Koncept Hotel Benedikt

I was in this hotel in 2020, and other times before, I always liked so I decided to come back again for this time, well probably the last one. Arrived, there's no anymore the reception, so it's completely automatic the check-in, which I can accept if I could be informed before, in front of the door I was without a battery of my phone so I couldn't download the APP necessary to enter, I waited for someone else to open the door (I didn't receive the passcode to open the door even). Finally, I could enter (open my computer to check the reservation), I got the card pretty smooth, I reached my room and there were 2 beds, I asked for one king bed and in my confirmation was indicated but as no reception, I couldn't get a different room. the room is the same as in the past, cozy and very clean but everytime I used the shower, the water went out and the floor was complete cover by water I checked wifi and it didn't work at all in the room, I had to go downstairs on the first floor to have the connection and sit down on the stairs, also here, without reception, I couldn't ask for support.

right in the middle of Siegburg - close to train and bus station - perfect.

Arrived to find I couldn't get in, despite the given door code...and no staff anywhere to help. Phoned the helpline to be told the door was broken but I could access the hotel through the restaurant next door..but had to wait an hour til it opened!! Room was very spartan..no fridge, no safe..not even a bottle of water for what was not a cheap priced room. Would not recommend and won't be using this hotel chain again despite its location close to the station.