Genting Hotel Jurong

Genting Hotel Jurong Reviews

Genting Hotel Jurong

2 Town Hall Link, 608516, SingaporeView Hotel Details
Genting Hotel Jurong
Genting Hotel JurongGenting Hotel JurongGenting Hotel Jurong
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Genting Hotel Jurong Guest Reviews

4.4/5
Very Good
939 review
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.6
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All reviews(939)
Positive reviews(898)
Reviews with photos/video(209)
Easy to get around(96)
Convenient for shopping(86)
Close to metro(49)
Perfect for business trips(27)
Friendly front desk staff(17)
Average sound insulation(15)
Comfortable bed(13)
Loved the view(12)
Negative reviews(41)
Jonathan Lee
Deluxe Room
Stayed in Dec 2024
Business travelers
7 review
4.2/5
Very Good
Posted on Dec 14, 2024
Located close to MRT and bus at Jurong east is a good location. Bus to sentosa could do with running earlier/later each day for tourists. Restaurant is good with variety each day for breakfast, dinner was also good. Pool did not seem to get much sun so was rather cold
Response from Property: Dear Jonathan Lee, Thank you for staying with Genting Hotel Jurong by Resorts World Sentosa and for taking the time to provide us with your valuable feedback. All of us at Genting Hotel Jurong take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met your expectations. We wish to assure you that we would strive to continue to enhance the level of service and guest experience at Genting Hotel Jurong. We look forward to your continued support and hope to welcome you back again in the near future. Regards, Duty Manager Genting Hotel Jurong
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D
Superior Room
Stayed in Aug 2024
Family
6 review
4.7/5
Amazing
Posted on Sep 27, 2024
Great location: About 10 minutes walk to the nearby mall and subway station. There is a Bus stop right outside of the hotel’s main entrance. Staff: very friendly and helpful. The room and the bathroom are clean but very small. We stayed on the third floor. The soundproofing of the room is very bad. We heard the couples staying next room who made noise at late night. It was loud and disgusting. In addition, there had been some maintenance work going for a few days which was noisy for a few hours each day Food: There is a small restaurant at the top floor.We went up one time and there were a lot of people. And we saw there were not enough staff to serve the people. There is a breakfast place on the ground floor. But they are closed for lunch and breakfast. There is a vending machine in the lobby that offers snacks and instant noodle, which is good. In addition, there are trolleys available in the entrance and you can use it to bring all luggages to your room.
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Response from Property: Dear Valued Guest, Thank you for staying with Genting Hotel Jurong by Resorts World Sentosa and for taking the time to provide us with your valuable feedback. All of us at Genting Hotel Jurong take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met your expectations. We wish to assure you that we would strive to continue to enhance the level of service and guest experience at Genting Hotel Jurong. We look forward to your continued support and hope to welcome you back again in the near future. Regards, Duty Manager Genting Hotel Jurong
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Doraalias
Superior Room
Stayed in Jul 2024
Family
2 review
4.7/5
Amazing
Posted on Jul 18, 2024
Our experience was good, and for those who wanted to explore the Jurong area, this is the most strategic hotel to stay.
Response from Property: Dear DLuis, Thank you for staying with Genting Hotel Jurong by Resorts World Sentosa and for taking the time to provide us with your valuable feedback. All of us at Genting Hotel Jurong take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met your expectations. We wish to assure you that we would strive to continue to enhance the level of service and guest experience at Genting Hotel Jurong. We look forward to your continued support and hope to welcome you back again in the near future. Yours Sincerely, Duty Manager Genting Hotel Jurong
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youngtraff
Superior Room
Stayed in Dec 2024
Couples
3 review
4.7/5
Amazing
Posted on Jan 1, 2025
Excellent customer service, check in was smooth and no fuss, got 2 complimentary car park coupons as well. Room was not extremely big, but very satisfied with the cleanliness. Only downside was there is no bidet spray in the toilet, other than that everything else was pretty good. Will definitely consider for another stay next time.
Response from Property: Dear Youngtraff, Thank you for staying with Genting Hotel Jurong by Resorts World Sentosa and for taking the time to provide us with your valuable feedback. All of us at Genting Hotel Jurong take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met your expectations. We wish to assure you that we would strive to continue to enhance the level of service and guest experience at Genting Hotel Jurong. We look forward to your continued support and hope to welcome you back again in the near future. Regards, Duty Manager Genting Hotel Jurong
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Celine
Superior Room
Stayed in Dec 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Dec 28, 2024
I recently stayed at Genting Hotel Jurong and had a pleasant experience overall. The hotel's "hotel in a garden" theme was refreshing, with extensive landscaping and greenery creating a relaxing atmosphere. The rooms were clean and functional, though a bit on the smaller side. The staff was friendly and helpful, making my stay comfortable. The location was convenient, just a short walk from the Jurong East MRT station. I enjoyed the variety of dining options nearby. Overall, it was a great stay, and I would recommend this hotel to others visiting the area.
