NGHOME Shenzhen

NGHOME Shenzhen Reviews

NGHOME Shenzhen

Room 1335, Block B, Jinzhonghuan International Business Building, No. 3038 Jintian Road, Fu'an Community, Futian Street, Futian District, Shenzhen, Guangdong, ChinaView Hotel Details
NGHOME Shenzhen
NGHOME ShenzhenNGHOME ShenzhenNGHOME Shenzhen
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NGHOME Shenzhen Guest Reviews

2.9/5
46 review
Verified reviews
Location3.8
Amenities2.6
Service2.7
Cleanliness2.6
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All Reviews(46)
Positive reviews(31)
Reviews with photos/video(17)
Friendly host(7)
Awesome stay(6)
Easy to get around(5)
Great location(3)
Great value for money(2)
Negative reviews(15)
Guest User
Featured Japanese-Style Room (Double bed)
Stayed in Apr 2024
Family
5 review
2.0/5
Posted on Apr 27, 2024
The location is moderate, but there is no waiter to greet you. Only WeChat supports you how to check in. Each room requires a ¥500 deposit. The room facilities are extremely poor. The Japanese-style room is small and not as expected. The refrigerator is smelly and rusty. Lack of maintenance, insufficient lighting, and sheets and towels hung on the window sill for immediate washing. The bathroom has wet and dry separation, but the shower water will flow out, making the entire bathroom wet and easy to slip. Hong Kong people do not recommend renting.
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6/12
Response from Property: I'm sorry to give you a bad experience. The apartment has been operating since before the epidemic. Although the environment and facilities may be a little old compared to star-rated hotels, the rooms are cleaned by professional cleaning ladies and changed for each guest. Cleanliness, comfort and security are guaranteed. Thanks to the help of old customers, you can rent the Futian Convention and Exhibition Center area for less than 350 per room during the holidays. I am also very happy for you! I am a frog in the well. Although I have never been to the United States, I have been to Hong Kong and experienced the characteristics of your soup room apartment. I really don't agree with what you said above. Mainland China is basically in the Internet age. As long as you can use a mobile phone, the WeChat self-service check-in procedure can be completed in less than a minute, and the check-in guide and password can be seen immediately. You can learn until you are old. Age is not a problem. Welcome other guests to visit. This location and price are super cost-effective.
Guest User
Featured Japanese-Style Room (Double bed)
Stayed in Feb 2024
Family
2 review
1.0/5
Posted on Feb 12, 2024
Ctrip's threshold for selecting stores is too low. Pictures speak louder than words. I will not patronize again. [The house smells musty. Do not use towels. Slippers. Those who like escape rooms can look for them.]
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6/11
Response from Property: I'm sorry to give you a bad stay experience. My home is a rental apartment. The cabinets in the room are filled with disposable materials. Because some guests need extra bed services, we also tell guests to make them by themselves (the one hanging on the bay window is it), and we don't charge guests for service fees. If you threaten to cancel the review because the aunt forgot to prepare disposable slippers on the first night of the ***** New Year, I will accept it. I hope you have a happy life.
Guest User
Featured Japanese-Style Room (Double bed)
Stayed in Jan 2024
Business travelers
81 review
5.0/5
Outstanding
Posted on Jan 31, 2024
The room is spacious, the surrounding living facilities are complete, and the transportation is convenient
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哈宜
Featured Japanese-Style Room (Double bed)
Stayed in Oct 2023
Family
14 review
2.0/5
Posted on Oct 29, 2023
👉A very, very bad experience👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 👉Not recommended to anyone👈🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️ 🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅 🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️ 👉Poor service attitude👎👎👎👎👎👎👎👎 👉There are a lot of clutter in the room👀👎👎👎👎👎👎👎 👉Hygiene is very poor and dirty🤢🤢🤢🤢🤢🤢 👉As soon as I entered the room, there was a strong smell🤮🤮🤮🤮🤮🤮 👉The room is very dilapidated👎👎👎👎👎👎👎👎 👉Looking at the photo when booking is completely different 😡😡😡😡😡 👉The waiter said through WeChat that the room is the one you booked🤬🤬🤬🤬🤬🤬🤬🤬🤬 👉Being in the same phase are two different things😡😡😡😡😡 👉Why come to a Japanese-style