Neo+ Waru Sidoarjo by Aston Reviews
Neo+ Waru Sidoarjo by Aston
Jl. Jenderal S. Parman No.52 - 54, Krajan Kulon, Waru, Kec. Waru, Kabupaten, Sidoarjo, East Java, 61256, IndonesiaView Hotel Details
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Neo+ Waru Sidoarjo by Aston Guest Reviews
4.5/5
Great
219 review
Verified reviewsLocation4.5
Amenities4.3
Service4.6
Cleanliness4.5
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All reviews(219)
Positive reviews(216)
Reviews with photos/video(65)
Awesome stay(49)
Clean and tidy(33)
Great service(27)
Awesome rooms(15)
Great location(9)
Convenient location(9)
Delicious breakfast(6)
Negative reviews(3)
EnglishBreakFastt
Superior Room
Stayed in Jul 2024
Travel with friends
10 review
Outstanding
Posted on Jul 24, 2024
Its nice hotel to stay, and i really love this hotel so far amd ita good
Yoong
Superior Room
Stayed in Jun 2024
Family
4 review
Posted on Jun 23, 2024
The rooms are dirty, sheets are dirty too, and on the first day when all 5 rooms checked in, there are practically black water poring out from the taps, the showers and the bidets. We caught few cockroach nymphs in few of the rooms.
There are not much around the hotel but thatโs predictable as itโs near to airport.
Lady at reception quoted me 250,000 rp for hotel transfer for all 11 of us. On the day before, another guy then told me it should be 500,000 rp. I felt a bit ripped off.
Response from Property: Regarding the problem of dirty rooms and cockroaches, we have followed up with the relevant team and also the pest control vendor to ensure that this does not happen. There was water problems at that time, there was maintenance on our pump system so the water quality was not good, but we immediately resolved this right away. Meanwhile, the car rental that we offer at a price of 250,000 is for delivery to the airport using by Avanza car, with a total of 11 guests we recommend using a Hiace or Minubus at a rate of 500,000. We apologize if there was a misunderstanding regarding the delivery from our staff which resulted in your inconvenience. and we hope you will stay at our hotel again on your next visit.
Daanz
Superior Room
Stayed in Aug 2023
Solo travelers
1 review
Outstanding
Posted on Aug 24, 2023
Nice hotel,bersih staff ramah
Response from Property: Thank you for sharing your experience of staying with us. We are happy that you got the best service from us. We look forward to welcoming you back to our hotel.
Rahayu_01
Superior Room
Stayed in Jul 2023
Booked for others
13 review
Very Good
Posted on Oct 5, 2023
For rest ๐
Nanoooo
Superior Room
Stayed in Apr 2023
Solo travelers
4 review
Very Good
Posted on Jun 18, 2023
Perfect Place to stay a while.
KenFong__
Superior Room
Stayed in Aug 2023
Couples
9 review
Outstanding
Posted on Aug 20, 2023
The hotel really nice, if I come again, I will book this hotel again.
Anonymous User
Superior Room
Stayed in Jun 2023
Family
1 review
Posted on Jun 24, 2023
For transit hotel its ok...parking is huge, water refill is nice
Response from Property: Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again
SnowyKitten
Superior Room
Stayed in Dec 2023
Solo travelers
30 review
Very Good
Posted on Dec 29, 2023
Spacious room and comfortable
wahyudin2281
Superior Room
Stayed in Jan 2023
Business travelers
15 review
Very Good
Posted on Mar 22, 2023
If you wanna stay near airport at the same time near bus station and not in the central city, this hotel is a good choice
Response from Property: Thank you for the review. besides being close to Bungurasih Terminal and Juanda Airport, our location is also very strategically close to Surabaya and Sidoarjo as well as Trans Icon Mall (new mall in Surabaya). See you on your next visit.
Anonymous User
Superior Room
Stayed in Apr 2023
Travel with friends
372 review
Outstanding
Posted on Apr 17, 2023
Good location, good service, good hotel, good experience, good all
Response from Property: Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hotel Neo+ Waru Sidoarjo
Anonymous User
Superior Room
Stayed in Apr 2023
Couples
121 review
Outstanding
Posted on May 2, 2023
Good hotel, good service, good price, good experience, thankyou
Response from Property: Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again
Oddy mohamad
Superior Room
Stayed in Dec 2023
Family
1 review
Very Good
Posted on Jan 20, 2024
Everything is good
Rani F Febriyanti
Superior Room
Stayed in Mar 2023
Business travelers
2 review
Outstanding
Posted on Mar 21, 2023
It's always a pleasant stay in Neo+ Waru.
Response from Property: Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Guest User
Superior Room
Stayed in Jul 2022
Booked for others
1 review
Posted on Jul 25, 2022
Reception desk didnt use a mask amd i think the health protocol was horrible. The room was quite good , nice bed. The staff wasnt nice and kind and. This was my first experience seeing hotel employees did not use mask since the pandemi.
Response from Property: Dear Guest....Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.The issues you had with the health protocol will be looked into and we will do our best to rectify the issue(s).We hope you will give us another chance to prove to you our standards of service and the reason why we are the number one independently owned hotel management company in Indonesia.
Ajwad Traveler
Neo Room 1 King bed
Stayed in Sep 2022
Couples
5 review
Posted on Oct 27, 2022
I found spiders in the room, and they didn't change bed sheet in everyday
Response from Property: Dear Ajwad Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.The issues you had with the Spiders, and Bed Sheet will be looked into and we will do our best to rectify the issue(s).We hope you will give us another chance to prove to you our standards of service and the reason why we are the number one independently owned hotel management company in Indonesia.