To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.2
Cleanliness4.4
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All reviews(735)
Positive reviews(681)
Reviews with photos/video(190)
Delicious breakfast(55)
Large rooms(49)
Loved the view(47)
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Well decorated(16)
Great swimming pool(12)
Strange smell in room(12)
Convenient public transportation(9)
Negative reviews(54)
Bianca Ibibi ibiza
Grand Deluxe Room(Newly renovated room)
Stayed in juli 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on 21 juli 2024
Clean and nice and a very good room. Staff are friendly. Food was great. Water provided. Great wifi and goof television.
Response from Property: Thank you for your outstanding review!We're delighted to hear that you found our hotel clean, nice, and with very good rooms. It's wonderful that you experienced friendly staff, great food, and appreciated amenities like provided water. We're also glad you enjoyed our great wifi and television offerings. Your feedback is greatly appreciated, and we hope to welcome you back for another fantastic stay soon!Warm regardsHerlin LemanDirector of Rooms
Vanessa
Grand Deluxe King (Newly renovated room)
Stayed in juli 2024
Couples
2 review
4.5/5
Great
Posted on 23 juli 2024
Located near town. View from 26th floor was amazing. Food at red house was great.
Response from Property: Thank you for sharing your feedback! We're pleased to hear that you enjoyed your stay with us. Our location near the town center offers convenience, and we're delighted that you appreciated the amazing view from the 26th floor. It's wonderful that you enjoyed the food at Red House as well.We appreciate your comments on our amenities, cleanliness, and service, and we will continue to strive for excellence in these areas.We look forward to welcoming you back for another enjoyable stay!Warm regardsHerlin LemanDirector of Rooms
Anonymous User
Grand Deluxe King (Newly renovated room)
Stayed in apr. 2024
Solo travelers
35 review
5.0/5
Outstanding
Posted on 21 apr. 2024
First time staying here since Covid. Check-in was fast. It was a self check-in system. Only thing is that they didnt accept contactless mode of payment for the hotel deposit. So i still had to proceed to the counter to complete my check-in as i did not have my physical credit card with me. Not an issue.
There was a lift leading straight to the carpark. Very useful and helpful. Room size was acceptable. Not huge but not small either. There was a filtration system for drinking water. Therefore, no bottled water was provided. But then again, Singapore’s tap water is pretty much safe for drinking unless otherwise stated. Loved the rainshower in the room.
I did not get the opportunity to try out the gym and the wellness services in the hotel. Will definitely find an opportunity to try them out someday.
Response from Property: Thank you for choosing to stay at the Grand Copthorne Waterfront and for sharing your experience with us. We're delighted to hear that you had a great stay overall.We appreciate your feedback regarding the check-in process and the amenities in your room. We apologize for any inconvenience regarding the hotel deposit payment, and we'll take your comments into consideration to improve our services.We hope you'll have the chance to try out our gym and wellness services during your next visit. We look forward to welcoming you back soon!Warm regardsHerlin LemanDirector of Rooms
Kevin Duong 1413
Grand Deluxe King (Newly renovated room)
Stayed in mars 2024
Business travelers
14 review
4.2/5
Very Good
Posted on 1 maj 2024
Grand Copthorne Hotel Singapore offers a truly delightful stay. From the warm welcome at check-in to the luxurious amenities in the room, every aspect exceeded my expectations. The hotel's central location made exploring the city a breeze, and the stunning views of the Singapore River were an added bonus. The staff were attentive and friendly, ensuring a memorable experience. I highly recommend Grand Copthorne Hotel for an unforgettable stay in Singapore.
Response from Property: Thank you for your wonderful review! We're thrilled to hear that you had a truly delightful stay at Grand Copthorne Hotel Singapore. It's fantastic to know that you enjoyed the warm welcome at check-in, luxurious amenities, and stunning views of the Singapore River. We're glad our central location made exploring the city easy for you. Your kind words about our attentive and friendly staff are greatly appreciated. Thank you for recommending us, and we look forward to welcoming you back for another unforgettable stay in Singapore! Warm regards Herlin Leman Director of Rooms
Evelyn C.
