Ann Siang House, The Unlimited Collection managed by The Ascott Limited Guest Reviews
4.6/5
Great
54 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.7
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Positive reviews(31)
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Great service(15)
Awesome stay(12)
Stepheff
Deluxe Room
Stayed in Oct 2023
Couples
3 review
4.7/5
Amazing
Posted on Dec 19, 2023
Wonderful hotel, room and location. 2nd property we stayed at that's under The Unlimited Collection. Lovely that they have the bar and open pantry for guests at the lobby. It's amazing to be able to walk to Chinatown, raffles place, tanjong pagar etc. Within walking distance of must visit hawker centres such as maxwell, amoy, Hong lim. Staff are really polite and welcoming. The only issue is that the in room TV is not a smart TV which allows one to connect their samsung phone and stream their own shows. We previously stayed at Wanderlust which is under the same group, where the room has a smart tv!! (sorry only a picture of the lobby and a blur screen grab of the bed... but I did take a video of the room which unfortunately I am unable to upload since there isn't a video upload option)
Response from Property: Dear Stepheff,Greetings! Thank you for your valued support for our boutique hotel and for taking the time to review your stay with us. We are delighted you had a wonderful stay with us, and you like the ambiance and décor of our restored heritage boutique hotel. –All of us are thrilled to learn you find our central location at the fringe of vibrant Chinatown where tradition meets modernity and being spoilt for choice due to the availability of a plethora of local and international cuisines in the area an added value to your stay. --Thank you for giving us the great pleasure and privilege of hosting you at our boutique hotel, and all of us truly look forward to welcoming you back. We are at your service, and we wish you well. --Kind regards,The Ann Siang House Team
Guest User
Deluxe Corner Room
Stayed in Mar 2024
Couples
21 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Fantastic location with 2 very good hawker centres within short walking distance. The free flow coffee and snacks bar at the lobby was very delightful. The free 1 hour alcohol drinks on one of the days was unexpected and a pleasant surprise.
Response from Property: Dear Valued Guest, -- Greetings! Thank you for your valued support for our boutique hotel and for letting us know you had a great stay with us. -- We are delighted you find our “Unlimited Bites & Social Hour” an added value to your stay with us. – All of us are thrilled to learn you find our central location at the fringe of vibrant Chinatown where tradition meets modernity and being spoilt for choice due to the availability of a plethora of local and international cuisines in the area an added value to your stay. -- Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you. Thank you! – Thank you for giving us the great pleasure and privilege of hosting you at our boutique hotel, and all of us truly look forward to welcoming you back. We are at your service, and we wish you well. -- Kind regards, The Ann Siang House Team
Lai On
Deluxe Room
Stayed in Jul 2023
Solo travelers
9 review
4.5/5
Great
Posted on Aug 3, 2023
I love the coffee
Unlimited snacks and sparkling water
It's kind of in the middle of everywhere
Response from Property: Dear Lai On,Greetings! Thank you for giving us the great pleasure and privilege to have been of service to you at our boutique hotel. ----We are thrilled to learn you had a fabulous stay with us and you liked our “UNLIMITED BITES & SOCIAL HOUR” service available at our social lobby. ---All of us truly hope Ann Siang House is now your choice lodging in our city-state. We earnestly look forward to welcoming you back soon. ----Kind regards,The Ann Siang House Team
Jaravee Chaivuth
Deluxe Room
Stayed in Jan 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 5, 2023
Perfect location, clean, spacious and smart room with friendly staff
Response from Property: Dear Jaravee Chaivuth,Thank you leaving an awesome review for us!Warmest Regards,Ann Siang House Team
Anonymous User
Deluxe Room
Stayed in Oct 2024
Family
6 review
5.0/5
Outstanding
Posted on Oct 12, 2024
The location is excellent. There is a subway station and a hawker center next to it. There are many popular check-in spots and food streets around it. The hotel room is quite large in Singapore. It is very comfortable. It is a pleasant stay. I visit the bar on the first floor once a day. All drinks and snacks are free. It is really touching. The service is very good. The only thing is that the thin and tall female waitress always seems to be worried and looks unhappy.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, -- Greetings! Thank you for your valued support for our boutique hotel and for letting us know you had a great stay with us. -- We are delighted you liked the ambiance and décor of our restored heritage building, and you find our “Unlimited Bites & Social Hour” an added value to your stay with us. – All of us are thrilled to learn you find our central location at the fringe of vibrant Chinatown where tradition meets modernity and being spoilt for choice due to the availability of a plethora of local and international cuisines in the area an added value to your stay. -- We are truly humbled by and appreciative of your lovely compliment for our team’s service as your compliment definitely inspires all of us to continuously strive to provide the best service in our industry. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you. Thank you! – Thank you for giving us the great pleasure and privilege of hosting you at our boutique hotel, and all of us truly look forward to welcoming you back. We are at your service, and we wish you well. -- Kind regards, The Ann Siang House Team
Guest User
Deluxe Room
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Oct 14, 2024
Very good, the service is also very good! I will stay here again when I come to Singapore in the future, there is food not far away! It is very convenient to go anywhere!
