Holiday Inn Express Shrewsbury

A lovely hotel with a beautiful view and very quiet area for a good night's sleep. The beds are very spacious and comfortable; the best night sleep I have had in a long time. A great size shower with a seat to suit guests with accessible needs. The shower products smell great and leave your skin feeling smooth. The breakfast was very nice with many different options. I opted for a hot breakfast which was buffet style with unlimited apple and orange juice. The night light was perfect for late night reading. I would definitely come back

Clean, comfortable mattress, quiet, perfect location, free carpark, breakfast included, very happy customer here :)

Good place,good customer service and yummy food,near the center,the room is clean Will come again soon.

Spacious Hotel. Room wasn't to standard, Bins hadn't been changed by housekeeping, as well as hairs within bedding. Dusty floors and carpets which had apparently been deep cleaned the week prior. Bed Extremely uncomfortable as made up of 2 single springed matresses.

staff good food very good very comfortable hotel

Is good

always enjoy visiting this place. normally excellant, but this time not so much. Cons for this visit -Room allocated hadn't been cleaned, given another and the bathroom really needed sorting. Grouting out of the tiles on the floor and tiles slightly lifted. could've caught foot on them. toilet was slightly stained and the door of the shower had dirt across the bottom of the door. Wasn't happy that l heard staff moaning about the fact they were short staffed after a complaint room was not clean.

Have never written a review before but after staying here for one night, wanted to leave an honest review. This was not a cheap stay either for a family of 4. We arrived late at night after travelling from London with our two young children as a stop over on our return back to Scotland. We had booked a family room and upon arriving in the room, found that a bed had not been set up for our children. There is no phone in the room to call reception so my husband had to go down stairs to inform staff at front desk that the sofa had not been set up in the room. A member of staff came up and set up the sofa bed for the children. The sheets and bedding were all clean, however the room itself was very tired with damp on the wall and bubbling wall paper. There were stains on the wall too. We stayed in room 121. We were exhausted after travelling for 2 and a half hours so went straight to bed as soon as the bed was made up. This was around 10.45pm. In the morning, I went for a shower to discover that the light was off in the shower unit- having no phone I could not report this to reception. The water would go absolutely scalding hot. It was hard to see the taps for the shower and what each did and they were very stiff. The shower had black mould around the shower door. I had to stay in the shower with my children in order to quickly turn the shower away when it went too hot. Changing the temperature in the shower did not seem to help. At breakfast the staff were friendly and helpful however the cooked breakfast was very dry and bland. We came down at around 8.45am and breakfast finished at 9.30am. A member of staff came over who was very friendly and bubbly and gave our two boys a welcome pack. I then reported the shower problem and was asked if we were staying another night- we weren’t. Nothing further was then done about this. Lift up to rooms shook as you went in and made funny noises. Staff who were on duty in the morning were very nice and chatty however I would not say that this was a family friendly hotel. Food was not great and room was not Holiday Inn standard at all having stayed at a few on our holiday to England over the last week. The sofa bed our children slept in was not very safe as it had large metal parts sticking out that our 5 year old hurt his back on. Doors in other rooms did not have soft close which meant early in the morning there were doors banging as guests went for breakfast. We reports issues but nothing done about it. Definetly will not be staying again. Please see photos.