Premier King (Newly Renovated Room)
Stayed in mars 2024
Couples
30 review
4.2/5
Very Good
Posted on 10 mars 2024
Room is spacious and comfortable. Bathroom equipped with standing shower and bathtub. Overall stay is comfortable, just that the walkway to rooms/lift lobby though clean but dim, which could be due to the pale blue wall paint and carpet. For a short 2D1N staycation is OK. Nearest MRT is Havelock, which is approx 6mins walk opp. from Hotel
Response from Property: Thank you for your detailed feedback! We're glad to hear that you found your room spacious and comfortable, equipped with both a standing shower and a bathtub. We appreciate your observation about the walkway to the rooms/lift lobby and will take it into consideration for future improvements.We're pleased to know that overall, your stay was comfortable, and the proximity of the hotel to the Havelock MRT station was convenient for you.We value your input and hope to welcome you back for another enjoyable stay in the future!Warm regardsHerlin LemanDirector of Rooms
Guest User
Grand Deluxe King (Newly renovated room)
Stayed in jan. 2024
Couples
2 review
1.0/5
Posted on 3 jan. 2024
We stayed for two nights and both felt the quality of the experience was well below our expectations. When we arrived there were ants crawling up and down the windows and we had to get room service to spray the room. As I was not feeling 100%, I stayed in the room whilst my partner went for a walk to get food. I wanted to sleep but some of the bedroom lights remained on regardless of which switches were tried. My partner returned and he was unable to solve the light issue. By this time it was about 11pm so we called reception who arranged for two electricians to attempt to fix it. The electricians did a partial fix but said they needed to return the next day to fix the problem. They did fix the problem the next day but I noticed that they had to go into other rooms to also fix the lighting issue. During the first day we could not lock our valuables away as the safe would not work. This was eventually fixed. Furthermore on the morning of departure we were woken to persistent banging at 03:30 in the morning. I believe maintenance was scheduled to take place at this time. This was obviously not ideal! I then bought unopened packet food from a supermarket and kept it in a large zipped bag. Unfortunately on the day of departure the ants were all over the unopened packets of food which were in the new bag. The little black dots in the picture provided are ants. I also took a video of these ants. As I have a milk allergy, I was unable to eat the alternative food which the hotel provided to my partner in compensation. I am very disappointed with the lack of care afforded to the guests and would this advise against a stay here.
Response from Property: We're truly sorry for the numerous issues you encountered during your stay. Your experience is not reflective of our usual standards, and we deeply apologize for the inconvenience caused. Rest assured, we take your feedback seriously and will address these issues promptly to prevent any future occurrences. If there's anything we can do to make it right, please let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future. Warm regards Herlin Leman Director of Rooms
chenwayne
Premier King (Newly Renovated Room)
Stayed in juni 2024
Family
1 review
4.7/5
Amazing
Posted on 2 juli 2024
was a good staycation that i had room was clean and staff were friendly would definately come back again
Response from Property: Thank you for sharing your positive experience with us! We're thrilled to hear that you had an excellent staycation and enjoyed our clean rooms and friendly staff. Your feedback regarding our surroundings, amenities, cleanliness, and service is greatly appreciated.We look forward to welcoming you back for another wonderful stay soon!Best regards,Herlin LemanDirector of Rooms
DNG777
Grand Deluxe King (Newly renovated room)
Stayed in dec. 2023
Family
2 review
4.5/5
Great
Posted on 25 dec. 2023
I have asked for late check out at 12pm. But we went for swimming at 11am and our door card cannot be used at the lift. We were stuck at the lobby for 15min. The hotel staff could not reactivate the door card and I have to tell them to use their staff card to access our rooms.
