To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.4
Cleanliness4.6
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All reviews(688)
Positive reviews(649)
Reviews with photos/video(251)
Delicious breakfast(96)
Great swimming pool(45)
Well decorated(36)
Nice sea view(31)
Near shopping area(26)
Well designed(25)
Convenient for shopping(25)
Perfect for families(11)
Negative reviews(39)
Mister Fantastic
Marina Bay View Room King
Stayed in Sep 2024
Family
10 review
4.5/5
Great
Posted on Sep 10, 2024
Very pleasant check in experience. Generous late check out timing. My family enjoyed ourselves cycling around Marina Bay area with the free bicycle rental service. Location is wonderful for all sorts of landmark sightseeing. Will definitely return again. Thanks Mandarin Oriental!
Response from Property: Dear Mister FantasticThank you for taking the time to share your wonderful feedback with the online community. We are delighted to learn that you and your loved ones had a fabulous stay with us. Likewise, we are pleased that the service provided by our colleagues contributed to making your experience truly unforgettable. Your recognition of their efforts is a testament to our dedication to delivering exceptional experiences, and we look forward to sharing your review with the team.We eagerly await the pleasure of welcoming you back.Yours sincerelyJill GohGeneral Manager
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견덕
Deluxe Room King
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 16, 2024
It's really nice . I will again stay in Mandarin hotel when I visit Singapore
Response from Property: Dear Guest,Thank you for your perfect review. We are delighted to learn that you had an exceptional Mandarin Oriental moment with us and enjoyed every aspect of your stay, from our host of amenities to the dedicated service delivered by our colleagues. Your kind words will certainly be shared with the team and we eagerly await the pleasure of welcoming you back.Yours sincerely,Jill GohGeneral Manager
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Anonymous User
Deluxe Room King
Stayed in Dec 2024
Other
2 review
5.0/5
Outstanding
Posted on Dec 28, 2024
The hotel is luxurious.
The room is spacious .
The bed is very comfortable.
The bar is cosy.
The staff are friendly.
Response from Property: Dear guest, thank you for taking the time to write us a wonderful review. We are delighted to know that you had an enjoyable stay with us, made even more memorable by the luxurious facilities and interior of our hotel, spaciousness of the room, comfortable bed and top-notch MO BAR. It is heartwarming to learn that the friendly service provided by our colleagues left a lasting positive impression on you. We always strive to create exceptional experiences, and it’s rewarding to hear that our guests appreciate our efforts. Your warm compliments will certainly be passed on to everyone. Thank you once again for choosing us and we hope to welcome you back soon. Yours sincerely, Jill Goh General Manager
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PeggyYDLau
Club Marina Bay View Room Twin
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 16, 2024
The best as always, only unsure of what the older men at the entrance in hats are there for. They don’t help or welcome any guests out of the car and are often grouped together chatting.
Response from Property: Dear PeggyYDLau, thank you for sharing with us your fantastic review. We are delighted to know that you had an enjoyable stay with us and consider us the best hotel you have experienced. We strive to provide exceptional service, and your kind recognition truly motivates our team. At the same time, we appreciate your comments on our colleagues and apologise for any inconveniences your may have encountered. Your comments have been shared with the team for improvements. We eagerly await the pleasure of welcoming you back for another perfect stay. Yours sincerely, Jill Goh General Manager
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Guest User
Sea View Room King
Stayed in Jun 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jun 14, 2024
It was an excellent stay in MandarimOriental. The room is so great and pretty, and the location is also very good, next to the shopping mall, and there are many restaurants nearby. I will choose the hotel next time
Touiki
Sea View Room King
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 4, 2024
Nice room and service!
VICTOR SK NG
Sea View Room King
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 12, 2024
We loved the location of the hotel with a view to the lake and it's surrounding especially the Marina Bay Sands' "The Holy Trinity" buildings or also sometimes called the "Tablets".
And at sun rise and/or sun set, beautiful pictures can be taken or just enjoying the scenery if your room have a good view to the lake.
The hotel interior is superb - clean and well decorated at every floor. The breakfast is fantastic with many choices of food and desserts - from Asian to Continental. And if you have the lounge assess, their service is very attentive to your request and preferences.
A well place for Staycation and tourists' stays alike.
Of course, the convenience to any shopping around the hotel and walking distance to many major shopping malls. Garden by the Bay is not very far away with spaces for jogging and exploring the nearby nature reserve. You might get to see a lone eagle flying around the bay or even a troop of family otters around the bay area or near the Garden By the Bay.
We will definitely be coming back soon.
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Response from Property: Dear VICTOR SK NG,Thank you very much for your wonderful review. It is heartening to hear that you enjoyed your stay with us, especially the stunning views from the comfort of your room and the delectable breakfast spread we have at embu. Likewise, we are glad to know that the attentive service rendered by our colleagues had contributed to making you stay a memorable one. Your recommendation means a lot to us, and we will certainly pass this on to the team.We eagerly await the pleasure of welcoming you back.Yours sincerely,Jill GohGeneral Manager
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how man
Premier Room With Balcony
Stayed in May 2024
Family
8 review
4.7/5
Amazing
Posted on May 29, 2024
Very impressive with the buffet. The staff is very nice. Overall experience is just great
Response from Property: Dear Guest,Thank you for taking the time to share your review. We are delighted to hear that you enjoyed the delectable local and international delights we have at embu. Likewise, it brings us joy to know that the warm and attentive service provided by our team was a highlight of your stay. Your appreciation for their efforts serves as an inspiration to all of us.We look forward to welcoming you back for another exceptional moment.Yours sincerely,Jill GohGeneral Manager
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SUNGTAEK
Family Theme Suite
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 22, 2024
One of the Best in Singapore.
