ibis budget Singapore Clarke Quay Reviews
ibis budget Singapore Clarke Quay
20 Hongkong St, 059663, SingaporeView Hotel Details
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ibis budget Singapore Clarke Quay Guest Reviews
4.1/5
Very Good
155 review
Verified reviewsLocation4.4
Amenities3.7
Service4.2
Cleanliness4.1
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All reviews(155)
Positive reviews(147)
Reviews with photos/video(40)
Awesome stay(46)
Easy to get around(24)
Small room size(14)
Close to metro(13)
Delicious breakfast(12)
Great value for money(10)
Convenient for shopping(7)
Friendly front desk staff(5)
Negative reviews(8)
Edmondo
Standard Room
Stayed in Jul 2024
Couples
3 review
Posted on Jul 23, 2024
Very dirty bedding, looked like it was used by someone else, plenty of unknown stains on the bed sheet;
Very humid environment, the corridor had a musty smell
Awesome breakfast, it's the only thing I like about the hotel
Response from Property: Dear Edmondo,Thank you for choosing to stay with us and complimenting our excellent breakfast. It is the policy of the hotel to remove and replace all linen (bedsheets, duvet covers, pillowcases and towels) with clean ones upon the check out of every guest. Guests will have fresh and clean linen when they check in. Bedsheets with stubborn stain will be removed from the linen pile. Please set the aircon temperature at optimal level of 22-24 degrees to prevent high humidity in the room. It is our hope to welcome you back in the near future. Warm Regards,RolandGuest Experience Executive
Guest User
Superior Double Room
Stayed in Aug 2024
Family
3 review
Amazing
Posted on Aug 7, 2024
The hotel location is great, however it may not be suitable for a family trip with children as the room size is small and the queen bed cannot accommodate 2 adults and a 6-year-old child. Only the twin beds room has a small freezer, whereas the queen bed room lacks this feature. Overall, the accommodation is generally recommended.
Response from Property: Dear Guest,Thank you for sharing your positive stay experience. Please book our family room which comes with 1 double bed and 1 single bed and will be adequate for a family to have a comfortable stay. We look forward to welcoming you and your family back to our hotel in the future.Warm Regards,RolandGuest Experience Executive
Guest User
Standard Room
Stayed in Jun 2024
Solo travelers
2 review
Amazing
Posted on Jun 13, 2024
I must say that for a quick, inexpensive stop over in Singapore, this room was excellent value for money. It was clean and tidy but it was small, smaller than many backpackers I very stayed in. The staff were amazingly friendly and the little Cafe is a must for breakfast. Close to everything and only a 30 min walk to the Gardens in the Bay. If I were to be going for a few nights again, I'd stop here, for a longer period I get a bigger room.
Response from Property: Dear Guest,Thank you for leaving us a near perfect review! It is a delight to hear we made an impression with the service of our team, our strategic location, delicious breakfast and clean rooms. Our hotel is very popular with travellers as we are located in close proximity to main attractions such as Marina Bay and Chinatown. We appreciate your understanding that as Singapore is really small as compared to most countries, hotel rooms here in our city have also been scaled accordingly. Nevertheless, our rooms have been carefully designed to balance comfort and affordability. We would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,RolandGuest Experience Executive
Vicky Wan
Standard Double Room
Stayed in Jul 2024
Business travelers
2 review
Posted on Jul 5, 2024
the Ibis location is good, but the rooms are acceptable but not good - smelly, small, raw.
Response from Property: Dear Guest,Thank you for taking time to write a review of your hotel stay. As Singapore is really small as compared to most countries, hotel rooms here in our city have also been scaled accordingly. Nevertheless, our rooms have been carefully designed to balance comfort and affordability. Do let our Front desk staff know if you detect any unpleasant smell and we will undertake rectification measures instantly. It is our hope to welcome you back in the near future. Warm Regards,RolandGuest Experience Executive
Ram N Kumar
Superior Twin Room
Stayed in May 2024
Business travelers
11 review
Posted on Aug 5, 2024
Conveniently situated in a colorful historic area, ibis budget Singapore Clarke Quay is close to hip cafes, riverside restaurants, and vibrant nightlife. Chinatown and Marina Bay are within walking distance, and Fort Canning Park offers a peaceful escape nearby.
Service: While the location is great, the service is lacking.
Accessibility: Unfortunately, the hotel isnโt very disabled-friendly due to stairs. If accessibility is a priority, you might want to consider other options.
In summary, ibis budget Singapore Clarke Quay offers location convenience, but service and accessibility could be improved.
Response from Property: Dear Guest,Thank you for bringing up our hotel's strategic location and close proximity to restaurants, cafes and popular attractions such as Chinatown, Bugis and Marina Bay. My helpful colleagues at the Front Desk will be more than glad to render their assistance. We hope to remain the hotel of your choice in your next visit to Singapore.Warm Regards,RolandGuest Experience Executive
eugenie lau
Superior Double Room
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 19, 2024
Staffs are friendly and helpful!
