The Moon Residence & Spa Reviews

The front desk was very welcoming and accomodating. The room was very spacious and comfortable. The pool area was nice for relaxing in the sun. A very convenient location. Would recommend if staying in Siem Reap.

Great service (the welcome cold lemongrass tea and cool mint towel when we arrived was a nice touch) at this hotel! Pool is nice and the breakfast was decently good. Only complaint about the room comes down to the shower with extremely low water pressure, which made it hard to wash hair, etc. The staff is very helpful…on our last day they assisted in booking a car for us to Sihanoukville and prepared a pre-made breakfast book as we would leave super early the next morning. I recommend this hotel without hesitation!

First day, I gave my laundry. They said next day afternoon. They were not ready the next day. They said the dryer was broken so all my clothes were wet. This was an outside service that they use. So I asked for my wet clothes or to send it to a different outside service. Every day only large bath towels were provided. No hand towels or small towels. I had to asked for them every day. And they would only give one small towel even though my room was for two adults. The rooms are large, but dirty.. covered in spiders and spiderwebs. The floors are dirty, not cleaned well. For the price, it should have better service and be cleaner. Also, the hot water barely works. Some times doesn’t work. If it does work, it takes at least 15 minutes for the water to get warm. Their guide and booked tour is not good, don’t book through the hotel. You can just book a grab for cheaper. Pool is nice, but doesn’t get a lot of sun and the chairs are dirty.

Very nice hotel. Nice pool & very friendly & accommodating staff.

Lovely property, easy to walk to Old Market and Pupstreet

Very nice quiet hotel colonial style looking. Huge rooms with all facilities. Sweating pool worth to visit and chill around. Can book a sunrise tour to Ankor Wat on reception desk, stuff always happy to help. Would suggest to buy a proper coffee machine for all time use :)

place was nice and rooms are quite spacious the whole experience was really great , humble people

Beautiful bulging with cozy rooms. Helpful service.

Great staff , beautiful garden and swimming pool!

All was well

Very nice hotel

The room uses old air conditioners that are not cold and make loud noises. The bathroom is normal and the walls are a bit military style. There are also few hangers and especially if you put it in the wrong room without breakfast, if you want to cancel and rebook, it won't let you. Breakfast food is not diverse and not suitable for taste.

It is a small and pretty hotel. It was originally scheduled for 2 nights, but was extended for 2 more days. A reasonably sized swimming pool and a nice atmosphere around it. The staff are very friendly. Next time I come back to Siem Reap, I will stay here again.

Very nice hotel, the service at the front desk is very good, and the environment is also good