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Greetings! We are so grateful you took the time to leave us this heartwarming review on your stay experience at our boutique hotel. --- All of us are thrilled to learn you find our central location at the fringe of vibrant Chinatown where tradition meets modernity and being spoilt for choice due to the availability of a plethora of local and international cuisines in the area an added value to your stay. -- We are truly humbled and appreciative of your lovely compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your recognition for our team’s service has brought much cheer and motivation to everyone, and we assure you we shall thank them for their dedicated service. – All of us are thrilled to learn you will return to stay with us and we shall do all possible to deserve your valued trust. Thank you! -- It has truly been our great privilege and pleasure to have been of service to you at our contemporary boutique hotel, and all of us earnestly look forward to welcoming you back. --- We are at your service, and we wish you well. -Kind regards, The Ann Siang House Team
Guest User
Deluxe Room
Stayed in Sep 2024
Couples
4 review
4.7/5
Amazing
Posted on Sep 17, 2024
The previous reviews of this hotel have proven to be reliable. The location is quiet in the city, a few steps away from the Buddha Tooth Relic Temple and Chinatown. There are food stalls such as "Tiantian Hainanese Chicken Rice" and "Ya Zhong BBQ" 50 meters away from the hotel. The hotel service is very good, especially the service of FIrdaus, very friendly. The door of the hotel bathroom is easy to bump into people, and the shower room has no door. Can it be changed to a sliding door? The free drinks on the first floor are very good. I drank several cans of beer!
Original TextTranslated by Google
6/9
Response from Property: Dear Valued Guest, -- Greetings! Thank you for your valued support for our boutique hotel and for letting us know you had a great stay with us. -- We are delighted you liked the ambiance and décor of our restored heritage building, and you find our “Unlimited Bites & Social Hour” an added value to your stay with us. – All of us are thrilled to learn you find our central location at the fringe of vibrant Chinatown where tradition meets modernity and being spoilt for choice due to the availability of a plethora of local and international cuisines in the area an added value to your stay. -- We are truly humbled by and appreciative of your lovely compliment for our team’s service as your compliment definitely inspires all of us to continuously strive to provide the best service in our industry. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you. Thank you! – We hear you on there not being a sliding door in the bathrooms and this design element is something we will consider going forward. Your meaningful feedback allows us to improve our product offerings and service standards and we thank you for it. Please be assured we have taken note of your feedback which we will share with the relevant people so they can review improvements when refurbishment plans for our rooms are being considered. --Thank you for giving us the great pleasure and privilege of hosting you at our boutique hotel, and all of us truly look forward to welcoming you back. We are at your service, and we wish you well. -- Kind regards, The Ann Siang House Team
Boguhanfei
Deluxe Room
Stayed in Jul 2024
Couples
22 review
5.0/5
Outstanding
Posted on Jul 29, 2024
Take advantage of the freshness and quickly give a good review
First of all, I checked out this morning and changed to Pullman Orchard. Because it was my first time here, I didn't know the hotel situation here. To be safe, I booked here for two days and Pullman for three days. As a result, the insurance was overturned and Pullman broke my defense. Friends who have seen this, please pay attention, don't worry, this hotel is a no-brainer, Pullman Orchard, you must not come!
