Extended Stay America Suites - Los Angeles - Simi Valley

The room smelled like dirty feet. Carpets need to be replaced r cleaned.

False advertising all the way around. They said fully stocked kitchenette. You had to ask for everything: dishes, silverware, coffemaker, coffee. We did not need pots or pans, but the staff member said he could only give me dishes if he had them. The staff gave us a dish rack with the minimal dishes, but no dish soap. When asked about the free breakfast offered, the staff said they didn't offer it. Another patron in the lobby told me they did have oatmeal packs (only 1 flavor) and a packaged muffin on the table in the lobby in the morning. The room had 4 lamps. 3 of the 4 had no bulbs or didn't work. Only 2 of each bath, hand, wash cloth towels. When we were leaving with a full bellhop luggage cart and no way to open the doors (no accessibilty door opener - my husband is in a wheelchair. The staff never came around the counter to offer helping with the door. A patron saw us and helped. We travel a lot and have never had such a disappointing stay. Needless to say, we will never stay at an Extended Stay America again.

Good deal

I was pleasantly surprised that I was placed in a room with a bench seat in the shower stall. I am getting around with a cane, and the staff noticed. I was able to wash my feet comfortably.

Everything was fine with the stay except for I needed to check in late. My wife called the hotel to let them know. They said that reservations automatically get canceled at midnight. I ended up arriving after mi night like I told them. They had to figure a way to che k me in. The staff was nice about it, but after driving 8 hours and then having to deal with this was not great a great experience. I would recommend people not stay here, if you have to arrive late.

******* describes included services as included breakfast. A coffee station doesn’t count as breakfast! The entire hotel smelled bad and there was no necessities like a lot of hotels have. No ice machine, hair dryer, shampoo and conditioner in rooms. The microwave was broken in our room and no soap to wash dishes.

Property was what I assumed it would be. Great value. The staff was super helpful and very courteous, from check in to other questions I had, they were always super helpful. Thank you.

Generally speaking everything is average at this place except the WiFi speeds which are below pathetic. You could get faster connections back in the late 90’s. Terrible. I measured 380kbps peak download speed, averages of 270kbps.