thank you very much for taking your precious time to give us your affirmation, and thank you very much for your support to the hotel. We are still a little bit disappointed that we did not get your full 5-point praise. Maybe the hotel still has something to do I hope that you can point out our shortcomings when you come next time, we will try our best to do better, and we will continue to serve with heart so that every customer who comes to the store can feel the warmth of home , I hope our service can bring you more surprises and touches, and look forward to your next visit
Guest User
Deluxe Queen Room
Stayed in Oct 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 10, 2022
The location of the hotel is excellent. It is only 50 meters away from the subway station. The room is also very clean. The boss and the waiters are very friendly. The boss is from Northeast China and is very hospitable. I will choose to stay here next time
Original TextTranslated by Google
Response from Property: Xiaojia is moved by every praise, and Xiaojia will work harder to provide a high-quality service platform so that you can experience a more comfortable living environment. Our hotel is close to Exit "F" of Bagualing Subway Station. Turn right at the exit and you will see Guangna Property. Take the elevator to the second floor and follow the signs to reach the hotel. If you don’t have much luggage, you can choose Exit “A” of Bagualing Subway Station which is closer, turn right at Exit A and cross the other side of the road towards Lanzhou Ramen and go straight for 20 meters to arrive! Thank you again for your affirmation and support of Xiaojia. I wish you a happy life and look forward to seeing you again.
Guest User
Elegant Queen Room
Stayed in May 2023
Business travelers
1 review
3.0/5
Posted on Jul 5, 2023
It's okay, the sanitation is so-so, the advantage is that it's just at the subway entrance
Original TextTranslated by Google
Response from Property: Hello, dear guests! Thank you very much for choosing to stay in our hotel and sharing your experience! The hotel is committed to providing you with a cordial and thoughtful stay experience! Sincerely look forward to your coming again! Hope to get a five-star praise next time~
Anonymous User
Deluxe Queen Room
Stayed in Apr 2023
Travel with friends
4 review
3.5/5
Posted on Apr 12, 2023
The design of the hotel is quite weird. There is no elevator at the main entrance, so you need to go through another door and then a corridor; in addition, the map of Gaode guides you to come out from the subway exit E, but in fact, exit F is the closest
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your pertinent comments to us. We sincerely apologize and regret the unpleasant experience you had during your stay. The hotel management attaches great importance to the opinions of every guest, and we will further improve and improve our facilities and services. We sincerely look forward to your coming again.
Guest User
Elegant Queen Room
Stayed in Apr 2023
Business travelers
1 review
1.0/5
Posted on Apr 5, 2023
Negative review The customer’s clothes were left for a day before the customer returned home to confirm whether the clothes were really lost and then threw them away. My clothes cost thousands of dollars and disappeared like this
Original TextTranslated by Google
Response from Property: Dear guest, hello, Xiaojia's management attaches great importance to the problem you mentioned, and will verify it as soon as possible. After verification, after you checked out at noon on April 3, the aunt went to clean and found you There is a piece of underwear and clothes left over. The front desk of Xiaojia will contact you as soon as possible and tell you that you left a piece of clothes and underwear in Guangjia Hotel. Do you need to mail them to you? You clearly said on the phone that you don’t need them . According to the process, Xiaojia will dispose of the items not needed by the guests by the hotel, and the staff of Xiaojia will also save or post the items left by the guests for the guests. You said you need it again on April 4th, and it will cost several thousand yuan. I need Xiaojia to explain it. I am very sorry. The hotel will notify you as soon as possible, and I am sure that you don’t need it anymore. It has already done garbage disposal. up. I apologize again for not solving your problems, and hope to use our continuous efforts to win your satisfaction next time. I wish: all the best!
Guest User
Superior Queen Room
Stayed in Mar 2023
Family
4 review
4.0/5
Very Good
Posted on Mar 17, 2023
Comfortable, clean, warm, quiet, equipped with digital facilities, close to the subway, convenient to travel, especially close to the old city of Dongmen, parking is available, and restaurants are convenient nearby.
Original TextTranslated by Google
Response from Property: Dear Dike officer, thank you very much for taking your precious time to give us your affirmation, and thank you very much for your support to the hotel. We are still a little bit disappointed that we did not get your full 5-point praise. Maybe the hotel still has something to do I hope that you can point out our shortcomings when you come next time, we will try our best to do better, and we will continue to serve with heart so that every customer who comes to the store can feel the warmth of home , I hope our service can bring you more surprises and touches, and look forward to your next visit!
Guest User
Deluxe Queen Room
Stayed in Mar 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Mar 5, 2023
The price of the hotel is cheap, the facilities are complete, and the service attitude at the front desk is super good!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey! Reply time: 2023-03-10