rs018
November 21, 2021
Hi After my two visits to your resort, I want to share my feedback as follows :- 1. There were NO bath towels kept in villa, we came to know when my family member went to shower. There were no hand/face towels given either. 2. Tea tray - There was no spoon kept in villa nor in executive room to use in making tea, without spoon how difficult it is to make tea, you can understand I had highlighted this in my first trip itself but still the same thing happened again in our second trip which was very dissapointing to us. We had to ask for such basic thing. Further the tea bags are given loose and in villa most of them were already moist and couldn't be used.so we used our own brought tea tray. 3. When it rained and we had reached resort from outside, there was only one umbrella at resort so it took almost 30 minutes for us 4 members to reach our rooms due to only one umbrella. 4. As we travelled with our Aaji, so realised that your resort is not senior citizen/specially abled people friendly, my Aaji had a very tough time in reaching to rooms especially during rain time. Pls do something about it. 5. Your staff is courteous and they try to help in their best capacity especially Saurabh who gave his slippers to my aaji so she could walk while it was raining to reach her room but your amenities of villa and executive rooms has no difference which was dissapointing for us. 6. Since it's wooden structure, regular insect spray is required as we observed some crockraches and a very big spider which scared us a lot Overall this second trip wasn't pleasant one,my whole purpose of sharing this genuine feedback to help you improve your amenities and overall service so your future guests may have a pleasant stay. Thanks