My family was satisfied with the hotel.
wai hing
Sea View Room Twin
Stayed in Mar 2024
Couples
1 review
3.2/5
Posted on Mar 19, 2024
We booked for 4 nights. Room is small and the closet/drawer has some wood smell (we believed it's due to resent renovation a few months ago). My room is hot. I turned the AC to 18 degree and high cool and it's still hot. Have complained to hotel. The maintenance guy came and said we have to wait longer for the AC to get cold. But we have been inside the room for over 1 hour and it's still hot. On the first night, I have asked for a standing fan. Housekeeper said they will try to locate a fan but there's no further reply and the fan never came. There's no socket in the bathroom so you have to blowdry your hair in the bedroom. This is the worst MO we have stayed in. On our third day, we mentioned the AC problem to the manager Stephen Foong at the coffee shop (Embu) and he's very kind to help us and arranged someone to fix the AC in that afternoon. Finally we can have a very good sleep in our last night. Thanks to Stephen who not only takes care of us at the restaurant, he even helped to fix the AC which is not his responsiblity. Won't stay in MO in our next visit.
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Response from Property: Dear wai hingThank you for sharing your feedback regarding your recent stay at Mandarin Oriental Hotel. We sincerely apologise for the inconvenience you experienced during your time with us. Your feedback is precious to us as we continuously strive to improve our services and facilities.We regret to hear about the room temperature issues and the odour in the closet/drawer and will address these issues promptly to ensure a better experience for our future guests.We apologise that your request for a standing fan was not met and for any miscommunication regarding the AC maintenance. We are pleased to hear that our embu’s restaurant manager, Stephen Foong, assisted you with your AC issue and that it was fixed to your satisfaction. We greatly appreciate your kind words about Stephen's dedication to guest satisfaction and will be sure to recognise his efforts.We sincerely hope that you will reconsider staying with us and give us another opportunity to provide you with the exceptional experience that the Mandarin Oriental Hotel is known for.Yours sincerelyJill GohGeneral Manager
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Guest User
Deluxe Room With Balcony - ADA
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 18, 2024
I stayed in Mandarin Oriental Hotel with three relatives and booked a premium family room. When checking in, the front desk staff were very polite and provided good service. When they saw that there were three of us, they also helped us upgrade the room free of charge. The room was very clean with perfect facilities.
Response from Property: Dear GuestThank you for taking the time to share your warm praises with the online community. We are delighted to learn that you had a wonderful stay in our rejuvenated hotel, and we are pleased that you appreciated the room upgrade from our Front Office colleagues as well as the facilities.We look forward to welcoming you back for another exceptional stay.Yours sincerelyJill GohGeneral Manager
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Guest User
Sea View Room Twin
Stayed in Oct 2023
Family
15 review
5.0/5
Outstanding
Posted on Nov 6, 2023
A newly renovated hotel, great location, excellent breakfast at Embu!
ms.pling
Premier Room With Balcony
Stayed in Oct 2023
Family
10 review
4.5/5
Great
Posted on Oct 23, 2023
Comfortable room. We had some problem with the hot water but maintenance came very quickly. Management was apologetic and met us to offer complimentary food. Also booked the buffet meal at the restaurant Embu which was truly excellent.
What stands out most was the customer service, from the concierge, reception to housekeeping who were extremely polite and pleasant. Shout out to the manager (so sorry didn't get her name- a ********* lady) for making our stay a memorable one.
notreve
Deluxe Room King
Stayed in Jan 2023
Couples
59 review
5.0/5
Outstanding
Posted on Jan 15, 2023
Positives
- Consistent Fantastic Service from all staff
- Complimentary free activities such as 20 min sidecar ride, 1 hour cycling tour etc…
- Fans of M.O is great ( welcome amenity (I received chocolates), and a choice of 2 added privileges such as early check in, late check out (I was given 4pm check out), room upgrade (I got upgraded from deluxe room), and others)
- Huge room (55 sq metres)
- Extremely comfortable bed (must be the goose down bedding)
- a couple of free items in the room such as tapping tapir sparking sofas, acqua panna mineral water, huge selection of complimentary soft drinks and beer in mini bar (for club room guests), fruits
- media hub
- usb bedside charging
- good selection of cable tv channels
- able to swivel tv
- attention to detail in room (hdmi and audio cables provided in room)
- very comfortable executive desk chair
- Bathrobes super comfortable
- bath salts provided for bath tub
- Diptyque toiletries were lovely
- decor and layout of room was nice too
Negatives
- Signs of ageing (hotel going to close for 6 months to renovate in March though) hence the negatives here may no longer be an issue after the refurbishment :)
- bathtub is a little small
- shower area is quite cramped too
- tv does not allow chrome cast
- tv size could be bigger (55 inch Samsung tv)
- no Nespresso machine
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6/20
Infdaze
Deluxe Room
Stayed in Mar 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Mar 11, 2023
The hotel has just closed for renovations but prior to this I had a wonderful time. The bedding was divine. The rooms with a view of the Marina Bay Sands were breathtaking. The service and on-site restaurants/bars were good. Breakfast was a massive, high-quality buffet. Amazing deal through Trip.