Response from Property: Thank you for sharing your experience with us, and we apologize for the inconvenience you encountered during your stay. It's disappointing to hear that there was a problem with accessing your room despite requesting a late check-out. Your feedback is valuable, and we will address this issue with our staff to ensure it doesn't happen again in the future. We appreciate your understanding and hope that despite this issue, you were able to enjoy the amenities and cleanliness of our hotel. If there's anything else we can do to improve your experience, please don't hesitate to let us know. Warm regards Herlin Leman Director of Rooms
Ittrefretual
Grand Deluxe King (Newly renovated room)
Stayed in juni 2024
Family
5 review
4.2/5
Very Good
Posted on 3 juni 2024
It was a pleasant stay at Grand Copthorne Waterfront. Room is spacious enough even though I booked the smallest room, which is the deluxe room. It's still spacious and the large king bed is also able to fit three adults sleeping comfortably. Location is good as it's walkable distance from Havelock MRT and Great World City. Receptionist however is not so friendly, but it can be avoided by checking in and out at the self kiosk. 😅
Response from Property: Thank you for sharing your feedback on your recent stay at Grand Copthorne Waterfront. We're delighted to hear that you had a pleasant experience overall and found our deluxe room spacious and comfortable for your needs.It's great to know that you found our location convenient and enjoyed the amenities nearby. We apologize for any inconvenience caused by the receptionist's demeanor and appreciate your understanding. We'll take your feedback onboard to ensure we continue to improve our service.We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,Herlin LemanDirector of Rooms
Anonymous User
Grand Deluxe Waterfront King (Newly renovated room)
Stayed in nov. 2023
Friends
4 review
5.0/5
Outstanding
Posted on 5 nov. 2023
Nice view from high level. Hotel is really pretty and cozy. Big TV and authentic hotel set up. Have water filter in built in the room
Response from Property: Thank you for your wonderful review! We're delighted to hear that you had a perfect experience during your stay with us. It's fantastic to know that you enjoyed the nice view from the high level and found our hotel to be pretty and cozy. We're pleased that you appreciated the amenities in your room, including the big TV and water filter. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another fantastic stay in the future!Warm regardsHerlin LemanDirector of Rooms
Anonymous User
Premier Waterfront King (Newly renovated room)
Stayed in dec. 2023
Friends
20 review
5.0/5
Outstanding
Posted on 29 jan. 2024
It was really fun and the hotel was really clean and spacious
Response from Property: Thanks for the review. We hope you had an enjoyable stay with us at the Grand Copthorne Waterfront and we look forward to welcome you back. Warm regards Herlin Leman Director of Rooms
Anonymous User
Grand Deluxe King (Newly renovated room)
Stayed in okt. 2023
Family
1 review
5.0/5
Outstanding
Posted on 3 nov. 2023
Everything is so good! Have a nice stay in the hotel. Will book this hotel again if coming ti Singapore next time.
Response from Property: Thank you for your wonderful feedback and perfect ratings! We're delighted to hear that you had such a great stay with us and that everything met your expectations. We're thrilled to know that you would choose to book our hotel again for your next visit to Singapore. We look forward to welcoming you back and providing you with another excellent experience!Best regards,Herlin LemanDirector of Rooms
LSH
Grand Club Waterfront King (Newly renovated room)
Stayed in okt. 2023
Family
10 review
3.2/5
Posted on 28 okt. 2023
A rather short walk away from havelock station, concord shopping centre is nearby, but great world is a distance away. It has the typical amenities you would expect, toiletries, minibar etc. Lounge service was excellent - very friendly and helpful - and the canapes had some variety. Receptionist was unhelpful but most of the other staff i met were friendly and flexible. Overall a pleasant stay.
6/9
Response from Property: Thank you for your feedback and ratings. We're glad you found our location convenient and enjoyed the amenities and service overall. We apologize for any inconvenience caused by the distance to Great World and any shortcomings with the receptionist. We appreciate your stay and hope to welcome you back for an improved experience in the future.Best regards,Herlin LemanDirector of Rooms
Missy Amily
Grand Deluxe King (Newly renovated room)
Stayed in apr. 2024
Business travelers
100 review
5.0/5
Outstanding
Posted on 2 maj 2024
A rather short walk away from havelock station, concord shopping centre is nearby, but great world is a distance away. It has the typical amenities you would expect, toiletries, minibar etc. Overall a pleasant stay.
Response from Property: Thank you for your fantastic review! We're delighted to hear that you had a pleasant stay with us. It's wonderful to know that you found our location convenient, with Havelock station and Concord Shopping Centre nearby. We're glad you enjoyed our typical amenities and found most of our staff friendly and flexible. Your feedback regarding the receptionist will be taken into consideration to improve our service. We hope to welcome you back for another enjoyable stay in the future! Warm regards Herlin Leman Director of Rooms
Belle Tse
Grand Deluxe King (Newly renovated room)
Stayed in jan. 2024
Business travelers
16 review
4.7/5
Amazing
Posted on 18 feb. 2024
Impressive gym for a hotel - squat rack and a wide selection of free weights and cardio machines. Good for the travellers who needs to get some fitness work done in the hotel.
However the lift waiting time was long during our time of stay ( a couple of lifts were being renovated). This caused some inconvenience.
Response from Property: Thanks for the review. We hope you had an enjoyable stay with us at the Grand Copthorne Waterfront and we look forward to welcome you back. Warm regardsHerlin Leman