To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.4
Cleanliness4.7
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All reviews(488)
Positive reviews(474)
Reviews with photos/video(262)
Relaxing hot springs(135)
Nice sea view(80)
Awesome rooms(80)
Classy environment(63)
Tasty food(41)
Convenient location(35)
Well designed(22)
Close to scenic area(8)
Negative reviews(14)
Ching Wai
Superior Twin Room with Open Air Bath and Ocean View
Stayed in Sep 2024
Couples
6 review
4.5/5
Great
Posted on Oct 17, 2024
Excellent sea view, services and onsen facilities. Very nice offering drinks, snacks, ice bars and noodles in different times.
Nemoto Hidetoshi
Superior Twin Room with Open Air Bath and Ocean View
Stayed in Aug 2024
Family
21 review
5.0/5
Outstanding
Posted on Sep 26, 2024
This hotel is one of the best traditional onsen hotels in Shirahama area. It's a little aged but very warm. We booked a bigger room with the seaview. The view was awesome. There are 3 private onsen huts which you can enjoy with your loved ones with privacy. We had our best onsen experience in this trip.
Guest User
Standard Room with Tatami area with Open Air Bath and Ocean View
Stayed in Jun 2024
Family
14 review
3.7/5
Posted on Jul 19, 2024
The sea view room was great, very clean and tidy, beautiful and comfortable, private outdoor spring in the room, excellent for staying in the room. However, the meals were very disappointed that were unexpected to cost about US$600 for a night including dinner and breakfast for 2 adults and a kid. In particular, the foods for my kid were unacceptable for this price. The restaurant was not clean and the staff were not attentive.
We booked the room through Trip.com and mentioned we have a 9 years old kid with us. The staff said they have no such record and required me to prove. Luckily I have the booking record in my App and showed them we did. Then, they said it should be the problem from Trip.com. And then, they said ok and would cost 25000 yen extra for my kid. I accepted, and then they said they could not provide an extra bed for my kid and reduced the cost to 20000 yen, and I also accepted. As a customer, I felt this was not attentive and not polite to request me to prove I had mentioned a kid for the booking. That’s all fine, but the quality and taste for the meals were really unacceptable at this price range, the breakfast was horrible. At last, my case wasn’t a communication problem because the staff who talked to us wasn’t a Japanese and was a native English speaker. Anyhow, the facilities and the room of this hotel were excellent, but the meals and services were not worth for this price.
Guest User
Standard Room with Tatami area with Open Air Bath and Ocean View
Stayed in Nov 2024
Couples
1 review
3.0/5
Posted on Dec 11, 2024
sofa so good
Pui Hee
Standard Room with Tatami area with Open Air Bath and Ocean View
Stayed in May 2024
Couples
10 review
4.5/5
Great
Posted on Jun 24, 2024
What a delightful experience! The well-maintained condition of the entire hotel, down to every last detail, is truly impressive.
SkyTypeR
Superior Room with Tatami area with Open AIr Bath and Garden View
Stayed in Nov 2024
Travel with friends
1 review
3.2/5
Posted on Dec 25, 2024
Facilities a bit dated, although still very clean. The free drinks, snacks, and ramen are a pleasant surprise. Food is ok, not too impressive for the price range of this resort. Too many tourists often crowded and noisy in common areas, hard to be relaxed and in zen.
Guest User
Standard Room with Tatami area with Open Air Bath and Ocean View
Stayed in May 2024
Couples
2 review
4.7/5
Amazing
Posted on Jun 8, 2024
Service is perfect!
The hot springs are good with private hot springs available for use without booking.
Satisfactory dinner.
Amazing view and breakfast.
Guest User
Double Room with Shower Booth and Ocean View
Stayed in Oct 2024
Solo travelers
5 review
3.5/5
Posted on Nov 29, 2024
- nicely designed and well maintained hotel, very quiet
- away from the Main Street, not very convenient, shuttle bus is very limited, only two in the morning to the train station, you have to book in advance
- no gym or pool or a la carte restaurant options
- great ocean view from the room, lobby and Onsen
- service was subpar, the onsen floor was slippery, I fell and injured my hand and feet, had two medicated plasters from the reception and that was it
- lots of people were taking photos in the mixed bath onsen???
Tin chun justin
Standard Room with Tatami area with Open Air Bath and Garden View
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Very satisfying with everything, great hospitality, nice rooms, onsens are nice also
Guest User
Standard Room with Tatami area with Open Air Bath and Ocean View
Stayed in Oct 2024
Family
8 review
5.0/5
Outstanding
Posted on Nov 8, 2024
Excellent service with good breakfast, the view from the room is gorgeous
Guest User
Standard Room with Tatami area with Open Air Bath and Ocean View
Stayed in May 2024
Travel with friends
1 review
4.5/5
Great
Posted on Jul 3, 2024
Very nice room with good veiw! Beautiful atomsphere with modern and traditional style perfectly matched. Good hot spring. Good serive.
Guest User
Standard Room with Tatami area with Open Air Bath and Garden View
Stayed in Apr 2024
Travel with friends
20 review
5.0/5
Outstanding
Posted on May 27, 2024
5 star overall but if you are a regular to onsen hotel this is not too notch! Just reasonable in terms of what you pay . Food could have been better
Jayasaurus
Standard Room with Tatami area with Open Air Bath and Ocean View
Stayed in Sep 2023
Couples
6 review
4.2/5
Very Good
Posted on Oct 21, 2023
Close to wonderful sightseeing spots. All within walking distance.
We have a private onsen in room with seaview. It was nice. There were a few hair in the room tho…
The shared private bath is also nice. No booking is needed just walk-in. First come first served.
Didn’t went to the public as tattoo is not allowed.
la.fenêtre
Deluxe Bungalow With Tatami Area, Open Air Hot Spring And Ocean View
Stayed in Sep 2023
Couples
2 review
4.7/5
Amazing
Posted on Oct 14, 2023
Great view and wonderful onsen. The only disappointment is the food, the price for the dinner definitely not worth the price, rather to spend it at toretore market to eat style fresh. The Japanese’s style breakfast also just so-so🥺
Phelps
Deluxe Bungalow With Tatami Area, Open Air Hot Spring And Ocean View
Stayed in Feb 2024
Couples
12 review
5.0/5
Outstanding
Posted on Jun 26, 2024
I recently had the pleasure of staying here, and I must say their service was exceptional. From the moment I arrived, the staff greeted me warmly and went above and beyond to ensure my comfort. The attention to detail and personalized care were truly remarkable. The rooms were immaculate, and the amenities provided added to the overall experience. I highly recommend to anyone seeking a memorable and delightful stay.