Hilton Garden Inn Singapore Serangoon Reviews

This was my 10th international trip, and I have stayed at various Hilton Hotels and other accommodations in the past. Unfortunately, this was one of the worst experiences of my life. The staff at this hotel were dishonest, manipulative, and discriminatory. I used the kettle once to make coffee, and shortly after, I received a letter stating that I had damaged their old kettle. They demanded $47 for a replacement. When I approached the reception to clarify the issue, a representative assured me that it was just a warning and that I should only use the kettle for boiling water. I followed their instructions exactly, yet they still charged me the fee. When I questioned them, they shamelessly changed their stance, denying ever having told me otherwise. This entire situation felt like a scam—beware, friends! As for customer service, their treatment is blatantly biased. If you have white skin, you’re treated like a valued guest. However, if you have brown or black skin, they treat you with complete disregard, as if you are insignificant. I have never encountered such blatant racism in my entire life. Needless to say, I will never do business with Hilton again, and I have no intention of ever returning to Singapore.

Stayed here for 3 nights. Good thing is there is a 7/11 right next door. Aside from that the streets around it are slightly dodgier side of Singapore. Temple is RIGHT next door and our room overlooked it. It’s super noisy and so if you plan on sleeping in, don’t book this hotel. We are heavy sleepers so some of the time it wasn’t a problem but even with that being said it woke us up. The Aircon didn’t work last night we were there and was using a central system which we didn’t like. Area wise not the best for food and walking around. If you’re on a budget and don’t mind then it’s fine. If you’re looking for something slightly better I suggest elsewhere. The room was nice for the price tho I have no complaints aside from the Aircon on the last day which we told reception at checkout, but if I had a higher budget for this trip I’d probably book somewhere else.