Pullman Singapore Hill Street Reviews
Pullman Singapore Hill Street
1 Hill Street, 179949, SingaporeView Hotel Details
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Pullman Singapore Hill Street Guest Reviews
4.4/5
Very Good
252 review
Verified reviewsLocation4.5
Amenities4.4
Service4.2
Cleanliness4.6
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All reviews(252)
Positive reviews(237)
Reviews with photos/video(71)
Easy to get around(36)
Small room size(18)
Close to metro(17)
Great swimming pool(14)
Convenient for shopping(11)
Friendly front desk staff(10)
Loved the view(9)
Many amenities(7)
Negative reviews(15)
Guest User
Deluxe Room, 1 king bed, rain shower
Stayed in Aug 2024
Family
2 review
Outstanding
Posted on Sep 1, 2024
Fantastic hotel, amazing location and fit out is so trendy! Hotel has two swimming pools, next to reception and on roof top great for kids.
Response from Property: Dear Guest,We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day!Our team greatly appreciate reading about your experience, especially the part where you mentioned our hotel was fantastic and trendy. It's what we live for – making our guests smile!We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge!Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling!Cheers, Mazen Abilmona General Manager
Guest User
High floor Executive Room, 1 king bed, rain shower, Executive lounge access, Bay view
Stayed in Jul 2024
Business travelers
13 review
Posted on Jul 30, 2024
8days stay in Pullman，first 3 is suite and later 5 days in mbs view room. hotel is very new and hard working staff in breakfast and executive lounge. BUT STILL NOT MATCH THE AVERAGE LEVEL OF Pullman, I'm a global traveler stayed with Pullman many times. 1. reception hang up my phone when i ask for late check-out and used unproper and undecent word in Chinese "I'll do no further concession "(我们不会让步). suggest to improve both mandarin and english speaking using proper serves language will make guest relax and chillout…not to mention Singapore is Chinese speaking country.2. the fake firealarms should have a written or face to face explanation in person at breakfast or reception.
Response from Property: Dear Guest,Thank you for sharing your recent experience with us. We appreciate your detailed feedback and are glad to hear you found our hotel new and our staff hardworking in both the breakfast and executive lounge areas.I’m sorry to learn that your experience did not meet the high standards you’ve come to expect from Pullman hotels. I apologize for the inappropriate response you received regarding your request for a late check-out. We understand the importance of clear and courteous communication, and we will be addressing this issue with our team to ensure that all interactions are handled professionally and respectfully in both Mandarin and English.Additionally, I regret that the issue with the fire alarms was not communicated effectively. We understand how unsettling such events can be, and we will work on improving our communication process to provide timely and clear explanations during such occurrences.Your feedback is invaluable in helping us enhance our service standards. We are committed to making improvements based on your comments and hope to provide a more seamless experience on your next visit.Thank you once again for your feedback and for choosing to stay with us.Best regards,Farah DinahGuest Services Manager
Anonymous User
Deluxe Room, 1 king bed, rain shower
Stayed in Jul 2024
Travel with friends
5 review
Outstanding
Posted on Jul 28, 2024
Good location, building was rather small and compact. A good variety of breakfast
Response from Property: Dear Guest,We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day!Our team greatly appreciate reading about your experience, especially the part where you mentioned our breakfast variety was good. It's what we live for – making our guests smile!We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge!Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling!Cheers, Mazen Abilmona General Manager
Thhhh
Deluxe Room, 1 king bed, rain shower
Stayed in Jun 2024
Family
4 review
Amazing
Posted on Jun 11, 2024
Everything was good apart from one staff at the reception acting like we owe him money when we redeem the free drinks as Accor member. Other than that, the whole stay was pleasant.