Environment: 1. It is very nice to take pictures. Anxiang Street is a street with many petty bourgeoisie bars, various interesting small shops, many places to take pictures, and the decoration of the hotel is also very comfortable.
2. Friends who smoke, please pay attention, just find a trash can at the door, it is very convenient. I am now in Orchard Road. I have to go downstairs of Hilton to smoke. I have to pass two traffic lights. It's so troublesome.
3. The location is very good. The Ya Kun Toast that you can find on the website is right next to it. Chinatown is very close, Chinatown is very close, and the Buddha Tooth Relic Temple is also very close. It is within 15 minutes' walk. The nearest subway station should be the brown line. To go to Universal Studios, you can go to Chinatown Station and take the purple line to Harbourfront Station. You can take the small train directly to Universal at vivocity. 711 is within 150 meters. There is a food court next to it, which has the famous Tiantian Hainanese Chicken Rice.
Facilities: 1. There is a kettle in the room, and you can go to the first floor to get purified water. Most of the rooms in Singapore hotels do not have bottled water. I am here at Pullman, so I got two bottles of filtered water and put them in the refrigerator. I am so depressed.
2. The lobby bar on the first floor, soda water, cola, green tea, etc. are all in the refrigerator. You can take them at will. How to describe it? If you buy them outside, they cost more than RMB 15 per bottle. You can drink them here as much as you want. We went to the hotel with our family. They are local. There are 5 or 6 people. They are all available for you to use at will. Don’t think I’m being stingy. Pullman charged me more than 50 for a bottle of cola.
3. The linens, towels, sheets, and quilt covers are all very comfortable, and they are very clean and new. The air in the room is very fresh and there is no moisture (there are no windows on the Pullman side, and the bathroom has no exhaust. When taking a shower, water drips on the head...), regret +1
4. The wifi is very fast, with a wide range and good signal.
5. The lobby bar is very comfortable and you can sit and play for a day.
6. The water pressure in the bathroom is a bit insufficient, hope to improve
Service: 1. There is no Chinese service, but for smartphones, I used Google Translate (vivo phones are not suitable for traveling abroad, I have tested it myself and it works...) Samsung and Apple have built-in translations that are very useful. The attitude of the service staff is very good, and occasionally they can understand some simple Chinese. It is that kind of smooth, friendly feeling, and patience is also good.
2. Before coming, I called after booking, and found that I didn’t know English. Later, I communicated by email, which was very convenient and replied quickly. If you don’t know English, just translate and copy it.
3. Here I want to praise the Indian waiter who wears glasses and is a little thin. He is very temperamental and has good service.
4. There are too many people in Universal Studios, I need to go early, and the hotel luggage is stored until 4 pm, which is very convenient.
Sanitation: 1. The cleanliness is nothing to say. When I booked, I saw the bad reviews and was very worried, but I was actually very surprised and didn’t step on thunder
2. The overall feeling of the hotel is very clean, which is a pile of details everywhere, which is great.
Having written so much above, I regret it even more. If Pullman doesn’t refund me, I will move back overnight… I am broken again…
Original TextTranslated by Google
6/8
Response from Property: Dear Boguhanfei, -- Greetings! Thank you for your valued support for our boutique hotel and for taking the time to review your stay with us. We are delighted you had a wonderful stay with us, and you like the ambiance and décor of our restored heritage boutique hotel. – All of us are thrilled to learn you find our central location at the fringe of vibrant Chinatown where tradition meets modernity and being spoilt for choice due to the availability of a plethora of local and international cuisines in the area an added value to your stay. -- With your experience at our boutique hotel, we truly hope Ann Siang House remains as your choice accommodation whenever you are back in our city-state, and you will recommend us to your family and friends. – All of us have truly enjoyed being of service to you and we eagerly await to welcome you back. – Kind regards, The Ann Siang House Team
beelee_tb
Deluxe Room
Stayed in Jul 2024
Family
9 review
5.0/5
Outstanding
Posted on Sep 13, 2024
The hotel in Singapore is quite large, and the mini bar provides free drinks and snacks.
