Citadines Science Park Singapore

Citadines Science Park Singapore Reviews

Citadines Science Park Singapore

7 Science Park Drive, SingaporeView Hotel Details
Citadines Science Park Singapore
Citadines Science Park SingaporeCitadines Science Park SingaporeCitadines Science Park Singapore
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Citadines Science Park Singapore Guest Reviews

4.5/5
Great
71 review
Verified reviews
Location4.3
Amenities4.5
Service4.5
Cleanliness4.6
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All Reviews(71)
Positive reviews(67)
Reviews with photos/video(13)
Awesome stay(19)
Clean and tidy(14)
Great service(11)
Great swimming pool(10)
Negative reviews(4)
Pearliie2.0
Queen Studio
Stayed in Apr 2024
Couples
7 review
5.0/5
Outstanding
Posted on Apr 25, 2024
The room was spacious and had a nice view. Comfortable, quiet and cozy stay. Brand new hotel for staycation. The service was prompt and efficient as well.
Response from Property: Dear Pearliie2.0, --Greetings from everyone at Citadines Science Park Singapore! –Thank you for giving us the pleasure and privilege of hosting you at The Ascott Limited's newest serviced residence in Singapore. --All of us are delighted you had a fabulous stay with us, and you like the ambiance and cleanliness of our serviced residence. –--With your recent experience staying with us, we sincerely hope you will now make our serviced residence your choice lodging whenever you like a short respite from your busy schedule. ---Thank you for giving us the great pleasure and privilege to have been of service to you and all of us truly look forward to welcoming you back for more fantastic stays with us. We are at your service, and we wish you well. Thank you for your valued support. ---Kind regards, --The management of Citadines Science Park Singapore
Easy GOR
One-Bedroom Executive Loft
Stayed in Mar 2024
Couples
2 review
4.7/5
Amazing
Posted on Mar 24, 2024
Quiet location and new hotel. Nothing much around the area except kent ridge park for quiet walk. A secluded place away from the busy city area for quiet retreat.
Response from Property: Dear Easy GOR, --Greetings from all of us at Citadines Science Park Singapore! ---Thank you for reviewing your recent stay at The Ascott Limited’s newest serviced residence n Singapore. –All of us are delighted you had an enjoyable and comfortable stay with us. –We are indeed proud to be able to offer our guests a relaxing stay away from the hustle and bustle of the city; yet with the well-connected MRT system our guests can easily travel to any part of our city-state when they wish to. –It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back. –We are at your service, and we wish you well. –Kind regards,--The management of Citadines Science Park Singapore
Guest User
Twin Studio
Stayed in Mar 2024
Couples
2 review
4.2/5
Very Good
Posted on Mar 16, 2024
Wonderful place away from the hustle and bustle of city, good to enjoy some peace and tranquility and reset, interior of the room is minimalistic and simple with simple decor, less is more...
Response from Property: Dear Valued Guest, --Greetings from Citadines Science Park Singapore. --Thank you for giving us the pleasure and privilege of hosting you at The Ascott Limited's newest serviced residence in Singapore. --We are delighted you had an enjoyable, relaxing and comfortable stay with us, and you like the ambiance and décor of our apartments and facilities. --All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. Thank you. --Kind regards, --The management of Citadines Science Park Singapore
Guest User
Twin Studio
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 10, 2024
Very new. Location was really quiet as everything is still under construction. Love it, super clean and worth the price. Definitely recommend for weekend getaway
Response from Property: Dear Valued Guest, --Greetings! Thank you for choosing our serviced residence for your recent business trip in our city-state. –We are delighted you had a fabulous stay with us, and you like the ambiance and décor of our apartments and facilities. –All of us are truly grateful for your high recommendation for our serviced residence. This is indeed a huge compliment and reward for all of us as we firmly believe the best form of marketing our hotel and services would be personal experiences and recommendations from guests who have stayed with us, and we truly thank you for your kindness. ------All of us sincerely thank you for giving us the pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back. --We are at your service, and we wish you well. --Kind regards,The management of Citadines Science Park Singapore
Guest User
Twin Studio
Stayed in Mar 2024
Business travelers
3 review
4.5/5
Great
Posted on Mar 16, 2024
Brand new hotel. Clean and good service. Beautiful park view and clean pool. Spacious room. No restaurant nearby and bit far from MRT.
