Holiday Inn Express Singapore Orchard Road , an IHG Hotel Reviews
Holiday Inn Express Singapore Orchard Road , an IHG Hotel
20 Bideford Rd, 229921, SingaporeView Hotel Details
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Holiday Inn Express Singapore Orchard Road , an IHG Hotel Guest Reviews
4.5/5
Great
272 review
Verified reviewsLocation4.7
Amenities4.3
Service4.6
Cleanliness4.6
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All reviews(272)
Positive reviews(265)
Reviews with photos/video(49)
Awesome stay(60)
Easy to get around(36)
Convenient for shopping(27)
Close to metro(17)
Great value for money(14)
Tasty food(14)
Friendly front desk staff(10)
Average sound insulation(4)
Negative reviews(7)
The Elliscope
Twin Room With Sofa Bed
Stayed in Aug 2024
Family
9 review
Amazing
Posted on Nov 23, 2024
My parents and I had a wonderful stay at the Holiday Inn Express Orchard in Singapore. The hotel is ideally located, just a short walk from Orchard Road, making it easy to access shopping, dining, and entertainment. The rooms were modern, comfortable, and well-equipped, with great amenities like a free breakfast that my parents especially enjoyed. The staff was friendly and helpful, ensuring a pleasant and hassle-free experience. Overall, it was a great choice for our stay, and my parents were particularly happy with the convenience and comfort. Highly recommended!
Response from Property: Dear The Elliscope, thank you for taking the time to share your review with us as it is valuable feedback such as yours that motivates us to improve where we lack and keep up what we are doing right. We are delighted to hear that you enjoyed your hotel stay with us. We look forward to welcoming you back again for a Holiday Inn Express stay experience - Express Start Breakfast, Express Essentials, and Express Recharge. Have a great week ahead! Warmest Regards, Holiday Inn Express Singapore Orchard Road Team
Lee Lee
Standard Room (1 Queen Bed)
Stayed in Nov 2024
Couples
4 review
Very Good
Posted on Nov 21, 2024
Good hotel, close to Orchard Road, walking distance to main shopping malls and restaurants, highly recommended.
Response from Property: Dear Lee Lee, thank you for taking the time to share your review with us as it is valuable feedback such as yours that motivates us to improve where we lack and keep up what we are doing right. We are delighted to hear that you enjoyed your hotel stay with us. We look forward to welcoming you back again for a Holiday Inn Express stay experience - Express Start Breakfast, Express Essentials, and Express Recharge. Have a great week ahead! Warmest Regards, Holiday Inn Express Singapore Orchard Road Team
Pankaj
Standard Room (1 Queen Bed)
Stayed in Nov 2024
Business travelers
3 review
Outstanding
Posted on Nov 21, 2024
The staff was remarkable especially Wang/Mang (sorry i forgot the spelling), Lawrence, night staff, etc. I did not once feel uncomfrotable. They went above and beyond. It was a great experience and im happy to recommend it to all my friends. Great Staff - they all need a bonus for their great customer service! I would love to share photos but my face is mostly in it so i cannot share. but kudos to the team and management.
Response from Property: Dear Pankaj, thank you for taking the time to share your review with us as it is valuable feedback such as yours that motivates us to improve where we lack and keep up what we are doing right. We are delighted to hear that you enjoyed your hotel stay with us. Your comments will be shared with Wang, Lawrence and the entire Team and keep us motivated to continue delivering our best. We look forward to welcoming you back again for a Holiday Inn Express stay experience - Express Start Breakfast, Express Essentials, and Express Recharge. Have a great week ahead! Warmest Regards, Holiday Inn Express Singapore Orchard Road Team
Mininunu
Standard Room (1 Queen Bed)
Stayed in May 2024
Family
3 review
Very Good
Posted on May 5, 2024
Only walk 2-5mins to ngee ann city, orchard central, ION orchard … so convenient!!
Response from Property: Dear nnneang, thank you for taking the time to share your review with us as it is valuable feedback such as yours that motivates us to improve where we lack and keep up what we are doing right. We are delighted to hear that you enjoyed your hotel stay with us. We look forward to welcoming you back again for a Holiday Inn Express stay experience - Express Start Breakfast, Express Essentials, and Express Recharge. Have a great week ahead! Warmest Regards, Holiday Inn Express Singapore Orchard Road Team
Guest User
Standard Room (1 Queen Bed)
Stayed in Sep 2024
Solo travelers
12 review
Outstanding
Posted on Sep 30, 2024
Fantastic priced hotel in a fab location. Staff are attentive, has everything you need - highly recommend! I’ll be back.
