Coller Chinatown

Coller Chinatown Reviews

Coller Chinatown

263 South Bridge Rd, Singapore 058812, 058812, SingaporeView Hotel Details
Coller Chinatown
Coller ChinatownColler ChinatownColler Chinatown
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Coller Chinatown Guest Reviews

3.6/5
9 review
Verified reviews
Location4.1
Amenities3.5
Service3.4
Cleanliness3.5
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Positive reviews(7)
Negative reviews(2)
Lee Huan Chiao
Bed In Upper Capsule - Female Only
Stayed in Aug 2024
Solo travelers
6 review
3.5/5
Posted on Aug 31, 2024
Location - prefect, has lots of bars and restaurants and cafes right below and across, less than a minute walk to Chinatown market alleys which has more bars, restaurants, souvenir stores and tourist traps. About 2 mins walk to Maxwell MRT and the famous Maxwell food centre and Chinatown Complex Market, and less than a minute walk to beautiful chinese and hindu temples. Staff - wonderful, helpful and welcoming. Room - very cold and the capsule was comfortable, the ladder to the upper bunks were thin and not very comfortable to use but its quite typical at many other capsules and good thing it’s very sturdy. Room was very narrow as there is not much space between the capsules and wall so it will be hard to fit many luggages if the room is fully occupied and there’s limited space to walk with people’s shoes around (still manageable). Amenities - everything provided (towel, slippers, toothbrush, toothpaste, earplugs). Water dispensers available. No tissues in sight unfortunately. Bathroom - unfortunately this is the dealbreaker for me, while it is a personal preference that I dislike wet toilets and that majority other capsules have shower mixed with toilet, I wish that the management would be more transparent by posting photos of it. The toilet smells a little due to irresponsible guests. While it is understandable that there is only two toilet-showers available to the whole floor and that staff are not available beyond certain hours, the trash bin could be bigger or more than one, as the guests pile up thrash really fast into the small bin and scents could be put in the toilet. Other facilities: At the top floor, the laundry machine seems to be working as I saw others airing their laundry but I could not find detergent anywhere and the laundry was full of water. Kitchen was empty as it is still being renovated, but there was a lot of grime on the floor and cleaning supplies were not stored properly which was unfortunate considering guests were still using the kitchen bar to eat as there are no other place to sit.
Response from Property: Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We greatly appreciate your insights as they help us improve our services for all of our guests.We are thrilled to hear that you enjoyed our prime location near numerous bars, restaurants, and attractions, as well as the wonderful support from our staff. We strive to create a welcoming environment for everyone.We appreciate your comments about the room and amenities. We understand that the capsule layout can be a bit compact, especially when the room is fully occupied. We are continually working to optimize the space and enhance guest comfort.Your feedback regarding the bathrooms and cleanliness has been noted. We sincerely apologize for any inconvenience this may have caused during your stay. We are committed to maintaining the highest standards of cleanliness, and we will address your concerns with our housekeeping team to ensure improvements are made. We appreciate your suggestion about transparency regarding the bathroom facilities and will consider it moving forward.Regarding the laundry facilities and kitchen space, we are in the process of renovating and aim to have everything in optimal condition as soon as possible. Your feedback regarding cleaning supplies and the kitchen's cleanliness will be shared with our team to address these issues promptly.Thank you again for your candid feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more pleasant experience.
Sinha
Bed In Upper Decker Mixed Room
Stayed in Sep 2024
Solo travelers
72 review
3.5/5
Posted on Sep 6, 2024
Its clean hostel , good for bag packers
Anonymous User
Bed In Lower Decker Mixed Room
Stayed in Aug 2024
Other
2 review
1.0/5
Posted on Sep 1, 2024
Actually it's not that bad, why give this a bad review? Mainly I hope the hotel can improve its service. If something happens and I can't contact the hotel, the phone can't get through, and I knock on the door for half an hour, I'm very anxious. I hope the hotel can improve its service, the front desk can leave a phone number or ring the bell!
Original TextTranslated by Google
Response from Property: Hello, we sincerely apologize for the inconvenience caused to you. Our self-check-in system has two hotlines. Maybe you didn't realize it. We will further strengthen this aspect and thank you for your feedback.
Giselle JXHu
Bed In Upper Capsule - Female Only
Stayed in Aug 2024
Solo travelers
27 review
5.0/5
Outstanding
Posted on Aug 30, 2024
Suitable for backpackers. In Chinatown. There is a subway line from the airport to the hotel. Just a few steps. There is Yakun nearby. I got up early in the morning and walked to St. Andrew's Cathedral and the Color Police Station.
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Response from Property: Thank you so much for sharing your great review! We're delighted that you find our location suitable for backpackers and within easy reach of Chinatown and nearby attractions. It is indeed a very convenient experience to be able to quickly reach the hotel by subway from the airport, and walk to St. Andrew's Cathedral and the Color Police Station. Thank you for recommending Ya Kun to other guests, we look forward to welcoming you again next time! Have a nice trip! with best regards,
Guest User
Bed In Upper Capsule - Female Only
Stayed in Aug 2024
Solo travelers
2 review
1.3/5
Posted on Aug 30, 2024
The beds in the youth hostel are okay and you can sleep there, but the toilets and showers are shared, so all the bathrooms are wet. It's uncomfortable to go to the toilet and take a shower. When I checked out, I left three original Apple chargers on the bed (one lighting, one type C, one ultra). I found it that day and contacted the store, saying they would check it out for me later, but there was no response.
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Response from Property: Hello, we are deeply sorry for the inconvenience. Regarding the bathroom, we will try our best to keep it dry and tidy. Thank you for your feedback. Want to know which number you should contact? What color is your charging cable?
Anonymous User
Bed In Lower Decker Mixed Room
Stayed in Aug 2024
Solo travelers
2 review
4.0/5
Very Good
Posted on Sep 1, 2024
Other aspects are fine, but the phone call is not working and I can't contact the waiter
Original TextTranslated by Google
Response from Property: Hello, we sincerely apologize for the inconvenience caused to you. Our self-check-in system has two hotlines. Maybe you didn't realize it. We will further strengthen this aspect and thank you for your feedback. Thank you very much for your mercy. We will strengthen it again
Guest User
Bed In Upper Capsule - Female Only
Stayed in Aug 2024
Solo travelers
9 review
4.5/5
Great
Posted on Aug 31, 2024
Self check-in,
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation. We will definitely redouble our efforts to improve the overall experience. Thank you for your support and hope to serve you again
Guest User
Bed In Lower Decker Mixed Room
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 12, 2024
I feel good
Original TextTranslated by Google