Citadines Rochor Reviews
Citadines Rochor
2 Serangoon Rd, 218227, SingaporeView Hotel Details
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Citadines Rochor Guest Reviews
4.4/5
Very Good
555 review
Verified reviewsLocation4.5
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(555)
Positive reviews(530)
Reviews with photos/video(148)
Awesome rooms(114)
Convenient location(84)
Easy to get around(66)
Close to metro(45)
Many amenities(24)
Great swimming pool(21)
Well designed(10)
Negative reviews(25)
henri
Queen Studio
Stayed in Nov 2024
Couples
1 review
Outstanding
Posted on Nov 26, 2024
Great location. Next to Rochor MRT station.
Lots of amenities : safe, iron, fridge, microwave, stove, pot&pan, crockery, etc.
Nice pool, gym.
Clean also.
Response from Property: Dear Henri, --Greetings from Citadines Rochor Singapore and thank you for choosing our serviced residence for your recent holiday in our city-state. --- It is wonderful to know that you liked the ambiance and cleanliness of the room assigned to you and found our location convenient, being very close to Rochor MRT station and various attractions, and we are also pleased that you appreciated the proximity to Tekka Food Center, ensuring you had easy access to a variety of food options. --- Your satisfaction is important to us, and we are delighted that you enjoyed your stay with us. We strive to provide a comfortable and enjoyable experience for all our guests. ---Thank you once again for your positive rating. We hope to have the opportunity to welcome you back for another memorable stay in the future. --- We are at your service, and we wish you well. – Best wishes, -- The management of Citadines Rochor Singapore
Guest User
Queen Studio
Stayed in Oct 2024
Business travelers
2 review
Amazing
Posted on Oct 29, 2024
Night staff Ravin was pretty rude at check-in. Others are so far amazing. Love the Starbucks machine at the lobby. The apartment style layout and a features are conducive for remote working and extended stays. Very much appreciate the self launder facilities. Would absolutely stay again.
Response from Property: Dear Valued Guest, ---Greetings and thank you for taking the time to review your stay with us. ---We are delighted you had an enjoyable and comfortable stay with us, and you liked the ambiance and spaciousness of the room at the boutique hotel you stayed in and our facilities. –We sincerely apologise for any disappointment and inconvenience you may have experienced with the night staff. It is always our wish our team members extend friendly and helpful service to all our guests, and we assure we will be conducting a thorough investigation and we shall counsel our team member concerned and place him under close monitoring until marked improvements have been realized. We truly appreciate your valuable feedback on the service extended by our team as it is essential in educating our staff about good and bad service, and we shall ensure your feedback will be given to all. ---Thank you for choosing to stay with us, and we look forward to welcoming you back. ---Best regards, --The Team from Citadines Rochor Singapore
Guest User
Studio Executive
Stayed in Sep 2024
Family
22 review
Outstanding
Posted on Sep 26, 2024
Second time staying. Very nice gesture by the hotel for F1 stay. The hotel is very clean and near eating places. Will come back if have chance.
Response from Property: Dear Valued Guest, ---Thank you for sharing your perfect-rated review and for choosing to stay with us for the second time. ---We are delighted to hear that you enjoyed the welcome token for your F1 stay and found our serviced residence very clean and conveniently located near eating places. ----Your kind words are greatly appreciated and serve as wonderful encouragement for our team. ---We look forward to welcoming you back for another enjoyable stay if you have the chance to visit us again. ---Best regards, ---The management of Citadines Rochor Singapore
KADAN
Queen Studio
Stayed in Sep 2024
Business travelers
120 review
Outstanding
Posted on Sep 25, 2024
Service good
Staff good
Cleanliness & Hygienic as expected
6/20
Response from Property: Dear KADAN, ---Thank you for sharing your perfect-rated review. ---We are thrilled to hear that you had a positive experience with our service, staff, and the cleanliness of our serviced residence. ----Your kind words are greatly appreciated and serve as wonderful encouragement for our team to continue delivering exceptional service. ---We look forward to welcoming you back for another enjoyable stay in the future. ---Best regards, ---The management of Citadines Rochor Singapore
Acon Kung
Queen Studio
Stayed in Sep 2024
Couples
20 review
Outstanding
Posted on Sep 20, 2024
Very good hotel, the location is very good, it is very convenient to live here, 100 meters away is the subway station, and Little India is at the door. I will stay here next time
6/7
Response from Property: Dear Acon Kung, ---Thank you for sharing your perfect-rated review! ---We are thrilled to hear that you found our serviced residence very good and conveniently located. ----It is wonderful to know that you appreciated the proximity to Rochor MRT station and the vibrant Little India neighborhood. ---We are delighted that you plan to stay with us again on your next visit, and we look forward to welcoming you back for another enjoyable stay. ---Best regards, ---The management of Citadines Rochor Singapore
Ahsoka Traveller
Queen Studio
Stayed in Sep 2024
Family
28 review
Outstanding
Posted on Sep 9, 2024
Nice hotel. Very cold aircon. Didn’t try breakfast but got Starbucks machine at lobby.
