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Four Points by Sheraton Singapore, Riverview

Four Points by Sheraton Singapore, Riverview

4.6/5534 Reviews
Singapore River
This is not the first time I have stayed in this hotel. But this time around, its a bit disappointing. The check-in time stated is 2pm. I reached the hotel around 3pm with my son. I was told that the room is not ready yet and was told to wait at the dining area and once the room is ready they will look for me and let me know. At the same time, I was given a coupon for a complimentary drink. When I was at the dining area, I realized that the coupon is only valid for ONE drink. I am upset that the hotel could not afford 2 drinks for me and my son. That is really upsetting. I waited until 3.30pm and no one came. I have to go back to the reception to check if the room is available. Only then did they give me my room key. I am not a petty person but this is not some 2 star or 3 star hotel and I am not expecting this. I am not coming back.

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