Response from Property: Dear Valued Guest, thank you for taking the time to share your review with us as it is valuable feedback such as yours that motivates us to improve where we lack and keep up what we are doing right. We are delighted to hear that you enjoyed your hotel stay with us. We look forward to welcoming you back again for a Holiday Inn Express stay experience - Express Start Breakfast, Express Essentials, and Express Recharge. Have a great week ahead! Warmest Regards, Holiday Inn Express Singapore Orchard Road Team
Muffinman
Queen Room With Sofa Bed
Stayed in Jul 2024
Family
30 review
Amazing
Posted on Jul 31, 2024
Staff are very nice. Facilities are good.
The room is clean and tidy.
It is around 5 mins walk from Somerset station. Overall, it is good for family.
Response from Property: Dear Muffinman, thank you for taking the time to share your review with us as it is valuable feedback such as yours that motivates us to improve where we lack and keep up what we are doing right. We are delighted to hear that you enjoyed your hotel stay with us. We look forward to welcoming you back again for a Holiday Inn Express stay experience - Express Start Breakfast, Express Essentials, and Express Recharge. Have a great week ahead! Warmest Regards, Holiday Inn Express Singapore Orchard Road Team
Guest User
Standard Room
Stayed in Jul 2024
Couples
4 review
Outstanding
Posted on Jul 20, 2024
Our return visit was just as delightful as the first. We have nothing but praise, with a gentle suggestion to enhance the breakfast selection, offer more variety, and create additional space for our cherished guests to enjoy.
Response from Property: Dear Valued Guest, thank you for taking the time to share your review with us as it is valuable feedback such as yours that motivates us to improve where we lack and keep up what we are doing right. We are delighted to hear that you enjoyed your hotel stay with us. We look forward to welcoming you back again for a Holiday Inn Express stay experience - Express Start Breakfast, Express Essentials, and Express Recharge. Have a great week ahead! Warmest Regards, Holiday Inn Express Singapore Orchard Road Team
Anonymous User
Twin Room With Sofa Bed
Stayed in Jun 2024
Family
1 review
Posted on Jun 11, 2024
As a frequent guests until recently. Frontliners Pen and Gerald were unprofessional in discharging their duties. We articulated to them that perhaps we should consider being a regular, the staff in question casually said, “Okay!” Staff distracted by usage of personal device whilst on duty.
This is unbecoming service which you must agree is unacceptable!
Response from Property: Dear Valued Guest, thank you for taking the time to share your review with us as it is valuable feedback such as yours that motivates us to improve where we lack and keep up what we are doing right. We deeply regret to hear of the unfortunate experience you encountered during your stay with us. We understand your frustration and sincerely apologise for our team's service during your stay. We do take feedback from our guests seriously, as we aim to deliver positive experiences to all our guests. Please be assured that your feedback has been shared with the team, who continually take active steps to ensure our rooms provide refreshing and comfortable stays. We hope we will be given a chance to recover your impression of our hotel for your next stay. Yours Sincerely, Holiday Inn Express Singapore Orchard Road Team
Teng
Standard Room (1 Queen Bed)
Stayed in Jun 2024
Family
22 review
Posted on Jun 19, 2024
The Indian staff at the reception is very rude. I would never stay in this hotel ever again.
Response from Property: Dear Valued Guest, Greetings from Holiday Inn Express Singapore Orchard Road! Thank you for taking time to share your feedback with us. We deeply regret to hear of the unfortunate experience you encountered during your stay with us. We understand your frustration and sincerely apologise that our team was unable to assist further during your stay. Our guests' trust is important and a top priority for us, and we will not tolerate for any misconduct on our team. Once again, please accept our sincerest apology for failing to meet your expectation. We hope to be able to restore your confidence in us. For any assistance, please contact the hotel directly. Best Regards, The Team at Holiday Inn Express Singapore Orchard Road
N Y
Standard Room (1 Queen Bed)
Stayed in Apr 2024
Couples
2 review
Very Good
Posted on Apr 30, 2024
Location is so close to Orchard Road, just a few minutes walk to the MTR station, very convenient.
