To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(1092)
Positive reviews(1078)
Reviews with photos/video(263)
Easy to get around(109)
Large rooms(68)
Close to metro(67)
Convenient for shopping(66)
Tasty food(42)
Friendly front desk staff(35)
Stayed multiple times(30)
Perfect for business trips(13)
Negative reviews(14)
Anonymous User
Room With 1 King Bed No Sofa Bed
Stayed in Nov 2024
Couples
1 review
4.2/5
Very Good
Posted on Dec 28, 2024
hotel strategically located, near mrt station & malls.kudos to front desk staff, were quick to extend their help to hail cab at 3am to the airport. The breakfast place is small with limited seats, were seated outside the restaurant to eat at the waiting area. room gets stuffy π₯΅at night when its aircond doesn't work, but rectified almost immediately. Bed's comfy but found long strand of hair(not mine)on the comforter ππ
Travelor
Suite With 1 King Bed No Sofa Bed
Stayed in Oct 2024
Family
37 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Hyatt Place Dongmen is an excellent choice for travelers seeking comfort and convenience in Shenzhen. Located in the bustling Dongmen area, it offers easy access to shopping, dining, and public transportation. The hotel is immaculately clean, with well-maintained rooms that are both modern and cozy. Guests consistently praise the attentive and polite staff, who go above and beyond to ensure a pleasant stay. The welcoming atmosphere, combined with a high standard of cleanliness and prime location, makes Hyatt Place Dongmen ideal for both business and leisure travelers. It's a perfect blend of quality service and unbeatable location.
Response from Property: Dear guest, thank you for choosing Hyatt Place Shenzhen Dongmen. We're pleased to receive your favorable comments and compliments on the hotel! Your affirmation is the driving force for us to move forward. Our hotel will continuously improve its service quality and bring you more surprises. Thank you again for your trust and love, and we sincerely look forward to your next visit!
Anonymous User
Room With 1 King Bed No Sofa Bed
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Good location, clean and spacious, friendly staffs. Everything is good.
Response from Property: Dear guest, thank you for choosing Hyatt Place Shenzhen Dongmen. We're pleased to receive your favorable comments and compliments on the hotel! Your affirmation is the driving force for us to move forward. Our hotel will continuously improve its service quality and bring you more surprises. Thank you again for your trust and love, and we sincerely look forward to your next visit!
Kah Guan
Room With 1 King Bed No Sofa Bed
Stayed in Sep 2024
Family
17 review
4.0/5
Very Good
Posted on Oct 8, 2024
Great hotel !! Location was perfect, come out and it is Dongmen shopping district. Hotel give me free upgrade as well.
Room was really fabulous
6/8
Joanne
Specialty Room With 2 Twin Beds No Sofa Bed
Stayed in Oct 2024
Family
3 review
4.0/5
Very Good
Posted on Nov 11, 2024
The hotel staff are helpful
Response from Property: Dear guest, thank you for choosing Hyatt Place Shenzhen Dongmen. We're pleased to receive your favorable comments and compliments on the hotel! Your affirmation is the driving force for us to move forward. Our hotel will continuously improve its service quality and bring you more surprises. Thank you again for your trust and love, and we sincerely look forward to your next visit!
Guest User
Room With 1 King Bed No Sofa Bed
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 18, 2024
I recently stayed at Hyatt Place Shenzhen Dongmen from July 8 to July 12, 2024, and I had a fantastic experience. The hotel is situated in an excellent location, surrounded by plenty of dining options and a mall just a short walk away, making it very convenient for both business and leisure activities. The cleanliness of the hotel was impressive; my room was spotless, and the entire property maintained high standards throughout my stay. The staff were incredibly friendly and accommodating, always ready to assist with any requests, which made me feel welcomed. The facilities were top-notch, with my room equipped with everything I needed for a comfortable stay. Additionally, the breakfast offered a delightful variety of options to start the day right. Overall, I had a wonderful time at Hyatt Place Shenzhen Dongmen and would highly recommend it to anyone visiting the area!
Response from Property: Dear guest, thank you for choosing Hyatt Place Shenzhen Dongmen. We're pleased to receive your favorable comments and compliments on the hotel! Your affirmation is the driving force for us to move forward. Our hotel will continuously improve its service quality and bring you more surprises. Thank you again for your trust and love, and we sincerely look forward to your next visit!
