Citadines Balestier Reviews

Response from Property: Dear CeTheWorld, ---Greetings from all of us at Citadines Balestier Singapore and welcome back! ---Thank you for choosing our pet-friendly serviced residence and for taking time to review your recent stay with us. ---We are delighted you had another enjoyable and comfortable stay with us. --All of us are truly humbled and grateful for your lovely compliments for our team’s service as your kind compliments inspire us to always provide the highest level of service in our industry. Please be assured we shall be sharing your heartwarming compliment with our team, and we shall be thanking them for their friendly and dedicated customer- focused service. Thank you for making our team members feel valued too! ---It brings us much joy to learn you will be returning to stay with us and we will do all possible to be deserving of your valued support and trust. --Thank you for giving us the great pleasure and privilege to have been of service to you and your fur-kid. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. ---We are at your service, and we wish you well. ---Kind regards,The management of Citadines Balestier Singapore

Response from Property: Dear Sze Wai Sylvia, ---Greetings from all of us at Citadines Balestier Singapore! ---Thank you for taking the time to review your recent stay experience at our serviced residence. --We are delighted you had a great stay in our spacious Studio Premier apartment, and you found the availability of a convenience store in the building useful and convenient. ---It has truly been our great privilege and pleasure to have been of service to you and we truly hope Citadines Balestier remains as your choice serviced residence in Singapore. –We earnestly look forward to welcoming you back. ---We are at your service, and we wish you well. Thank you for your valued support. --Kind regards, --The management of Citadines Balestier Singapore

Response from Property: Dear Valued Guest,Greetings! Thank you for choosing our serviced residence for your recent holiday in Singapore and for taking time to review your stay with us. ------We are delighted your adorable son and you had a pleasant stay with us, and you like the ambiance and décor of the 14th level Studio Premier you stayed in. ----We truly appreciate your feedback about the tissue provided in our apartments and suggestion on children’s slippers. Please allow us to share that our team would be most glad to provide additional amenities upon the requests of our guests and we assure you we will be sharing your suggestion on children’s slippers with our cluster management for their due consideration. -----It has truly been our great pleasure and privilege to have been of service to you and your son. All of us sincerely hope our serviced residence remains your choice lodging whenever your travels bring you and your family back. We earnestly look forward to welcoming you and your family back. We are at your service, and we wish you and your son well. ------Kind regards,The management of Citadines Balestier Singapore

Response from Property: Dear Anjanah,Greetings and Happy Birthday! Thank you for choosing our serviced residence for your birthday celebration and for taking time to review your recent stay with us. All of us are indeed heartened to learn you and your lovely family had an enjoyable and comfortable stay with us. –We sincerely apologise for the disappointment caused to you by the defective TV and leaking air-con unit in one of the two units of apartments on the 10th level you and your family stayed in and for our team’s inattention to your request. We assure you we are taking your feedback seriously and we will investigate this matter and counsel our team members concerned. Additionally, we will also be checking the two units of apartments for the defects, and we will carry out the needed corrective works. All of us sincerely hope the distractions during your stay will not deter you and your family from staying with us again. –Thank you for giving us the pleasure and privilege to have been of service to you and your family at our serviced residence. We sincerely hope to welcome you and your family back, giving us an opportunity to create a faultlessly enjoyable and comfortable stay experience for you. We are at your service, and we wish all of you well. --Kind regards,The management of Citadines Balestier Singapore

Response from Property: Dear Tan,Greetings and Happy Anniversary! Your team at Citadines Balestier Singapore truly appreciates you for taking time to share your stay experience at our serviced residence. All of us are indeed thrilled to learn you and your lovely wife enjoyed your stay with us.-------We sincerely apologise for the disappointment caused to you when you were requested to complete a “Loan Form” for the 3-pin adapter you requested. Please allow us to explain as we have many guests approaching us for loans for adapters, this form is helpful in our inventory count. We seek your kind understanding in this matter and following your feedback we would like to assure you we will review our current practice for improvements. ------Despite the slight detraction in your stay, we are very grateful for your heartwarming compliment for our team’s service especially for our Housekeeping team member Kevin and Guest Service team member Vanitha, and we are indeed comforted to know their service compensated for the areas we lacked during your stay. Please be assured we shall be sharing your lovely compliment with Kevin and Vanitha, and we are sure they shall be wearing big smiles upon learning of your compliment. Thank you!---Thank you for giving us the great pleasure to have been of service to your lovely wife and you. All of us sincerely hope to welcome you back, giving us an opportunity to create a faultlessly enjoyable and comfortable stay experience for you. Last but definitely not least, we wish your lovely wife and you a happy anniversary and a lifetime of blissful anniversaries. ----Thank you. ---Kind regards,The management of Citadines Balestier Singapore

Response from Property: Dear Kong Ho,Greetings from Citadines Balestier Singapore! Thank you for choosing our serviced residence and for taking time to review your recent stay with us. We are delighted your lovely family and you had a great stay with us, and you like the cleanliness, ambiance and décor of the one-bedroom Premier apartment assigned for your stay and our in-room facilities. –We sincerely thank you for sharing our team’s ability to assist guests with information on the bus routes and we hope the information shared with you was useful and helpful in exploring our city-state. –All of us have truly enjoyed being of service to you and your lovely family, and we earnestly look forward to welcoming you back. We are at your service, and we wish all of you well. Thank you for your valued support. --Kind regards,The management of Citadines Balestier Singapore