Response from Property: Dear Ahsoka Traveller, ---Thank you for sharing your perfect-rated review. ---We are delighted to hear that you enjoyed your stay at our serviced residence and appreciated the very cold air conditioning in your apartment. ----It is great to know that you noticed the Starbucks machine in the lobby, even though you did not try the packed "Grab and Go" breakfast. ---Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay. ---Best regards, ---The management of Citadines Rochor Singapore
Anonymous User
Queen Studio
Stayed in Aug 2024
Couples
5 review
Outstanding
Posted on Oct 3, 2024
I had a wonderful stay at Catadine’s Hotel. The staff was friendly and attentive, making check-in smooth. My room was spacious, clean, and offered a beautiful view. The hotel’s location was convenient for exploring nearby attractions. Overall, a great experience, and I highly recommend it for a comfortable and enjoyable stay!
Response from Property: Dear Valued Guest, --Thank you for sharing your perfect-rated review! --We are thrilled to hear that you had a wonderful stay at Citadines Rochor. It is delightful to know that our friendly and attentive team members made your check-in smooth and that you found your apartment spacious, clean, and with a beautiful view. ----We are also pleased that you enjoyed our convenient location for exploring nearby attractions. ---Your high recommendation means a lot to us, and we look forward to welcoming you back for another comfortable and enjoyable stay. ---Best regards, ---The management of Citadines Rochor Singapore
Anonymous User
Queen Studio
Stayed in Aug 2024
Family
11 review
Outstanding
Posted on Aug 13, 2024
Room of 20 meter square has enough space for 2 luggages, but the double bed is small. Room is clean and hotel service is good. Very near to Rochor and Little India mrt stations, 3 min walk from Rochor station. Room has small pantry which is very good, and hotel lobby has a common kitchen. One station from Bugis mrt station where a lot of restaurants and shops and malls, very convenient location.
Response from Property: Dear Valued Guest, ---Thank you for sharing your perfect-rated review! ---We are pleased to hear that you found the apartment spacious enough for your needs and appreciated its cleanliness and our team's good service. ----It is great to know that you found our location very convenient, being close to both Rochor and Little India MRT stations, as well as just one station away from Bugis MRT station with its many restaurants, shops, and malls. ---We are glad you enjoyed the small pantry in the apartment and the communal Residents' Kitchen in the lobby. ----We look forward to welcoming you back for another enjoyable stay. ---Best regards, ---The management of Citadines Rochor Singapore
K Travels
Studio Twin
Stayed in Aug 2024
Solo travelers
34 review
Great
Posted on Aug 7, 2024
This hotel is located in Little India area, with a great selection of Indian, Pakistani and Bangladeshi restaurants.
During the weekend, it’s very crowded with ethnicity, as a street photographer this place is one of my favorite places in Singapore.
Hotel itself is relatively nice, room is tiny but has everything you need for a short stay, pool, laundry & community kitchen is great too.
Response from Property: Dear K Travels, ---Thank you for sharing your wonderful review! ---We are delighted to hear that you enjoyed our serviced residence's location at the edge of Little India, with its great selection of Indian, Pakistani, and Bangladeshi restaurants. It is fantastic to know that you found the area vibrant and perfect for street photography. ----We are pleased that you found our serviced residence relatively nice and well-equipped for a short stay. ----Your kind words about our pool, laundry, and community kitchen are greatly appreciated. ---We look forward to welcoming you back for another enjoyable stay. ---Best regards, ---The management of Citadines Rochor Singapore
Anonymous User
Queen Studio
Stayed in Aug 2024
Booked for others
18 review
Outstanding
Posted on Aug 22, 2024
The room is comfy and the location is very strategic location,the room is clean and perfect
Response from Property: Dear Valued Guest, ---Thank you for sharing your perfect-rated review! ---We are delighted to hear that you found the apartment comfortable and our serviced residence's location very strategic. ---It is wonderful to know that you appreciated the cleanliness of our serviced residence and found all aspects of your stay to be perfect! --Your positive feedback means a lot to us, and we look forward to welcoming you back for another enjoyable experience. ---Best regards, ---The management of Citadines Rochor Singapore
Guest User
Queen Studio
Stayed in Jul 2024
Travel with friends
1 review
Amazing
Posted on Jul 26, 2024
Very convenient location with nice facilities. Room was very clean. Slightly bummed out by the view as the window had louvers outside so we couldn't really view out of the window. Swimming pool was very private despite being on the third floor of the building. Nice starbucks coffee machine available at the lobby. Wished they could accommodate to decorating the room for special occasions as we made a note but had a great stay overall.