Response from Property: Dear Valued Guest, --Greetings from everyone at Citadines Science Park Singapore! –Thank you for giving us the pleasure and privilege of hosting you at The Ascott Limited's newest serviced residence in Singapore. --All of us are delighted you had a fabulous stay with us, and you like the ambiance and cleanliness of our serviced residence. –We are truly humbled and appreciative of your heartwarming compliment for our team’s service, Your compliment has brought much cheer and motivation to our team members, and nothing inspires us more than knowing our service has been the main contribution to the success of your stay with us. Please be assured we will be sharing your heartwarming compliment with our team, and we will definitely thank them for their dedicated service. Thank you for making them feel valued too! ---All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back. --We are at your service, and we wish you well. --Kind regards, --The management of Citadines Science Park
sng
Queen Studio
Stayed in Feb 2024
Couples
1 review
4.0/5
Very Good
Posted on Feb 18, 2024
Pleasant stay with a complimentary upgrade. Hotel is fairly new and located in the outskirts. Not very convenient to access but if you are looking for an escape from the concrete jungle then it's a good hotel to stay. Will book again.
Response from Property: Dear sng, --Greetings! Thank you for your valued support for The Ascott Limited's latest serviced residence in Singapore. We are indeed thrilled to learn about your positive stay experience with us. --It brings us much joy to learn you will be returning to stay with us again and we sincerely thank you for your valued support and trust. We will definitely do all possible to ensure you have another enjoyable and comfortable stay with us. --Thank you for giving us the great pleasure and privilege of hosting you at our serviced residence, and we earnestly look forward to welcoming you back. –We are at your service, and we wish you well. –Kind regards, --The management of Citadines Science Park Singapore
Guest User
One-Bedroom Executive Loft
Stayed in Feb 2024
Friends
8 review
4.2/5
Very Good
Posted on Feb 12, 2024
Stayed in the loft room which boasted a beautiful space with a gorgeous view. The room featured a pantry stocked with pots, pans, bowls, cups, and cutlery, along with a bidet in the toilet, which was excellent. The pool was wonderful, and the self-service laundrette was a convenient addition for drying our swimwear. The reception area was equally stunning, with a shared working space to enhance productivity. However, I found the check-in process uncomfortable. While the staff at the counter were welcoming, they had to use personal devices to take a photo of my ID. I believe the management should have provided a scanner to ensure guest details are stored securely and handled professionally. This oversight reflects poorly on management, not the staff. Additionally, there was no housekeeper available at night, and I was unable to obtain an extra blanket when requested. Despite these issues, overall, it was a positive experience. I would definitely consider returning for my next study-cation.
Response from Property: Dear Valued Guest, --Greetings! --Thank you for taking the time to review your recent stay at our serviced residence. --We are thrilled to learn you had an enjoyable and comfortable stay with us and you like the ambiance and decor of our apartments and facilities. --We truly appreciate your valuable feedback about having a passport scanner. Please allow us to share that we are currently waiting for this passport scanner to be delivered to us. With regard to personal devices being used for photo taking of passports or identification cards, our team is currently using office-issued phones and iPads for the purpose of taking image of the details of our guests and we assure you that all personal details are stored securely. ---We apologise for any disappointment caused by the unavailability of housekeeping service. Please allow us to explain as our core business is that of serviced residences, we humbly admit our services and facilities differ from those available at hotels. Some of the differences would be our housekeeping schedule, the absence of bell service and any on-site dining facilities. We seek your kind understanding in this matter. --Despite the distractions during your stay, all of us are grateful to learn you will stay with us again and we sincerely thank you for your valued support and trust. --It has truly been our great pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back soon. --We are at your service, and we wish you well. --Kind regards, --The management of Citadines Science Park Singapore
Guest User
Twin Studio
Stayed in Feb 2024
Couples
10 review
4.5/5
Great
Posted on Feb 13, 2024
Swimming pool is huge. The hotel is understaffed so it took awhile for the towels to come.
