Cheathata Cta Hotel Siem Reap Reviews

Response from Property: Dear Valude Guest,Thank you for your feedback regarding your recent stay. We are pleased to hear that our front desk staff provided you with friendly assistance and helpful sightseeing itineraries at reasonable prices.We appreciate your caution regarding the presence of lizards on the balcony. Your awareness of this matter is valuable, and we will ensure that future guests are informed about it as well.Should you have any further concerns or require assistance, please do not hesitate to reach out. We hope to welcome you back in the future.Best regards,Cheathata Management Team

Response from Property: Dear Esteemed Guest,Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed our hotel and found the rooftop pool to be both nice and clean. Our staff takes great pride in providing attentive and helpful service, and we appreciate your recognition of their efforts. Additionally, we are pleased that our convenient location near Pabstreet met your needs. We look forward to welcoming you back in the future.Best regards, Cheathata Management Team

Response from Property: Dear Esteemed Guest,Thank you for bringing your concerns to our attention. We sincerely apologize for the condition of the room you experienced during your stay. It is unacceptable that you found the space unclean and not up to our standards.We take cleanliness very seriously, and your feedback will be addressed with our housekeeping team immediately to ensure that such oversights do not occur in the future. Your comfort and satisfaction are our top priorities, and we work to rectify these issues.Please let us know if there is anything else we can do to make your future stay more pleasant. Best regards,Cheathata Management Team

Response from Property: Dear Value Guest,Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the hotel's location convenient and enjoyed the friendliness of our staff. Your comments about the dim lighting in the bathroom have been duly noted, and we will address this issue to enhance our guests' experience. We appreciate your insights and hope to welcome you back in the future.Best regards,Cheathata Management Team

Response from Property: Dear Esteemed Guest, Thank you for bringing the issue of the musty smell in the lobby to our attention. We take such concerns seriously as they impact the comfort of our guests.Upon investigation, it appears that the odor may be originating from the bathroom facilities nearby. We are currently addressing this matter by conducting a thorough inspection and cleaning of the area to eliminate any sources of unpleasant smells.Regarding our domestic hotel standards. We strive to meet and exceed all industry benchmarks to ensure a comfortable and enjoyable experience for our guests. Our commitment to quality is reflected in the meticulous attention we pay to every aspect of our operations, from service excellence to facility maintenance.We sincerely apologize for the inconvenience you experienced regarding the early check-out notification. Our standard check-out time is indeed set for 12:00 pm and you have to inform us about your late check-out time even we offer complementary late check-out until 2.00 pm. We appreciate your feedback, as it helps us improve our service. We will address this issue with our staff to ensure that it does not happen again in the future.Best regards,Cheathata Management Team

Response from Property: Dear Esteemed Guest,Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient, with easy access to nearby restaurants and shops while still enjoying a peaceful atmosphere. It is also gratifying to know that you appreciated our services and the effectiveness of the central air conditioning. Your satisfaction is our priority, and we look forward to welcoming you back in the future.Best regards,Cheathata Management Team

Response from Property: Dear Valude Guest,We appreciate your comments about the cleanliness and comfort of our accommodations. We acknowledge that some of our internal facilities may be in need of updates, and we are actively exploring options for improvements. We are glad to hear that you enjoyed the convenient location, particularly your proximity to Bar Street. Your insights are invaluable to us as we strive to enhance our guests' experiences. We hope to welcome you back in the future.Best regards,Cheathata Management Team

Response from Property: Dear Valude Guest,We sincerely apologize for the inconvenience you experienced with the air conditioning in your room. We understand how important a comfortable environment is for our guests, and we regret that we fell short in this instance.We are pleased to hear that you were able to change rooms. Our team strives to ensure that all our guests have a pleasant experience, and we appreciate your understanding as we addressed the issue.Thank you for choosing our hotel. We hope to have the opportunity to welcome you back in the future.Kind regards,Cheathata Management Team