Just 3mins walk to Clarke Quay station, such a perfect location. Besides, the room is neat and tidy. Its really a great deal, a pleasant experience :)
Response from Property: Dear Guest,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. It is a delight to hear we made an impression with the service of our team, our excellent location and tidy rooms. We canโt wait to welcome you back for another memorable experience at our hotel!Warm Regards,RolandGuest Experience Executive
Finian Lee
Superior Twin Room
Stayed in Apr 2024
Travel with friends
10 review
Outstanding
Posted on May 10, 2024
Clean room, friendly staff, nice location and value for money. First time staying at this hotel. MRT is just 5 minutes walk from the hotel!! 7 Eleven is just next to the hotel. Good place to stay for those on a tight budget
Response from Property: Dear Guest,Thank you for letting us know we have met your expectations as a budget-conscious urban explorer! It is a delight to hear we made an impression with the service of our team, our excellent location and clean rooms. Our hotel location is indeed very popular with travellers for our close proximity to many eateries, public transport and convenient amenities. We canโt wait to welcome you back for another memorable experience at our hotel!Warm Regards,RolandGuest Experience Executive
SAYURI25
Superior Triple Room
Stayed in Dec 2023
Travel with friends
8 review
Very Good
Posted on Dec 6, 2023
Close to CQ,easy access and receptions are friendly.
Response from Property: Dear SAYURI,The Hotel Team is delighted to learn of your lovely stay experience with us, in particular from our hotel's accessible location and friendly hospitality team. Your positive rating is the best motivation for our staff to continue delivering service excellence to all our valued guests. We look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive
Orgil
Superior Twin Room
Stayed in Jul 2023
Family
14 review
Very Good
Posted on Jul 6, 2023
Room was bit small. Bathroom had pee smell ๐ฉ. Stayed only one night. Beside bathroom smell everything else was okay.
Response from Property: Dear Guest,Thank you for choosing to stay with us. Our housekeeping supervisor has received your feedback and will step up inspections to mitigate such experience. It is our pleasure to be of service to you and we look forward to serving you again.Warm Regards,RolandGuest Experience Executive
Guest User
Superior Double Room
Stayed in Apr 2024
Couples
2 review
Very Good
Posted on Apr 27, 2024
Great location quite well presented. The bed was very very hard.
Response from Property: Dear Guest,Thank you for staying with us and appreciating our hotel's strategic location and the excellent value we offer our guests. Some of our guests prefer firmer beds and we have also added a mattress topper to provide better comfort. We hope to remain the hotel of your choice in your next visit to Singapore.Warm Regards,RolandGuest Experience Executive
Acharaphan
Superior Double Room
Stayed in Oct 2023
Business travelers
2 review
Amazing
Posted on Oct 25, 2023
The good hotel and good location
Response from Property: Dear Guest,Thank you for giving us a near perfect rating. It means a lot to us to hear that you had a great stay in our hotel and that our accessible location had met your needs as a traveller. We hope to have the opportunity to welcome you back the next time you return to our beautiful city!Warm Regards,RolandGuest Experience Executive
Monaliza Elizaga
Superior Triple Room
Stayed in Dec 2023
Family
8 review
Outstanding
Posted on Jan 14, 2024
Our stay at Ibis Budget hotel was fun and exciting. The place is good for families and kids friendly too. Food is excellent snd the staff are polite and helpful. The rooms are bugger than expected and the ambiance is cozy. Would definitely come back for another stay if we are coming to Singapore soon. The place is very near to convenient establishments as they are located in the heart of metro.
Response from Property: Dear Guest,The Hotel Team is delighted to receive your awesome review! We are heartened to hear that your stay was an impeccable one, in particular from the location of the hotel, our comfortable rooms and the services from our helpful staff. You are indeed correct to point out that our hotel is in the vicinity of many restaurants and amenities. We would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,RolandGuest Experience Executive
Guest User
Standard Double Room
Stayed in Nov 2023
Solo travelers
12 review
Posted on Dec 4, 2023
There was smell in the room and hard to breathe due to humidity, the view from terrace is nice. Overall unpleasant experience. The reception and breakfast place is dirty dusty and greasy
Response from Property: Dear Guest,Thank you for choosing to stay with us. We do recommend our guests to set the aircon temperature at optimal level of 22-24 degrees to reduce the humidity in the room. We have taken note of your feedback for they are essential for us to continuously improve our services. It is our hope to welcome you back in the near future. Warm Regards,RolandGuest Experience Executive
SAIK FUN
Superior Double Room
Stayed in Feb 2024
Solo travelers
48 review
Very Good
Posted on Mar 7, 2024
This hotel location is super convenience, i will stay again next time
Response from Property: Dear FUN,Thank you for leaving a wonderful review for ibis budget Clarke Quay, and loving the great accessibility we provide for our guests with our convenient location! We would love to have the opportunity to welcome you back again!Warm Regards,RolandGuest Experience Executive
Alleen
Superior Double Room
Stayed in Nov 2023
Other
2 review
Very Good
Posted on Dec 27, 2023
Room is clean. Bed n toilet is small. Could improve the toilet by providing more racks n hooks for toiletries. Change the toilet door to bi-fold type to free up e cramp space.
Response from Property: Dear Guest,Thank you for sharing your positive stay experience and compliments for our clean rooms. We value your recommendations as we continuously work towards improving our hotel offerings. It is our pleasure to be of service to you and we look forward to serving you again.Warm Regards,RolandGuest Experience Executive