Response from Property: Dear Valued Guest, --Greetings from Citadines Science Park Singapore. --Thank you for choosing to stay at The Ascott Limited 's newest serviced residence in Singapore and for taking time to review your recent stay with us. --We are glad you had a pleasant stay with us and you are impressed with our swimming pool. --We sincerely apologise for the disappointment caused by the tardiness of our housekeeping service and we assure you we will investigate and improve in this area. --All of us sincerely thank you for giving us the pleasure and privilege of hosting you at our serviced residence and we do hope to welcome you back in the future. --Thank you for your valued support. --Kind regards, --The management of Citadines Science Park Singapore
Guest User
Queen Studio
Stayed in Apr 2024
Couples
1 review
4.2/5
Very Good
Posted on Apr 8, 2024
The room was really spacious and clean and had all the ammenities needed
Response from Property: Dear Valued Guest, --Greetings from all of us at Citadines Science Park Singapore! ---Thank you for reviewing your recent stay at The Ascott Limited’s latest serviced residence in Singapore. –We are delighted you had an enjoyable and comfortable stay with us, and you liked the cleanliness and ambiance of our apartments. Thank you for giving us the great pleasure and privilege of hosting you at our serviced residence, and we hope Citadines Science Park remains as your choice serviced resudence in Singapore. ---All of us truly look forward to welcoming you back and being of service to you again. --We are at your service, and we wish you well. –Kind regards,The management of Citadines Science Park Singapore
Guest User
One-Bedroom Premier
Stayed in Jun 2024
Solo travelers
10 review
4.0/5
Very Good
Posted on Jun 19, 2024
The facilities were well maintained and clean
Guest User
One-Bedroom Premier
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jul 4, 2024
clean, aesthetic and new!
Guest User
Twin Studio
Stayed in Feb 2024
Solo travelers
2 review
3.7/5
Posted on Mar 2, 2024
Convenient for students at NUS.
Response from Property: Dear Valued Guest, --Greetings from Citadines Science Park Singapore! Thank you for choosing our serviced residence. --We are heartened to learn you had a pleasant stay with us and you find our serviced residence ideal for overseas students who are studying at NUS. You are indeed correct in highlighting this matter as our serviced residence offers our overseas students with an alternative accommodation where they can have an apartment with facilities alike those in our own homes while leaving the cleaning and maintenance services to our team. --All of us sincerely thank you for giving us the pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back. --We are at your service, and we wish you well. --Kind regards,The management of Citadines Science Park Singapore
Guest User
Queen Studio
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Nice staycation
Response from Property: Dear Valued Guest, --Greetings from Citadines Science Park Singapore! Thank you for taking the time to review your experience at our recently opened serviced residence. ---We are delighted you had a fabulous stay with us, and you liked the ambiance and décor of the 5th level room you stayed in and our facilities. ----With your recent experience staying with us, we sincerely hope you will now make our serviced residence your choice lodging whenever you like a short respite from your busy schedule. ---It has been our great pleasure being of service to you and all of us truly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service, and we wish you well. Thank you for your valued support. ---Kind regards, --The management of Citadines Science Park Singapore
Guest User
Queen Studio
Stayed in Jun 2024
Family
5 review
2.2/5
Posted on Jun 25, 2024
The room was small, the layout was uncomfortable, and it was next to the road, which was quite noisy, which I didn't like at all.
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Tianshendadi
Twin Studio
Stayed in Jun 2024
Solo travelers
2 review
0.5/5
Posted on Jun 9, 2024
The windows of this broken hotel room are sealed, the room of more than ten square meters cannot be ventilated, and the air conditioner does not cool at all. When the air conditioner is set to the lowest setting, the room temperature is still 26 or 27 degrees! This poor air conditioner will automatically cut off the power after people leave the room. As soon as you return to the room, you will feel very hot and stuffy and there is not enough oxygen. Can you still call this a hotel? And it is not marked on Ctrip! The dark-skinned male and female front desk staff at the hotel are very unfriendly, but the hotel cleaning attitude is friendly, and the attitude of the female front desk staff who can speak Chinese is also very good. I also praise them. Why do you give you a bad review? Because in addition to the above shortcomings, your corridors are very smelly and smell very strong. The hotel does not provide bottled water. Every time you go to fill water or come back from outside, you have to hold your breath for dozens of seconds because the corridors are too smelly and too bad. The actual check-in experience is completely different from what I thought before coming. The location is very remote, and you must spend 2 hours round trip to eat. I advise you not to come here just because it is new, because I have stepped on thunder. If you want to eat thunder, you can come to this store! You will definitely feel very uncomfortable! There is still construction outside the hotel, there is no scenery to speak of. If you want to eat dirt on the way back to the hotel, you can come and stay. If you are not financially constrained, try not to stay here. This hotel is terrible!!! Terrible👎🏻
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