Guest User
May 23, 2024
I have been staying at the Center Point Hotel in Shillong for the past three days and would like to provide some feedback on my experience. While the hotel itself is impressive, and the rooms are comfortable and well-maintained, I have encountered significant issues with the Food and Beverage staff. Unfortunately, the F&B staff have been consistently unresponsive and often ignore requests. This has been the case during both breakfast and dinner services. Whenever I ask for something, their initial response is almost always a flat "no," without any attempt to accommodate or explain. I believe that attentive and courteous service is a critical component of a pleasant stay, and this has sadly been lacking.