Original TextTranslated by Google
Response from Property: Dear belee, -- Greetings! Thank you for your valued support for our boutique hotel and for letting us know you had a great stay with us. -- We are delighted you find our “Unlimited Bites & Social Hour” an added value to your stay with us. – Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you. Thank you! – Thank you for giving us the great pleasure and privilege of hosting you at our boutique hotel, and all of us truly look forward to welcoming you back. We are at your service, and we wish you well. -- Kind regards, The Ann Siang House Team
stellatsui
Deluxe Room
Stayed in May 2024
Family
27 review
5.0/5
Outstanding
Posted on Jun 6, 2024
Salina helped us find the phone we left in the taxi, thumbs up
Original TextTranslated by Google
6/7
Response from Property: Dear stellatsui, -- Thank you for reviewing your recent stay at our boutique hotel and for letting us know you enjoyed your stay with us. -- We are truly humbled and appreciative of your lovely compliment for our team’s service, especially for Salina, and we sincerely thank you for your inspiring mention. Your recognition for our team’s service has brought much cheer and motivation to everyone, and we assure you we shall thank Firdaus and Salina for their dedicated service. –--- It has truly been our great privilege and pleasure to have been of service to you. All of us earnestly hope our boutique hotel remains as your choice lodging whenever your travels bring you back to Singapore. ---- Kind regards, The management of Ann Siang House
Guest User
Deluxe Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 25, 2024
Very friendly, free snacks and drinks on the first floor! It is super convenient to chinatowb and cnd.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, -- Greetings! Thank you for your valued support for our boutique hotel and for letting us know you had a great stay with us. -- We are delighted you liked the ambiance and décor of our restored heritage building, and you find our “Unlimited Bites & Social Hour” an added value to your stay with us. – All of us are thrilled to learn you find our central location at the fringe of vibrant Chinatown where tradition meets modernity and being spoilt for choice due to the availability of a plethora of local and international cuisines in the area an added value to your stay. -- We are truly humbled by and appreciative of your lovely compliment for our team’s service as your compliment definitely inspires all of us to continuously strive to provide the best service in our industry. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you. Thank you! – Thank you for giving us the great pleasure and privilege of hosting you at our boutique hotel, and all of us truly look forward to welcoming you back. We are at your service, and we wish you well. -- Kind regards, The Ann Siang House Team
Guest User
Deluxe Room
Stayed in Mar 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Mar 9, 2024
fully equipped!
Hygiene: Clean!
Environment: Warm and quiet!
Service: perfect! The staff has a very good attitude and is very patient! Domestic savings cards 💳 can also be used for Deposit!
Communicated in English throughout the process! The transportation is convenient, with the subway nearby, 711 convenience store to buy subway cards, bus cards, and Longya Temple attractions very close.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, --Thank you so much for taking the time to share a heartfelt review based on your recent stay experience at our charming Peranakan-style boutique hotel. We are truly humbled by your generosity and kind words. --Indeed, our unique location is something we take great pride in, and we are pleased to hear that it added to the enjoyment and convenience of your stay. It is also wonderful to know that you enjoyed our choice of bites and refreshments, which are exclusively curated for our ever-lovely guests!Our team at Ann Siang House strives to deliver an exceptional guest experience and are always here to ensure that your stay with us remains comfortable, thus, we are glad that they made such a wonderful impression on you. Your kind compliments for the team are very much appreciated. --0Once again, we sincerely thank you for your valued patronage, and we hope to have the opportunity to welcome you back soon for your next fabulous adventures in our city-state. --Until we meet again! --Best regards, --The Ann Siang House team
Captleo
Deluxe Room
Stayed in Sep 2024
Family
12 review
3.1/5
Posted on Sep 4, 2024
Very average. Considering that prices in Singapore are high, a small room costing less than 2,000 is acceptable. The question is, why is the air conditioner outlet almost on the upper right side of the bed? A large air outlet goes straight to the right side of the bed, and people sleeping on the right side will be blown directly; if it is turned off, the heat will be unbearable. It's not people-oriented at all. This is enough to give me a low score. The second time I had a bad impression of Ascott, the last time was in Shenyang. I will not choose this brand again in the future.