Breakfast is simple but enough.
Response from Property: Dear N Y, thank you for taking the time to share your review with us as it is valuable feedback such as yours that motivates us to improve where we lack and keep up what we are doing right. We are delighted to hear that you enjoyed your hotel stay with us. We look forward to welcoming you back again for a Holiday Inn Express stay experience - Express Start Breakfast, Express Essentials, and Express Recharge. Have a great weekend ahead! Warmest Regards, Holiday Inn Express Singapore Orchard Road Team
lalalunarx
Standard Room (2 Single Beds)
Stayed in Oct 2023
Family
2 review
Outstanding
Posted on Nov 5, 2023
Nice place to stay, various malls around you, easy to walk and close to bus stop. If i have a chance to visit SG again this hotel will be my first choice 🥰
Response from Property: Dear lalalunarx, thank you for taking the time to share your review with us as it is valuable feedback such as yours that motivates us to improve where we lack and keep up what we are doing right. We are delighted to hear that our Hotel's location and service of our Team were among the highlights of your hotel stay. We look forward to welcoming you back again for a Holiday Inn Express stay experience - Express Start Breakfast, Express Essentials, and Express Recharge. Have a great week ahead! Warmest Regards, Holiday Inn Express Singapore Orchard Road Team
Joisa
Twin Room With Sofa Bed
Stayed in May 2024
Family
3 review
Great
Posted on May 11, 2024
Strategic Location . Room is Clean . Staffs are very helpful. Wheelchair access is good.
Response from Property: Dear Joisa, thank you for taking the time to share your review with us as it is valuable feedback such as yours that motivates us to improve where we lack and keep up what we are doing right. We are delighted to hear that you enjoyed your hotel stay with us. We look forward to welcoming you back again for a Holiday Inn Express stay experience - Express Start Breakfast, Express Essentials, and Express Recharge. Have a great week ahead! Warmest Regards, Holiday Inn Express Singapore Orchard Road Team
AS2022
Standard Room (2 Single Beds)
Stayed in Oct 2023
Family
3 review
Outstanding
Posted on Nov 6, 2023
Always a nice warm stay, breakfast included
Love the hotel with friendly staffs
Response from Property: Dear AS2022, thank you for taking the time to share your review with us as it is valuable feedback such as yours that motivates us to improve where we lack and keep up what we are doing right. We are delighted to hear that our complimentary Breakfast and the service of our Team were among the highlights of your hotel stay. We look forward to welcoming you back again for a Holiday Inn Express stay experience - Express Start Breakfast, Express Essentials, and Express Recharge. Have a great week ahead! Warmest Regards, Holiday Inn Express Singapore Orchard Road Team
Kasim
Standard Room (1 Queen Bed)
Stayed in May 2024
Couples
2 review
Very Good
Posted on May 24, 2024
Too noisy in the room.outside mechine is very NOISY.can't sleeping .all room
Response from Property: Dear Kasim, thank you for taking the time to share your review with us as it is valuable feedback such as yours that motivates us to improve where we lack and keep up what we are doing right. We deeply regret to hear of the unfortunate experience you encountered during your stay with us. We understand your frustration and sincerely apologise that our team was unable to assist further during your stay. We do take feedback from our guests seriously, as we aim to deliver positive experiences to all our guests. Please be assured that your feedback has been shared with the team, who continually take active steps to ensure our rooms provide refreshing and comfortable stays. We hope we will be given a chance to recover your impression of our hotel for your next stay. Yours Sincerely, Holiday Inn Express Singapore Orchard Road Team
minminkouhf
Twin Room With Sofa Bed
Stayed in Aug 2023
Travel with friends
3 review
Outstanding
Posted on Aug 16, 2023
I'm fully satisfied with this hotel. The location is the best part. It's located so safe area
Response from Property: Dear minminkouhf, thank you for taking the time to share your valuable feedback with us. We are pleased to hear you had a satisfying experience staying with us in the heart of Orchard Road! Thank you for choosing our hotel as your preferred accommodation in Singapore and we look forward to welcoming you back again for a Holiday Inn Express stay experience - Express Start Breakfast, Express Essentials, and Express Recharge. Have a great week ahead! Warmest Regards, Holiday Inn Express Singapore Orchard Road Team