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Response from Property: Dear Celine, Thank you for staying with Genting Hotel Jurong by Resorts World Sentosa and for taking the time to provide us with your valuable feedback. All of us at Genting Hotel Jurong take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met your expectations. We wish to assure you that we would strive to continue to enhance the level of service and guest experience at Genting Hotel Jurong. We look forward to your continued support and hope to welcome you back again in the near future. Regards, Duty Manager Genting Hotel Jurong
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Guest User
Superior Room
Stayed in Dec 2024
Travel with friends
51 review
4.5/5
Great
Posted on Jan 1, 2025
A peaceful location far from busy location and crowds and waliking distances to shopping mall, food court and transportation.
Response from Property: Dear Valued Guest, Thank you for staying with Genting Hotel Jurong by Resorts World Sentosa and for taking the time to provide us with your valuable feedback. All of us at Genting Hotel Jurong take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met your expectations. We wish to assure you that we would strive to continue to enhance the level of service and guest experience at Genting Hotel Jurong. We look forward to your continued support and hope to welcome you back again in the near future. Regards, Duty Manager Genting Hotel Jurong
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shannonchowz
Superior Room
Stayed in Dec 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 17, 2024
Had a pleasant stay as the location was near to my meeting point. There’s also a complimentary shuttle bus to Sentosa.
Response from Property: Dear Shannonchowz, Thank you for staying with Genting Hotel Jurong by Resorts World Sentosa and for taking the time to provide us with your valuable feedback. All of us at Genting Hotel Jurong take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met your expectations. We wish to assure you that we would strive to continue to enhance the level of service and guest experience at Genting Hotel Jurong. We look forward to your continued support and hope to welcome you back again in the near future. Regards, Duty Manager Genting Hotel Jurong
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Cat loving dear
Premier Room
Stayed in May 2024
Family
6 review
4.0/5
Very Good
Posted on May 30, 2024
Location: it’s around 10-15 mins walk from MRT, not very convenient for travellers with many luggage. It’s not indoor or with shelter on the way. Luckily the weather is very good without rain upon my arrival and departure. Just that there is construction work nearby and quite dusty when walking towards MRT in the daytime. Check in: the staff called Rainny is very friendly and helpful. We felt being warm welcomed and the whole process is very smooth. Room: the room is bright and tidy. Two queen beds are comfy and spacious enough. The shower area is relatively small. The minibar including cup noodles and drinks inside the room is all free. We just need to fill up water from the dispenser in the corridor. The hotel emphasises environmental friendly and I can see it from the amenities and setup. I quite like the small fridge in green color. I also appreciate it has type C plug on the bedside. I would say the room setup is good for business travellers. Swimming pool: it’s located on 2/F and not big though. We just didn’t swim much as there were quite some leaves and small stones in the pool. Restaurant: we haven’t tried but saw one on the hotel lobby. It’s buffet style. And there is one rooftop restaurant but only open from 6am to 9pm. What a shame we had no chance to visit. For our lunch and dinner, we went to the shopping mall near MRT and there are lots of restaurants. Overall, the stay is good. Staff including front office and housekeeping are very friendly and helpful.
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6/11
Response from Property: Dear Cat Loving Dear, Thank you for staying with Genting Hotel Jurong by Resorts World Sentosa and for taking the time to provide us with your valuable feedback. All of us at Genting Hotel Jurong take pride in providing our guests with the highest standards in hospitality. We are delighted to note that your overall experience met your expectations. We also appreciate your input on the swimming pool and regret any disappointment caused. Your feedback has been noted and rest assured that we take all guest comments seriously in our continuous efforts to improve. If there are specific details you would like to share more on any other aspects of your stay, please feel free to reach out when you have the time. We value your insights and want to make sure we address any concerns. Once again, thank you for choosing Genting Hotel Jurong and we hope to have the opportunity to welcome you back for an improved experience in the future.Yours Sincerely, Duty Manager Genting Hotel Jurong
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Guest User
Superior Room
Stayed in Nov 2024
Business travelers
72 review
5.0/5
Outstanding
Posted on Dec 1, 2024
If you need to be in Jurong than this is probably the hotel you want. It is quite nice, however the room is a little small for the price. The staff at the front desk are friendly and very helpful.