Response from Property: Dear Thhhh,Thank you for bringing this matter to our attention. We take all feedback seriously and are committed to addressing your concerns promptly.We are currently looking into the issue you've raised regarding redeeming of your welcome drink voucher and will investigate it thoroughly to better understand what happened.Our goal is to ensure that all our guests have a positive experience with us, and we sincerely apologize for any inconvenience you may have experienced.We are truly sorry for the inconvenience you faced with our service. This does not reflect the high standards of cleanliness and efficiency we aim to maintain. Rest assured; I have addressed this matter with our Front Offices team to prevent such occurrences in the future.Please know that your satisfaction is of utmost importance to us, and we will do everything to resolve this matter. Thank you for choosing Pullman Singapore Hill Street and we hope to have the opportunity to regain your trust in the future.Yours sincerely, Mazen AbilmonaGeneral Manager
Elaine1983
Deluxe Room, 1 king bed, rain shower
Stayed in May 2024
Family
5 review
Outstanding
Posted on May 12, 2024
A very nice hotel which is clean. The birthday guests enjoy the decorations put up by the staff. Thanks and appreciate. We have a great birthday celebration.
Response from Property: Dear Elaine1983,We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day!Our team greatly appreciate reading about your experience, especially the part where you mentioned you appreciate our Guest Relations team for putting up a beautiful room decoration. It's what we live for – making our guests smile!We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge!Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling!Cheers, Mazen Abilmona General Manager
Guang Rong
Deluxe Room, 1 king bed, rain shower
Stayed in Apr 2024
Couples
7 review
Amazing
Posted on Apr 7, 2024
Clean and modern hotel at convenient location within walking distance to City Hall MRT station. I like the room feature where the curtains automatically draw open and the TV turns itself on when you enter the room. Shower area is spacious and rainshower is nice to use. Hotel pool is a good place to chill with sufficient shade from the sun.
Response from Property: Dear Guang Rong,We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day!Our team greatly appreciate reading about your experience, especially the part where you mentioned our hotel facilities and room amenities. It's what we live for – making our guests smile!We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge!Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling!Cheers, Mazen Abilmona General Manager
Anonymous User
Deluxe Room, 2 single beds, rain shower
Stayed in Aug 2024
Family
4 review
Outstanding
Posted on Sep 3, 2024
Overall experience is good, room is clean & services provided by the staff is top notch. One thing that could improve is the quality & choices of the breakfast.
KMT
High floor Executive Room, 1 king bed, rain shower, Executive lounge access, Bay view
Stayed in Feb 2024
Travel with friends
5 review
Outstanding
Posted on Feb 26, 2024
Lounge staff was very attentive & helpful, initiating conversations & suggesting drinks. Pool was very relaxing to soak in. Room ventilation could be better though, as even with aircon, it still felt a lil stuffy.
Response from Property: Dear KMT,We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day!Our team greatly appreciate reading about your experience, especially the part where you mentioned our Executive Lounge team for being attentive and helpful. It's what we live for – making our guests smile!We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge!Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling!Cheers, Mazen Abilmona General Manager
HotelReviewer7000
Deluxe Room, 1 king bed, rain shower
Stayed in Aug 2024
Couples
11 review
Outstanding
Posted on Aug 28, 2024
Room was very clean and i liked the idea of drinking water and normal usable water from the same tap.
The interiors give off a really warm vibe and it was really comfortable.
One thing to improve on will be the soundproofing when other people are closing doors either opposite or adjacent to the room.
Response from Property: Dear HotelReviewer7000,We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review truly made our day!Our team greatly appreciated reading about your experience, especially the part where you mentioned our filtered water tap for drinking and as part of our sustainability program. It's what we live for – making our guests smile!However, I am sorry to learn about the soundproofing issues you encountered in your room. We understand how important a quiet and restful environment is for our guests, and it is disappointing that we fell short in this regard. Please be assured that we are taking your feedback seriously and will review our facilities to improve the guest experience.We can’t wait to welcome you back for more adventures in Singapore. If you ever have any wild ideas or special requests for your next stay, just drop us a line. We love a good challenge!Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling!Cheers,Mazen AbilmonaGeneral Manager
Anonymous User
Deluxe Room, 1 king bed, rain shower
Stayed in Jul 2024
Family
4 review
Posted on Aug 25, 2024
the F&B department was superb. The staff in the restaurant，Tiffany，was so professional and definitely an important asset to the hotel. She was so friendly while we were queuing up for the breakfast. In general all other staff in the restaurant were polite and the food was good.