room❓❓❓黐If the two wallpapers are very dirty, they must be Japanese-style❓❓❓🤬🤬🤬🤬🤬🤬🤬 👉The tatami is very dirty and has many stains🤢🤢🤢🤢🤢👉There is a coffee table on top of the tatami🤢🤢🤢🤢🤢🤢 👉Use a wooden pallet to step on and tie the tatami❓🤬🤬🤬🤬🤬🤬🤬🤬 👉The refrigerator is very dirty and smells bad🤮🤮🤮There may be snow cones left by the previous tenant in the refrigerator👎👎👎 👉The room is full of bed sheets and pillow bags👎👎👎👎👎👎 👉The waiter also said that they provide guests with beds😤😤😤 👉There is a thousand-year-old carpet outside the bathroom door that is very dirty and smelly🤮🤮🤮🤮🤮🤮 👉Half of the waterproof glue on the bathroom glass door has been removed🙄🙄🙄🙄🙄🙄 👉After taking a shower, if there is water on the floor, use the towel provided to spread it on the floor to absorb the water👎👎👎👎👎👎 👉The towels provided are also smelly🤮🤮🤮🤮🤮🤮 👉Toilet paper is provided and two packs of paper towels are provided👎👎👎 👉The bathroom is also full of clutter and dirty👎👎👎👎👎👎 👉The door is locked with a code🙄 but it is very unsafe😑Looking at the picture inside and outside the door, you can see that it is rotten👎👎👎👎👎👎👎👎 👉The projection screen is basically useless😡There are still many stains on it🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢 👉The guest was asked to give a deposit of ¥500. The waiter said that the deposit would be refunded at 18:00 when checking out the next day. After the time, the deposit would not be refunded. He also said that it would be delayed. I asked him why he refunded it immediately first. I felt that he was not responsible for not contacting me. Will refund😡😡😡😡😡😡😡😡 👉On the day of check-in, the only contact was by phone and WeChat conversation, and the guest was asked to wait at the door for at least half an hour. Because of the WeChat conversation, the guest was required to use his mobile phone to complete the formalities. He first gave the password and room number to the guest before he could enter. Room😤😤😤😤😤😤 👉Finally, when we entered the room, the bedside lamps 💡 were all on, and there was no light switch to turn them off 😤😤😤😤😤😤 👉Keep the lights on all night💡 👉Because I couldn’t find a second hotel to stay in that day😮💨, so I stayed one night😤😤😤😤😤 👉Basically I didn’t sleep well all night🤬🤬🤬🤬🤬🤬 👉Difference, difference, difference👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
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6/14
Response from Property: I'm sorry to give you a bad stay experience, but I still have to explain to other guests that this is indeed a Japanese tatami style. Because some guests have reported why there are no extra four-piece sets, we put them on the bay window. There are many business trips, so there may be some other items on display, but all this is to facilitate the guests' travel. If you mind, you can compare the surrounding housing prices with my home. Bath towels are provided. Cleaned and disinfected and paid disposable bath towels are provided, but you didn't ask the housekeeper, including the lights in the room are on the bedside table and can be turned off. Even if you don't know, you can ask the housekeeper. The housekeeper is on duty until 1 a.m. In addition, the standard of the room you booked is for two people. The aunt found that 6 bath towels and several toothbrushes were used the next day. You booked it for less than 400 yuan at the weekend price. I am also happy for you😊But I still have to remind you that next time you go to KFC, order two hamburgers, remember not to call 4 people to eat😀
Guest User
Featured Japanese-Style Room (Double bed)
Stayed in Oct 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 30, 2023
Just above the subway station of the Convention and Exhibition Center, convenient for crossing the harbor, high cost performance
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Guest User
Stayed in Oct 2023
Other
0 review
1.0/5
Posted on Nov 30, 2023
[Real photos and pictures] Facilities: Rare, dilapidated, roadside stall facilities? Service: No front desk, not a regular hotel, not a regular apartment. Cleanliness: As shown in the picture, there are piles of debris, like a woodshed? ? Location: winding and winding, dark corridors, old elevators, good business district, but poor here
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6/8
Guest User
Stayed in Apr 2024
Other
0 review
5.0/5
Outstanding
Posted on Apr 17, 2024
The location of the hotel is very good! The subway is not far away! It is very convenient to eat and shop around! The room facilities are complete! Electronic door locks, intelligent management! You can move in!
