Fairfield Inn & Suites Silao Guanajuato Airport

The hotel is good, the room is clean, the housekeeping staff are friendly, and the breakfast is delicious. However, I booked a room with a kitchen, but there were no cooking utensils such as a knife, cutting board, or pot. When I requested a knife for cooking, I was given a meat-cutting knife instead.

I requested a Factura (a type of travel document) when I checked out. I was told it would arrive by email in 5 minutes, but two days have passed and I still haven't received it.

The property location is great close to shopping plaza close to airport hospital next to it very convenient very clean breakfast and customer service very good and helpful I just didn't like they don't include shuttle service to airport without a fee I was counting on that since I didn't rent a car at this time

DID NOT HAVE HOT WATER!! My wife and I spent one night to rest and relax before our flight. We decided to pay for this hotels expecting a better experience, sadly could not take a decent hot shower as no hot water was on our room. I called the reception desk but just offered me to take me to other rooms until I find one with hot water. They never offered any kind of compensation for our bad experience. They charge a higher tariff compared to other hotels around and we did not expect this poor service. The room was OK as well as the breakfast. REVIEW OTHER HOTELS AROUND BEFORE BOOKING HERE, you might find a better experience for half the cost.

We booked with Bonvoy points due to a 5:45 am flight. Arrived in the afternoon and was surprised at how nice the lobby was - it even had a bar! Fanciest Fairfield inn that I’ve been in. Checkin was a breeze, even with a cat. We had to pay a $500 peso fee ($25 USD) and it was quick. They even offered a comp airport shuttle at 3am. The room (509) was clean, and we even had a balcony. Here’s where it gets weird. The “balcony” was a concrete area with 7-foot high walls. On the other side of the wall was some sort of food court atrium. It was a Friday afternoon/evening so we heard constant music and occasional happy hour screams, laughter and cheer. Normally I wouldn’t care, but we planned this hotel stay so we could go to bed super early because we had to wake up at 2am. The music didn’t stop until 9:30 pm. Also, the key only worked for the 5th floor, but the ice maker was on the 6th floor. So I had to enlist the help of two housekeepers to get me to the 6th floor. I would only stay there again if I could be guaranteed a hotel room on the even side of the hotel. The rooms facing the interior atrium are not appropriate for those needing a peaceful night’s sleep. This hotel stay was a GITSIP - Great in Theory, Sucks in Practice.

Only one elevator is working and it always gets stuck. We had to take the stairs up and down few times. The city view was a curtain with a city photo on it, LOL. The view from the window was horrible; it was concrete walls and dark (false advertisement).

Just to my previous review and reply by Director General Sierra, I will NOT ever be returning to that are in the world in my lifetime, a solidified guarantee like no other. You knew we had an early flight and you chose to show up at 8:20am. It is also inconceivable to me that no person on the property at the time has access to that office of yours. That's just inane planning and management. You know my address, and you have my Kindle. At this point, send it at your cost or enjoy reading on my wife's Kindle. The ball is in your court Erika...