Peninsula Excelsior Singapore, A Wyndham Hotel Guest Reviews
4.2/5
Very Good
1520 review
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Verified reviews
Location4.4
Amenities4.0
Service4.2
Cleanliness4.3
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All reviews(1520)
Positive reviews(1406)
Reviews with photos/video(434)
Easy to get around(179)
Convenient for shopping(111)
Close to metro(104)
Loved the view(80)
Average sound insulation(71)
Many dining options(49)
Great swimming pool(48)
Friendly front desk staff(29)
Negative reviews(114)
Guest User
Superior Room
Stayed in Aug 2024
Travel with friends
8 review
4.0/5
Very Good
Posted on Aug 29, 2024
Cons:
- The whole hotel is undergoing renovation with hoardings/ tarpaulins around, had to walk over to another block via a transfer floor (also under renovation) and change lifts
- Main pool and gym seems not accessible due to renovation works
- Check-in took quite long to queue, even with all 4 counters in service, still by traditional pen-paper handling with requirement of deposit. Also noted some mass group room booking/ check-in probably by tours/ agents which largely took up reception’s capacity
- Sound insulation is quite a problem. There was no seal under room entrance door (could see corridor light seeping through the bottom gap), and under separation door with adjacent room, could hear from neighbours quite clearly
- Middle floor’s view of our room is limited to the podium pool (undergoing works), opposite hotel black and back lane of Funan mall. Reckon higher floors would have much better views
- Windows of room are quite dirty from outside which affected the view. Single-glazing only, could hear city noises from time to time
Pros:
- Very convenient location at city centre right next to big Funan mall with direct connection to MRT and loads of food choice; right opposite to old fire station, Fort Canning Park, cathedral, etc; walkable to most city centre spots
- Considerably spacious room in heart of city, which was recently refurnished with simple and modern touch
- Clean interior, but with some touch-up on damaged toilet wall tiles. Some tiles seems to be replaced but with slight color variance with the remaining ones
- Hot water with more than enough water pressure
- Comfy beds and linens
Guest User
Deluxe King Room
Stayed in Aug 2024
Business travelers
1 review
3.5/5
Posted on Aug 31, 2024
The good thing is the staff helped with upgrading the room for free which is generous.
While the experience could be improved just for hotel:
1. Under the construction which makes unconvinced to get to the room, and also the check in lobby is not at the same building
2. Changing room and baggage assistance is not good and inefficient
3. Room call service is also not efficient
But the whole flow ordered by Trip.com is fluent and reliable.
LimYvonne
Superior Room
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 12, 2024
Waited 1 hour for check in but great service by Sam and Shahirah (hope I got her name correct) at the counter made up for the experience. They gave us a free upgrade to triple deluxe room with connecting twin room. As it was National Day, each room booked was given a goodie bag with nostalgic treats and games. The rooms are newly-renovated and spacious. The rooms overlooks the swimming pool but we had to make our way through ground level to the next tower to swim. The pool is quite small but good enough for the kids to have fun. The hotel location is great with shopping malls, fire station museum, and children museum just stone throw away. Merlion Park, Esplanade, Suntec, Marina Square, and City Hall MRT are within walking distance. The room rates are much reasonable compared with the other hotels around it based on the room size and location. Would be even better if there is bath tub in the room. Overall, my kids and parents in law enjoyed this staycation very much.
Guest User
Superior Room
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 17, 2024
The service was great. The staff were helpful and very friendly. The facility was nicely keot and clean. Had a great stay and experience.
Guest User
Premier Bay View King Room
Stayed in Jul 2024
Family
13 review
5.0/5
Outstanding
Posted on Aug 6, 2024
The room we stayed is very big and have good view of the city. We have stayed in Peninsula hotel for a few times. Service and cleanliness are great. Location is superb too. Highly recommended.
Nashaz
Superior Room
Stayed in Jul 2024
Couples
4 review
4.7/5
Amazing
Posted on Jul 30, 2024
Extremely spacious rooms with modern decor and good amenities. Hotel lobby is decent but surrounding areas of the hotel may bother some due to the hotel being situated in an old building. However, location is right in the heart of town (city hall mrt /funan mall). 4.8 stars overall. Provided hotel consumables are of poor quality (for a 5star hotel) so ensure to bring good soap / coffee and snacks etc. (Built-in water dispenser provided.)