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Guest User
Stayed in Oct 2023
Couples
0 review
1.0/5
Posted on Oct 20, 2023
This is the worst hotel I booked in Shenzhen. The service is very poor. The room is small and dirty. It feels like entering someone else's room. The bed sheets and quilt covers are hung out to dry in the room. There are not enough bath towels. They also deduct money when you check out. It's really not good. I don't recommend it at all.
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Guest User
Stayed in Aug 2023
Other
0 review
1.0/5
Posted on Aug 14, 2023
The environment is very bad. #The hygiene is dirty and messy. There are a lot of sundries in the closet. #Room facilities. There is a lot of dust on the floor. The walls are moldy. The air conditioner smells moldy. There are even drinks left by the previous tenant. I suspect that it has not been cleaned. #The price-performance ratio is very low. The nearby hotels are better than this one. The check-out policy is very **
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6/8
Guest User
Stayed in Dec 2023
Other
0 review
1.0/5
Posted on Dec 25, 2023
The pictures are too different from the actual room. The bedding is all dark-colored and unhygienic. There is a strong odor. The air conditioner cannot heat the room and the quilt is thin. It is not suitable for staying in winter.
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jiateen
Featured Japanese-Style Room (Double bed)
Stayed in Sep 2023
Business travelers
78 review
5.0/5
Outstanding
Posted on Sep 10, 2023
Good location, the room is ok.
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Guest User
European-Style Featured Room (Double Bed)
Stayed in Oct 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 30, 2023
Clean and tidy, very warm, take-out is also very convenient, just ask the housekeeper to issue the invoice, the housekeeper is also very patient. Good reviews! I will stay here again next time I am on a business trip~
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Ballchichi
European-Style Featured Room (Double Bed)
Stayed in Oct 2023
Couples
14 review
1.2/5
Posted on Dec 16, 2023
Don't live there, don't live there, don't live there! ! ! ! Say important things 3 times. I made a temporary reservation at this hotel when I got off the plane in the early morning. I planned to stay for a few hours and then take the high-speed train back to Hong Kong when it was daylight, so I didn't have any expectations or requirements. But the apartment gave me the wrong room number. The room we were given was already occupied by a tenant. Not only did they wake me up, they also had to explain to us that they had paid. In the end, it took us almost half an hour to arrive with our luggage on our backs in the middle of the night. Room. The room was a bit dilapidated, so I ignored it and fell asleep. They also explained that they would not accept us after 1 o'clock. We placed the order at 12:54 and they took our order because they were considerate of us. But what does this have to do with giving the wrong room number? Ctrip customer service also said that someone would follow up for me and give me a reply, but it has been more than a month and they just gave me trip coins to appease me. I was just too busy to follow up on the status.
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Response from Property: First of all, I am very sorry for giving you a bad check-in experience. The apartment has only one address on the platform. That is to say, no matter who places an order, the platform will only send the same address, which is the room number. So the wrong room you said does not exist. I explained it in both Cantonese and Mandarin before you checked in, but you still didn’t understand. Next time, it seems that you have to find Dong Yuhui to make you understand. Secondly, whether it is the name or the introduction on the platform, I have stated that this is a rental apartment. The check-in time is written at the specified time. But since I have accepted the order, I will wait for you until after 1 a.m. You use the hotel check-in standard to exercise your right to check in. Then may I ask if you paid the corresponding room fee? My home focuses on high-quality and cost-effective business travel apartments. In this society with downgraded consumption, there are still many repeat customers. Energy is mutual. I am not very friendly, but I hope that you can be kind to each other next time and do not say bad things to hurt others.
Anonymous User
European-Style Featured Room (Double Bed)
Stayed in Sep 2023
Business travelers
1 review
1.0/5
Posted on Oct 14, 2023
This is the worst I have ever seen in my life. It feels like a bed in a warehouse. I didn't dare to stay there after seeing it. I didn't even have time to take pictures. I found a new hotel and will never stay in a hotel apartment again.
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Response from Property: Of course, you can't refund for the reason you gave for checking in on the same day. My family runs an apartment B&B, not a vegetarian restaurant. But I'm sorry to give you a bad check-in experience. But from your tone, you sound quite young. Don't use rhetoric randomly. What do you mean by this life? Amitabha, don't talk nonsense, your family will be sad.
Guest User
Stayed in Sep 2023
Other
0 review
5.0/5
Outstanding
Posted on Sep 15, 2023
The service is very good, the room is clean and comfortable, the customer service is very satisfactory, and the location is very convenient! I will stay in this hotel next time I come to Shenzhen
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