Chee Kwan
Specialty Room With Sofa Bed
Stayed in Nov 2024
Family
22 review
4.7/5
Amazing
Posted on Jan 2, 2025
The location is great with a metro station just below the hotel. There is also a shopping mall below the hotel and great walking street nearby. Room is comfortable and aircon as well as breakfast is great. Highly recommended.
Anonymous User
Specialty Room With Sofa Bed
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 26, 2024
Already stay at this hotel for many times. Good location, good service, nice breakfast, big room
SJ-
Room With 1 King Bed No Sofa Bed
Stayed in Nov 2024
Solo travelers
4 review
4.7/5
Amazing
Posted on Dec 27, 2024
Very convenient being right smack at one end of dongmen street. Metro is right next to the hotel.
Anonymous User
Room With 1 King Bed No Sofa Bed
Stayed in May 2024
Family
3 review
4.2/5
Very Good
Posted on Jun 9, 2024
Good service and very nice location right at the shopping area. Staff is also cooperative. Should visit next time.
Response from Property: Dear guest, thank you for choosing Hyatt Place Shenzhen Dongmen. We're pleased to receive your favorable comments and compliments on the hotel! Your affirmation is the driving force for us to move forward. Our hotel will continuously improve its service quality and bring you more surprises. Thank you again for your trust and love, and we sincerely look forward to your next visit!
chen
Room With 1 King Bed No Sofa Bed
Stayed in Oct 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Nov 24, 2024
It is so conveniently located for everything, food, shopping, transportation( right above the MYR station).
Breakfast is great, lobby is pleasant and spacious. I will stay at this hotel whenever I come toShenzhen..
Response from Property: Dear guest, thank you for choosing Hyatt Place Shenzhen Dongmen. We're pleased to receive your favorable comments and compliments on the hotel! Your affirmation is the driving force for us to move forward. Our hotel will continuously improve its service quality and bring you more surprises. Thank you again for your trust and love, and we sincerely look forward to your next visit!
Anonymous User
Room With 1 King Bed No Sofa Bed
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 17, 2024
Nice hotel, comfortable and spacious rooms. It is located near train station within walking distance.
Response from Property: Dear guest, thank you for choosing Hyatt Place Shenzhen Dongmen. We're pleased to receive your favorable comments and compliments on the hotel! Your affirmation is the driving force for us to move forward. Our hotel will continuously improve its service quality and bring you more surprises. Thank you again for your trust and love, and we sincerely look forward to your next visit!
skyscappy
Specialty Room With 2 Twin Beds No Sofa Bed
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 30, 2024
The counter crew are super warm and helpful, they would go above and beyond to assist the best they can. The hotel is at such a fantastic location for food and shopping. Bonus that it seats by the train station. The surrounding streets are bustling with liveliness. We enjoyed our daily hotel breakfast, they switched things around all 4 days so it was a pleasant surprise every morning. Room size is huge, beds are very comfortable, facilities are well maintained, and shower pressure is strong too. Would definitely return and recommend!
Response from Property: Dear guest, thank you for choosing Hyatt Place Shenzhen Dongmen. We're pleased to receive your favorable comments and compliments on the hotel! Your affirmation is the driving force for us to move forward. Our hotel will continuously improve its service quality and bring you more surprises. Thank you again for your trust and love, and we sincerely look forward to your next visit!
KELVIN
Room With 1 King Bed No Sofa Bed
Stayed in Sep 2024
Couples
5 review
5.0/5
Outstanding
Posted on Oct 22, 2024
Being located next to LaoJie station and DongMen area, this hotel is a must-book because of convenience and good cheap foods. Will come here again. Thanks
Expat
Specialty Room With Sofa Bed
Stayed in Feb 2024
Solo travelers
126 review
5.0/5
Outstanding
Posted on Mar 4, 2024
Local stay. Staff kind. Across from Dongmen Food Street and some shopping. Street carts have good fruit prices to take back home. Breakfast good. Really nice lobby. Can walk to Barbecue Alley. Lively area, nice travelers around. Taxis of plenty. Please add bathrobes. Towels and facilities good.
6/16
Response from Property: Dear guest, thank you for choosing Hyatt Place Shenzhen Dongmen. We're pleased to receive your favorable comments and compliments on the hotel! Your affirmation is the driving force for us to move forward. Our hotel will continuously improve its service quality and bring you more surprises. Thank you again for your trust and love, and we sincerely look forward to your next visit!