Anonymous User
Deluxe Room
Stayed in Jul 2024
Family
10 review
4.5/5
Great
Posted on Jul 29, 2024
I've been booking this place for many times. I love the place. Very accomodating to my request every time but sadly this time, the staff by the named of Nick was unable to provide a room with MBS view which I had requested a month earlier for deluxe room. So upsetting!! Also the toilet bathtub was leaking badly on my 1st day stay. The maintenance & housekeeping was promt to attend to it. Might consider to staycay here again.
Casagrande Cosmo
Superior King Room
Stayed in Jul 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Jul 7, 2024
Very good location. Close to MTR and business area.
Staff was very kind and helpful.
They’ve upgraded me to high floor without I even asking them.
Ralph Mx
Deluxe King Room
Stayed in Jun 2024
Solo travelers
28 review
3.0/5
Posted on Jul 4, 2024
The hotel is in a good location, with a metro station 500 meters away (not very close), the facilities are old, the service at the reception is average to bad, it takes 30 minutes to check in, the elevators are insufficient and the sofas and chairs in the lobby are not very dirty. But the worst thing is the outside, it is already a meeting point for women who offer companion services at night, giving an image not for families around the hotel area.
g2012
Deluxe King Room
Stayed in Jul 2024
Couples
4 review
4.7/5
Amazing
Posted on Jul 21, 2024
Don’t mind the deco we did ourselves but room was nice & super good location! 🙏
Response from Property: Dear guest, Thank you for taking the time to tell us about your experience at Peninsula Excelsior Singapore, A Wyndham Hotel. It is always a pleasure to receive positive feedback. I am particularly pleased that you found your stay enjoyable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Lin Lifeng Reception Manager Peninsula Excelsior Singapore, A Wyndham Hotel
Anonymous User
Deluxe Room
Stayed in Aug 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 21, 2024
The hotel was okayyyyyy but enjoyed the overall Singapore trip
Guest User
Superior Room
Stayed in Jul 2024
Travel with friends
2 review
4.2/5
Very Good
Posted on Aug 4, 2024
Under Renovation and noise from cars can be heard at low floor.
Anonymous User
Superior Room
Stayed in Apr 2024
Solo travelers
35 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Since i heard of their renovation and upgrading works, have always been looking forward to try out the new rooms. Alas, the day has come!
Somehow the room feels slightly bigger. Love the decor now. Toilet now has a bidet spray. Super useful! Pillows are super comfy. Bed is however, a little on the hard side. But still acceptable. Would definitely stay here again once everything is completed
6/15
Response from Property: Dear guest, Thank you for taking the time to tell us about your experience at Peninsula Excelsior Singapore, A Wyndham Hotel. It is always a pleasure to receive positive feedback. I am particularly pleased that you found your stay enjoyable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Lin Lifeng Reception Manager Peninsula Excelsior Singapore, A Wyndham Hotel
Muse_Evil
Deluxe King Room
Stayed in Apr 2024
Business travelers
16 review
4.5/5
Great
Posted on Apr 24, 2024
Walking distance to MRT station.
Room is comfy and clean.
Roof top lounge only open for customer who take buffet 🥲.
by Tash.
Superior King Room
Stayed in Feb 2024
Solo travelers
13 review
5.0/5
Outstanding
Posted on Mar 1, 2024
Great location! It’s close to the prominent areas.
Lovely pools. Nice Sauna. The breakfast spread is amazing. The staff is great. Room service is available anytime ! Great views of Marina Bay from The Sky Lounge.
6/13
Response from Property: Dear Tash,Thank you for taking the time to tell us about your experience at Peninsula Excelsior Singapore, A Wyndham Hotel. It is always a pleasure to receive positive feedback. I am particularly pleased that you enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Lifeng Lin Reception Manager Peninsula Excelsior Singapore, A Wyndham Hotel