Original TextTranslated by Google
Response from Property: Dear I catch- Greetings. We deeply regret to learn you and your friend did not enjoy your overnight stay at our centrally located boutique hotel and we are sorry for the disappointment caused to you by the position of the air-con in the room assigned for your stay.– We hear you on this design element and is something we will consider going forward. Your meaningful feedback allows us to improve our product offerings and service standards and we thank you for it. Please be assured we have taken note of your feedback which we will share with the relevant people so they can review improvements when refurbishment plans for our rooms are being considered. --While we constantly strive to maintain the highest standard of customer satisfaction, it is most unfortunate we have fallen short of your expectations. Thank you for staying with us and we sincerely hope you and your friend will give us another chance to welcome you back. -- Kind regards, The Ann Siang House Team
Guest User
Deluxe Room
Stayed in Aug 2024
Family
4 review
3.5/5
Posted on Aug 23, 2024
The room is relatively small and the lighting is not good. The fresh air system is better, so there is no need to turn on the air conditioner at night. Free snacks and drinking water, coffee, tea, etc. are provided in the lobby, which the children like very much. The shower room has no door. It is recommended to install a shower curtain, otherwise the water will splash out and the floor is very slippery. The Chinese service is not always available, but the lady who speaks Chinese is still very enthusiastic, better than the others.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, -- Greetings! Thank you for your valued support for our boutique hotel and for taking the time to review your stay with us. We are delighted you had a wonderful stay with us. --We are sorry for the disappointment caused to you by the size of the room you booked for your stay. We would like to explain as we want our guests to be aware of our various room types and the in-room facilities before they confirm their stays with us because we understand the size of our rooms may not be ideal for some guests’ stay requirements or preference, information on the apartments including the size of the respective apartment is stated on our property’s landing page on *********** when one clicks on the link of the respective room type. We seek your kind understanding in this matter. ---With your experience at our boutique hotel, we truly hope Ann Siang House remains as your choice accommodation whenever you are back in our city-state, and you will recommend us to your family and friends. – We sincerely thank you for your feedback about the lighting and bathroom, and we apologise for the disappointment and discomfort caused to you. Please be assured we have taken note of your feedback which we will share with the relevant people so they can review improvements when refurbishment plans for our rooms are being considered. All of us have truly enjoyed being of service to you and we eagerly await to welcome you back. – Kind regards, The Ann Siang House Team
Xiaochengshishihu
Deluxe Room
Stayed in Feb 2024
Family
6 review
5.0/5
Outstanding
Posted on Feb 3, 2024
The room is very beautiful👍The service is great👍The location is unique👍5 minutes to Chinatown👍20 minutes walk to Clarke Quay👍
Original TextTranslated by Google
Response from Property: Dear Xiaochengshishihu, --Greetings from your friendly team at Ann Siang House! --We are delighted you had a wonderful stay at our strategically located boutique hotel, and you like the ambiance of our rooms and facilities. --All of us are truly humbled by your heartwarming compliment for our team’s service, and we sincerely thank you for your kind mention. Thank you for making our team members feel valued! --At Ann Siang House, each guest’s stay experience is very important to all of us, and we shall always endeavor to walk the extra mile to ensure our guests’ stay requirements and satisfaction are well taken care of. Our management values our guest satisfaction as a top priority and we are committed to our guests. Its guests like you and your partner who make our job wonderful and inspire us to fuel our passion to serve- Thank you! --It has truly been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service, and we wish you well --. Kind regards,The management of Ann Siang House, The Unlimited Collection by Oakwood