Sofitel Singapore City Centre Reviews

Title: Luxurious Stay at the Five-Star Haven Review: My recent stay at the five-star hotel was nothing short of exceptional. From the moment I stepped into the lobby, I was greeted with warmth and elegance. The check-in process was seamless, and the staff were incredibly attentive throughout my entire stay. The room itself was a haven of luxury. Impeccably clean, tastefully decorated, and equipped with every amenity one could possibly need for a comfortable stay. The bed was like sleeping on a cloud, and the bathroom was spacious and well-appointed. The hotel's facilities were equally impressive. The pool area was a tranquil oasis, perfect for unwinding after a long day of exploring the city. The fitness center was well-equipped with modern machines, making it easy to stick to my workout routine even while traveling. Dining at the hotel was a culinary delight. From sumptuous breakfast buffets to gourmet dinners, every meal was a feast for the senses. The variety of options catered to every palate, and the quality of the food was outstanding. What truly sets this hotel apart, however, is the level of service. Every staff member, from the concierge to the housekeeping team, went above and beyond to ensure that my stay was nothing short of perfect. Their attention to detail and genuine hospitality made me feel like a valued guest from start to finish. Overall, my experience at the five-star hotel was nothing short of exceptional. I would highly recommend it to anyone looking for a luxurious and memorable stay.

The maintenance of this supposed 5-star hotel is quite poor; just take a glance at the furniture in their lobby, and you’ll see what I mean. I’m extremely disappointed by their service. Despite requesting payment at the counter, they failed to follow through even after three emails confirming the arrangement prior to my stay. It’s definitely not worth the price we paid. I have no intention of returning to stay here again.

Very good location just outside Tanjong Pagar MRT. The room is big and matress pillow very nice. The breakfast has many selection from continental to asian. The minus point is that after the 1st night, they took all dressing gowns away and didnt give more slippers even if there were none anymore.

High quailty of dinner buffet on the first day of CNY. All the foods were delicious! The waiters were very polite, nice and helpful!

Good location with mrt and shopping mall next to it. Many restaurants choices. Breakfast buffet is nice.

Hotel staff were friendly. Breakfast was very average, nothing memorable. Room was nice, modern and clean

The quality of the hotel is bad for a hotel not so old. The lobby furniture sofa and chair look very worn out and old. Have bad experience cause I pay extra for “pay at hotel” selection. But still they charge my credit card before I arrive. Very disappointing with their unprofessional. For Sofitel branding is a let down. Will never stay here again. Disappointing…

Expensive because of the location. View is not great, hotel not very high floor too. Amenities was okay. Suitable for business travelers, not recommended for family.

Nice location. close to everything.

Book for Anniversary + Christmas Celebration for my wife but was surprised that amenities request was not in system eventhough I did call beforehand and indicated in booking. Child amenities request and baby cot were also not in system but we were lucky they have cot available that day. We were also provided conflicted information at point of booking via call that we can bring child to lounge to dine in a corner such as not to disturb other guest but was told child was not allowed when on site. The more disappointed one is that we have to take turn to go for our evening canapés while one look after our children in the room and what shock us more is that there were actually guest that brought child along dining there. Initially was also denied dining at the lounge stating that we got upgraded to club room instead of booking that but glad they manage to double check and resolve it. The communication could definitely be improved. We do love our room and the breakfast spread!

The moment of entering the room feels like you will at home.

An almost perfect stay. Check in was very easy and fuss free. The bath’s fantastic, amenities - luxurious. Asked for a quiet room - I got a quiet room on a quiet floor. Food selection however at the club lounge was not fantastic, it was in fact far below expectations - definitely not as great as pre-pandemic times. Not recommended for anyone to opt for club room benefits. Tables at the club lounge were not the cleanest either. But the breakfast buffet spread was awesome and delicious, tables there were much cleaner. Overall, it was a luxurious, quiet, rejuvenating stay.

Location was good, near many places to eat! Room was clean, staff was friendly and accommodating! Would be back again!

Overall it is good, however I do prefer mineral water in the rooms instead of directly from the water pipe.