Response from Property: Dear Valued Guest, --Thank you for sharing your detailed feedback. ---We are delighted to hear that you enjoyed our serviced residence's convenient location, nice facilities, and clean apartment. ---We appreciate your comments regarding the window louvers and the view. ----We are glad you found the swimming pool private and enjoyed the Starbucks coffee machine in the lobby. ---We apologize for not accommodating your request to decorate the apartment for your special occasion. Your feedback is valuable, and we will work on improving our services. ----We are pleased you had a great stay overall and look forward to welcoming you back. ----Best regards, ---The management of Citadines Rochor Singapore
angelato
Queen Studio
Stayed in Jun 2024
Couples
2 review
Outstanding
Posted on Jun 30, 2024
Came here for a short staycation with my bf and the staff were very kind in upgrading us. Room was a bit small, but had a bunch of things including the kitchenette, microwaves, and an extremely cold and big fridge which we really appreciated! It’s also above a mall, and is really convenient if you’re looking to boulder as well :)!
Response from Property: Dear Valued Guest, --Thank you for sharing your lovely review. ---We are delighted to hear that you enjoyed your staycation with your boyfriend and appreciated the upgrade provided by our team members ----It is wonderful to know that you found the apartment well-equipped with a kitchenette, microwave, and a large fridge. ----We are also glad you found our serviced residence's location convenient, especially being above a mall and close to rock-climbing facilities. ---We look forward to welcoming you and your boyfriend back for another enjoyable stay. ---Best regards, ---The management of Citadines Rochor Singapore
Guest User
Queen Studio
Stayed in Jun 2024
Couples
5 review
Posted on Jul 4, 2024
Horrible! Siska from the front desk was not helpful and it was an unpleasant stay - I’m still waiting for my refund as I checked out immediately after! Couldn’t even stand to stay for the night.
Response from Property: Dear Valued Guest, --Thank you for sharing your feedback. ---We are truly sorry to hear about your experience and regret that we did not meet your expectations. ---Please accept our sincere apologies for the inconvenience you faced with our front desk staff and your stay. ----We would like to inform you that the refund was processed and the fund would be credited into either your credit card or bank account approximately 14 days after the check-out date as the transaction is dependent on your credit card company or bank's processes. We seek your kind understanding in this matter. ---While we constantly strive to maintain the highest standard of customer satisfaction, it is most unfortunate we have fallen short of your expectations. --Best regards, ---The management of Citadines Rochor Singapore
Dondondono
Studio Twin
Stayed in Jun 2024
Solo travelers
2 review
Outstanding
Posted on Jun 16, 2024
Booked myself a staycation here for the long weekend and was fortunate to have an early check in and late check out as it wasn’t that busy. The room was very well designed to house a mini kitchenette and even a small sized fridge (bigger than a minibar), and well thought out water dispensers in the common area for all to enjoy.
Response from Property: Dear Dondondono, ---Thank you for your perfect rating and kind review! ---We are thrilled to hear that you had a wholly enjoyable and comfortable stay at our serviced residence. --- It is wonderful to know that you appreciated the early check-in and late check-out, as well as the well-designed apartment with a mini kitchenette and fridge. ----We are also glad you found the water dispensers in the common areas convenient. ---We look forward to welcoming you back for another pleasant stay. ---Best regards, ---The management of Citadines Rochor Singapore
World Traveller 999
Queen Studio
Stayed in Nov 2024
Travel with friends
9 review
Very Good
Posted on Nov 25, 2024
Great location.
Clean.
Check in process was slow during night time as there was only one staff to attend to all the guests arriving at night.
Response from Property: Dear World Traveller 999,Greetings from Citadines Rochor Singapore! Thank you for your valued support for our serviced residence and for taking the time to review your stay with us. ---We are delighted you had a wholly enjoyable and comfortable stay with us, and you like the cleanliness and ambiance of our serviced residence, and you found our central location with easy accessibility to many eateries and public transport options convenient and ideal for exploring our city-state. –We deeply regret to learn about your experience at the check-in process and we are truly sorry for the disappointment caused to you and we assure you we will investigate and review improvements for this matter. We sincerely hope this detraction in your stay will not deter you from staying with us again. ---All of us sincerely thank you for giving us the great privilege and pleasure of hosting you at our serviced residence, and we earnestly hope to welcome you back. We are at your service, and we wish you well. Thank you. Kind regards, --TheTeam from Citadines Rochor Singapore