Hotels near Eastgate Plaza Shopping Center, Shreveport

Upon checking in I found there were no double rooms left on the first floor and no elevator, my senior mother was stuck attempting the stairs for the duration of the trip....the front desk person's version of assisting was ”getting us a room close to the stairs so we could park by the stairs”. He proceeded to act as if I was going to leave because there wasn't a room. I could've gone nextdoor but I would have been out $120/night plus the $70 I had already paid. Very disappointed, when I booked I didn't have the option for an ADA double room. We were also not informed of checkout time nor breakfast options...it says they offer breakfast but there is no space for it as the whole reception area is just a big empty room. The beds are ok but very worn, sheets were stained with what appeared to be ink stains. Nothing was plugged in when we arrived in the room and there was no alarm clock or clock radio. Also there was an ironing board with no cover and no iron. The room was VERY dirty, made the mistake of walking barefoot in the room right after we arrived and my feet were black. Went to wash off only to discover there were no washcloths nor was there are bath mat. We had a regular towel and a hand towel. We had issues with the fridge as the only outlet available was the one that was controlled by the switch near the door. The outlet was wired with the constant on top and the switch controlled on the bottom....guess what if the fridge was plugged into the top nothing could be plugged in below. While trying to sort this out I made the HUGE mistake of moving the fridge, what I found was absolutely revolting, mixed in the grime, dirt, and lord knows what else was two plastic tampon applicators not in a wrapper. I can not say if they were used or not as that was something I was NOT getting near. The entire time in this room I felt disgusting and unclean. Even the shower was gross. The standard yellow orange La Quinta shower curtain was black across the bottom from the mold. For a hotel that has been ”renovated” and I use that term loosely this was terrible. I feel that this hotel is in a perpetual renovation and like other travelers have to access the owner....is it time to cut your losses?

The hotel recommended by a friend is very good. Hilton is the best choice in the United States. It never disappoints me. I will stay at this hotel next time I have the opportunity to go to Shreveport.

Great room but it was overbooked. So they canceled our reservation and we ended up paying a higher rate. I would give the hotel a five out of four I will give your service a one out of five. Your rates very deceptive because the hotel was overbooked by your company so hotel cancelled your reservation and we got charged a much higher rate. The only room available was not appropriate for our party. It was embarrassing! I would hope that Trip.Com would make it right with this customer.

We stayed overnight and thoroughly enjoyed our room. It was very large and luxurious. It even had a great view of Bossier City and nearby Shreveport. The room is extremely attractive and comfortable. We highly recommend it. We are not gamblers, but our local friends tell us that Margaritaville provides an excellent ****** experience.

Upon arrival when we went to room. Toilet was not clean. We did complain the next day and it was taken care of. Also daily cleaning as well as towels were not done. I was advised that we needed to notify them and I feel like for over 200.00 a night this should be a given Even though we did notify them the next day it was also not done. Stains on chairs and doesn't look like it is maintained. Bathrooms should have bars to hold onto while showering and shower surface did not have antifall on the bottom. Very dangerous for seniors. Power went out on our last night due to storms. No generators !! I understand that losing power is not their fault but I cant understand why they don't have generators. This is not what I expected from a Hilton !