Response from Property: Dear Valued Guest, Thank you for staying with Genting Hotel Jurong by Resorts World Sentosa and for taking the time to provide us with your valuable feedback. All of us at Genting Hotel Jurong take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met your expectations. We wish to assure you that we would strive to continue to enhance the level of service and guest experience at Genting Hotel Jurong. We look forward to your continued support and hope to welcome you back again in the near future. Regards, Duty Manager Genting Hotel Jurong
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Anonymous User
Superior Room
Stayed in Nov 2024
Other
20 review
3.0/5
Posted on Nov 27, 2024
The room was very small and the toilet is only for standing area for shower and cannot really move too big steps. The shower only have standing shower head and don’t have the overhead shower unit. Inside the room is very small as well with no cabinet and only hanging rack for hanging clothes. Don’t really like the room because it’s too small and not cosy at all. The reception counter service wasn’t too bad except that the English cannot really much understandable with a Thai or Vietnam slang. But they are quite helpful and they helped to upgrade the room with drinks inside the fridge
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Response from Property: Dear Guest, Thank you for sharing your feedback about your recent stay at Genting Hotel Jurong. We sincerely apologize if we did not meet your expectations, and we understand how important this aspect is for our guests. We appreciate your input and regret any disappointment caused. Your feedback has been noted and rest assured that we take all guest comments seriously in our continuous efforts to improve. If there are specific details you would like to share about your booking experience or any other aspects of your stay, please feel free to reach out to us when you have the time. We value your insights and want to make sure we address any concerns. Regards, Duty Manager Genting Hotel Jurong
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Guest User
Deluxe Room
Stayed in Nov 2024
Business travelers
1 review
3.2/5
Posted on Nov 26, 2024
Counter service is not good. Why bring.along and show the check in voucher still cannot check in??? Need to come personally show Nric than can check in??? That means every time I booked for clients need to bring personally to your counter in order to check in?? In this case I dare not booked your hotel again. I will inform my company n friend also Thank you.
Response from Property: Dear Guest, Thank you for sharing your feedback about your recent stay at Genting Hotel Jurong. We sincerely apologize if we did not meet your expectations, and we understand how important this aspect is for our guests. We appreciate your input and regret any disappointment caused. Your feedback has been noted and rest assured that we take all guest comments seriously in our continuous efforts to improve. If there are specific details you would like to share on any other aspects of your stay, please feel free to reach out to us when you have the time. We value your insights and want to make sure we address any concerns. Regards, Duty Manager Genting Hotel Jurong
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Ronny Tjahyana
Superior Room
Stayed in Nov 2024
Business travelers
6 review
4.0/5
Very Good
Posted on Jan 2, 2025
Staying at Genting Hotel is a pleasant experience, especially if you're looking to explore nearby attractions or need a comfortable base for a short trip. While it's not the most luxurious option in Singapore, its excellent service, strategic location, and clean environment make it a great choice for families, tourists, and business travelers alike. Would I return? Absolutely, especially for the convenience and friendly vibe!
Response from Property: Dear Ronny Tjahyana, Thank you for staying with Genting Hotel Jurong by Resorts World Sentosa and for taking the time to provide us with your valuable feedback. All of us at Genting Hotel Jurong take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met your expectations. We wish to assure you that we would strive to continue to enhance the level of service and guest experience at Genting Hotel Jurong. We look forward to your continued support and hope to welcome you back again in the near future. Regards, Duty Manager Genting Hotel Jurong
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Anonymous User
Premier Room
Stayed in Dec 2024
Family
3 review
4.5/5
Great
Posted on Dec 9, 2024
The service is good because it accommodates late check in and a lot of free goodies in room
Response from Property: Dear Valued Guest, Thank you for staying with Genting Hotel Jurong by Resorts World Sentosa and for taking the time to provide us with your valuable feedback. All of us at Genting Hotel Jurong take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met your expectations. We wish to assure you that we would strive to continue to enhance the level of service and guest experience at Genting Hotel Jurong. We look forward to your continued support and hope to welcome you back again in the near future. Regards, Duty Manager Genting Hotel Jurong
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fuji07
Superior Room
Stayed in Nov 2024
Solo travelers
2 review
4.5/5
Great
Posted on Nov 19, 2024
Good and clean quite expensive and they won't let u barrow the cable charger even ur already low battery unless u leave it to the front desk...😏🤫 I trust this expensive hotel but they won't trust u even a while to barrow a charger😂 over price and toilet is so small...
Response from Property: Dear Valued Guest, Thank you for staying with Genting Hotel Jurong by Resorts World Sentosa and for taking the time to provide us with your valuable feedback. All of us at Genting Hotel Jurong take pride in providing our guests with the highest standards in hospitality. We wish to assure you that we would strive to continue to enhance the level of service and guest experience at Genting Hotel Jurong. We look forward to your continued support and hope to welcome you back again in the near future. Regards, Duty Manager Genting Hotel Jurong
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Ann Cheong 26
Deluxe Room
Stayed in Nov 2024
Business travelers
4 review
4.0/5
Very Good
Posted on Nov 15, 2024
this is second time stay in Genting hotel, I'm very satisfied your hotel service & cleanliness.
Response from Property: Dear Valued Guest, Thank you for staying with Genting Hotel Jurong by Resorts World Sentosa and for taking the time to provide us with your valuable feedback. All of us at Genting Hotel Jurong take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met your expectations. We wish to assure you that we would strive to continue to enhance the level of service and guest experience at Genting Hotel Jurong. We look forward to your continued support and hope to welcome you back again in the near future. Regards, Duty Manager Genting Hotel Jurong
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