Unfortunately we had poor experience during our check in. Not mentioning that the rooms were not ready when we checked in at about 3:30pm ( we were actually fine with it), the attitude of the staff were like ‘yes nothing we can do so what ‘. Never been to any hotels with poor service like that , their approach of treating customers lowers simply unbelievable. A female staff even rolled her eyes! so in conclusion their service can really ruin your experience in singapore!
Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback following your recent stay with us. We're pleased to hear that you enjoyed the service provided by Madison's team, particularly Tiffany. It’s wonderful to know that her professionalism and friendliness made a positive impact on your dining experience. We will certainly share your kind words with Tiffany and the restaurant team.However, I am deeply sorry to learn about the poor experience you encountered during check-in. The behaviour and attitude you described do not reflect the high standards of service that we strive to deliver. Please accept my sincerest apologies for the way our staff handled the situation, and especially for any discomfort caused by their unprofessional behaviour. This is not the experience we want our guests to have, and I assure you that we will be addressing this matter with our front desk team to ensure such incidents do not happen again.Your feedback is invaluable to us as we continually work to improve our services. We hope that despite this setback, you were able to enjoy the rest of your time in Singapore.Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a much-improved experience in the future.Best regards,Mazen AbilmonaGeneral Manager
GeorgiaH
Deluxe Room, 2 single beds, rain shower
Stayed in Jul 2024
Family
14 review
Great
Posted on Jul 22, 2024
Perfect location and room service would definitely coming back. But staffs at 1/F restaurant can be more welcoming.
Response from Property: Dear GeorgieH,We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day!Our team greatly appreciate reading about your experience, especially the part where you mentioned our rooms and superstars were perfect. It's what we live for – making our guests smile!We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge!Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling!Cheers, Mazen Abilmona General Manager
Guest User
Deluxe Room, 2 single beds, rain shower
Stayed in Jul 2024
Family
1 review
Posted on Jul 24, 2024
The lobby is on 3rd floor, not convinient.
The roof not available for kids to view fireworks.
Response from Property: Dear Guest,Warmest Greetings from Pullman Singapore Hill Street!Thank you for your feedback and please do accept my sincerest apologies once again on the negative stay experience which you have encountered. Our goal is to ensure that all our guests have a positive experience with us, and we sincerely apologize for any inconvenience you may have experienced.Thank you for choosing Pullman Singapore Hill Street and we hope to have the opportunity to regain your trust in the future.Yours sincerely, Mazen AbilmonaGeneral Manager
YK Chua
High floor Executive Room, 1 king bed, rain shower, Executive lounge access, Bay view
Stayed in Dec 2023
Couples
30 review
Amazing
Posted on Jan 1, 2024
The service was top-notched. The only thing that I’d like to feedback is the room preference. Have informed months earlier that I wanted a room on the 10th floor. However upon check in, I was informed the room isn’t available, which was quite disappointing.
Response from Property: Dear YK Chua,We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day!Our team greatly appreciate reading about your experience, especially the part where you mentioned our service was TOP-NOTCHED!It's what we live for – making our guests smile!We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge!Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling!Cheers, Mazen Abilmona General Manager
Guest User
Deluxe Room, 1 king bed, rain shower
Stayed in Jul 2024
Business travelers
25 review
Outstanding
Posted on Jul 27, 2024
New hotel. Very nice, very clean. Easy to go around singapore. City hall MRT is so near
Response from Property: Dear Guest,We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day!Our team greatly appreciate reading about your experience, especially the part where you mentioned that our hotel is new, nice and clean. It's what we live for – making our guests smile!We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge!Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling!Cheers, Mazen Abilmona General Manager
Esther Yung
Deluxe Room, 1 king bed, rain shower
Stayed in Jun 2024
Business travelers
10 review
Amazing
Posted on Jul 4, 2024
Very new, well equiped hotel. Room is very comfortable.
the roof bar restaurant is superb in terms of view.
Response from Property: Dear Esther Yung,We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day!Our team greatly appreciate reading about your experience, especially the part where you mentioned our hotel is well equipped with great facilities. It's what we live for – making our guests smile!We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge!Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling!Cheers, Mazen Abilmona General Manager